Existing Mortgages FAQs

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  • When do I receive statements?

    Statements are posted on an annual basis in the first two weeks of January each year, dated as at 31 December the previous year.

  • How can I get a statement?

    You can telephone the Post Offer Mortgage Team on +44 (0) 1481 712279, or email them at: mortgageservices@skiptoninternational.com to request a previous statement, tax year statement, or an up to date statement.

    Please note, there is a £40 discretionary charge for a duplicate mortgage statement. (per request)

  • Am I able to view my mortgage details online?

    Skipton International does not currently have an online portal for mortgage services. However, our award-winning team are always happy to answer any queries you may have regarding your mortgage.

    Please call the team on +44 (0) 1481 712279, or email them at: mortgageservices@skiptoninternational.com.

  • How can I change my address and/or contact details?

    You can change your address by completing the change of address form on our website. 

    Additionally, please send a certified copy or an original proof of address, which contains both your name and the new address, for example a bank statement or a utility bill. This needs to be dated within the last three months.

  • Can I change my payment date?

    Currently we operate on two dates for payment: the 1st and 10th of each month. If you would like to change your payment date you can telephone the Post Offer Team on +44 (0) 1481 712279 or email them at: mortgageservices@skiptoninternational.com to request a change.

  • How do I redeem my mortgage?

    If you are redeeming from your own funds, we require a written request to initiate the redemption process, once this is received you will receive a redemption statement explaining the next steps. 

    If you are selling your property, the buyer’s solicitors will contact us and ask for a redemption request on your behalf. 

    If you are not on the standard variable mortgage rate, we will contact you with your early redemption charge figure.

  • What is an overpayment allowance?

    Each year you are allowed an overpayment allowance of 10% of the balance on the month after the anniversary of the drawdown of the mortgage, or selection of your last product. For example, if your mortgage drawdown date was in September, your overpayment allowance would reset after the October payment. You can pay up to this amount off your mortgage without receiving any additional charges.

    Please be advised not every mortgage product has an overpayment allowance.

    If you wish to find out if you have an overpayment allowance, and if you do have one when it resets, please do not hesitate to contact the post offer mortgages team. You can contact us by telephoning +44 (0) 1481 712279 or emailing mortgageservices@skiptoninternational.com.

  • When can I start capital repayments?

    A capital repayment is allowed after the first monthly mortgage repayment is made. After this you can contact the Post Offer Mortgages Team to find your overpayment allowance. Please call the Post Offer Mortgage Team on +44 (0) 1481 712279 regarding your mortgage as not all mortgages have an overpayment allowance. 

  • Should I make overpayments?

    By making overpayments whether it be a lump sum capital overpayment or a voluntary monthly overpayment, you could pay your mortgage off earlier than originally planned and save thousands in interest.

    Most of our mortgage deals include Early Repayment Charges (ERCs) if overpayments are made that are more than 10% of the mortgage balance in any one year.

    Please also remember that not all of our mortgages offer overpayment allowances and if no overpayment allowance is available, a charge will be applied to any overpayment that is applied to the mortgage. 

    Please contact us by email at mortgageservices@skiptoninternational.com should you wish to make an overpayment on your mortgage. 

  • How do I set up a voluntary overpayment?

    Firstly please confirm how much your overpayment allowance is by contacting the Post Offer mortgages. Then you can complete the Overpayment Request Form and email or post the form to us.

  • Can I transfer my mortgage rate from one property to another?

    It is possible to transfer your rate from one property to another. At this point your mortgage will be switched to ‘interest in advance’ if you are currently on an ‘interest in arrears’ scheme. Transferring the rate avoids paying the early redemption penalty charge. This is subject to the underwriters’ agreement and if you have a successful application three months after redeeming your previous mortgage.

    To make this change please get in touch with our Mortgage Team on + 44 (0) 1481 712279, or email them on mortgageservices@skiptoninternational.com.

  • How can I reduce the term of my mortgage?

    To reduce your mortgage term you can complete the Overpayment Request Form which can be downloaded from the Forms section our website. Using your 10% overpayment allowance will increase your monthly payments and pay off more capital which will decrease your term. 

