Existing Mortgages FAQs

  • When do I receive statements?

    Statements are posted on an annual basis in the first two weeks of January each year, dated as at 31 December the previous year.

  • How can I get a statement?

    You can telephone the Post Offer Mortgage Team on +44 (0) 1481 712279, or email them at: mortgageservices@skiptoninternational.com to request a previous statement, tax year statement, or an up to date statement.

    Please note, there is a £40 discretionary charge for a duplicate mortgage statement. (per request)

  • Am I able to view my mortgage details online?

    The Skipton International Online Mortgage Portal is available to all mortgage customers. To register visit the Login page.

    Any questions please call the team on +44 (0) 1481 712279, or email them at: mortgageservices@skiptoninternational.com.

  • How do I redeem my mortgage?

    If you are redeeming from your own funds, we require a written request to initiate the redemption process, once this is received you will receive a redemption statement explaining the next steps. 

    If you are selling your property, the buyer’s solicitors will contact us and ask for a redemption request on your behalf. 

    If you are not on the standard variable mortgage rate, we will contact you with your early redemption charge figure.

  • Can I transfer my mortgage rate from one property to another?

    It is possible to transfer your rate from one property to another. At this point your mortgage will be switched to ‘interest in advance’ if you are currently on an ‘interest in arrears’ scheme. Transferring the rate avoids paying the early redemption penalty charge. This is subject to the underwriters’ agreement and if you have a successful application three months after redeeming your previous mortgage.

    To make this change please get in touch with our Mortgage Team on + 44 (0) 1481 712279, or email them on mortgageservices@skiptoninternational.com.

  • When will my first payment be towards my mortgage?

    Initial interest is the amount of interest that will accrue from the date of your completion to the end of the relevant calendar month. It will be included in your first scheduled monthly repayment.

    Should your mortgage complete on or before the 23rd of the month, your first payment will be on the 1st day of the following month. If your mortgage completion is after the 23rd of the month, your first payment will be on the 10th of the following month. Please check your offer letter - it will state whether your payments will revert back to the 1st or maintain on the 10th. If you would like to change your payment date between these two dates please contact us.

    Due to interest being charged in advance, your first payment will include interest from the month of completion and the month you are paying in as the interest is charged in advanced. For example, if you complete on the 7th of September, expect the 1st of October payment to be a combination of the interest for the remainder of September and all of October.

    To find out more please review our General Terms and Conditions which can be found on our website

  • I am on an interest-only mortgage, how do I pay it off?

    It is essential you pay off your mortgage in full or you may have to sell your home.

    In order to pay off the capital it is essential to utilise your overpayment allowance. If you do not pay off your mortgage in full you may risk losing or having to sell the property. Making overpayments can be done by a lump sum capital repayment or increasing your monthly payments with a voluntary overpayment. 

    Please see the Interest Only Leaflet for more information. 

  • I am struggling with my finances and need assistance

    If you are in a situation where your finances have changed due to circumstances out of your control, please complete the form below with as much detail as possible, then post it to: Tudor House, The Bordage, St Peter Port, Guernsey GY1 6DS or email it to: mortgageservices@skiptoninternational.com. A member of the underwriting team will be in contact to discuss in further detail.

    Personal Budget Review Form

  • What happens to my existing rate if I move home?

    Existing mortgage customers at Skipton International, can transfer their existing rate (and porting balance) onto a new property for the remaining duration of the product term. This would be subject to meeting our affordability criteria on the total of any new borrowing. 

    If you redeem your existing mortgage, and an early repayment charge is applicable, this may be refunded if completion of new borrowing completed within a timeframe of 3 months for the Channel Islands.