  • When will my first payment be towards my mortgage?

    Initial interest is the amount of interest that will accrue from the date of your completion to the end of the relevant calendar month. It will be included in your first scheduled monthly repayment.

    Should your mortgage complete on or before the 23rd of the month, your first payment will be on the 1st day of the following month. If your mortgage completion is after the 23rd of the month, your first payment will be on the 10th of the following month. Please check your offer letter - it will state whether your payments will revert back to the 1st or maintain on the 10th. If you would like to change your payment date between these two dates please contact us.

    Due to interest being charged in advance, your first payment will include interest from the month of completion and the month you are paying in as the interest is charged in advanced. For example, if you complete on the 7th of September, expect the 1st of October payment to be a combination of the interest for the remainder of September and all of October.

     To find out more please review our General Terms and Conditions which can be found on the Forms section of our website

  • How do I change my direct debit that I have with you?

    You can change the direct debit account you have with us by simply completing the direct debit mandate form which can be found on the Forms section of our website and then send it to mortgageservices@skiptoninternational.com.


  • My product is nearing maturity, what are my options?

    Prior to your current mortgage rates maturing you will receive a communication from Skipton International advising you of the current mortgage rate. Simply tick the box on the form, and send it back to us. If this is completed before the 23rd of the month prior to your maturity we can switch your product a month earlier. A letter will be sent in the post to you if you have not selected a product via the email. This will take place in the first week of your maturity month.

    If no product is selected then you will be switched to our standard variable rate, the interest rate will be featured on the list of available products. The advantage of the standard variable rate is that you will not receive an early redemption charge and you have an unlimited overpayment allowance, subject to terms and conditions. 

  • I am on an interest-only mortgage, how do I pay it off?

    It is essential you pay off your mortgage in full or you may have to sell your home.

    In order to pay off the capital it is essential to utilise your overpayment allowance. If you do not pay off your mortgage in full you may risk losing or having to sell the property. Making overpayments can be done by a lump sum capital repayment or increasing your monthly payments with a voluntary overpayment. 

    Please see the Interest Only Leaflet for more information. 

  • I am struggling with my finances and need assistance

    If you are in a situation where your finances have changed due to circumstances out of your control, please complete the form below with as much detail as possible, then post it to: Tudor House, The Bordage, St Peter Port, Guernsey GY1 6DS or email it to: mortgageservices@skiptoninternational.com. A member of the underwriting team will be in contact to discuss in further detail.

    Personal Budget Review Form

  • How can I make a complaint?

    Should you wish to make a complaint, please follow the link to our complaints procedure here.

  • Where can I find your terms and conditions?

    All of Skipton International's terms and conditions can be viewed on the website: 



    England & Wales


  • I want to borrow more funds

    If you are looking to make some home improvements, add an extension, help a family member get on the property ladder or purchase a new Buy-To-Let property, please contact the Mortgage Sales Team. They will be happy to assist you with any additional borrowing. Please telephone + 44 (0) 1481 734000.

  • Referring a friend to Skipton International

    If you refer a friend to Skipton International you could receive £200 on completion of their mortgage. For more information and to download the referral form please visit the website.

  • How do I make a capital repayment?

    In the first instance, please contact the Post Offer Mortgages Team by letter or email on mortgageservices@skiptoninternational.com stating:

    1. How much you wish to pay
    2. Where the funds have come from (savings from earnings, investments, inheritance, bonus etc.)
    3. Which bank it is coming from (Barclays, NatWest, Lloyds etc.)

    Please also attach a declaration source of funds form, and proof of funds such as a bank statement.

    Once this has been received it will be reviewed by the Post Offer Mortgages Team. We will contact you to confirm you can then transfer the funds with the below information.

    Guernsey & UK

    Bank: HSBC

    Sort Code: 40.22.25

    Account Number: 42660180

    Account Name: Skipton International

    Reference: Name - Account Number


    Bank: HSBC

    Sort Code: 40.22.25

    Account Number: 72814285

    Account Name: Skipton International

    Reference: Name - Account Number