Customer Information Support

If you have received a communication from Skipton International's Customer Support Team and would like reassurance, please read below.

Why do you need additional documentation from me?

As part of our commitment to regulatory compliance and ensuring the safety and security of your accounts, we are required to verify certain information periodically. This helps us maintain the integrity of our banking services and prevent fraud.

 

• Can I speak with someone if I have further questions or concerns?

  Our Customer Support Team is here to assist you with any questions or concerns you may have regarding the documentation process or any other banking-related matters. Please don't hesitate to reach out to us, and we'll be happy to help in any way we can.

  Savings customers can telephone our Customer Support Team on +44 (0) 1481 732266 to discuss this request. Our telephone lines are open from 8:00am to 6:00pm (UK Time).

  Mortgage customers can telephone our Customer Support Team on +44 (0) 1534 700370 to discuss this request. Our telephone lines are open from 8:00am to 6:00pm (UK Time).

   

• How do I know if the request for documentation is legitimate and not a phishing attempt?

  We understand the importance of safeguarding against fraudulent activity, which is why we take extensive measures to ensure the security of our communication channels. If you're unsure about the legitimacy of a documentation request, please contact our Customer Support Team directly using the contact information below. We will be happy to verify the request and provide further guidance to ensure your peace of mind.

  Savings customers can telephone our Customer Support Team on +44 (0) 1481 732266 to discuss this request. Our telephone lines are open from 8:00am to 6:00pm (UK Time).

  Mortgage customers can telephone our Customer Support Team on +44 (0) 1534 700370 to discuss this request. Our telephone lines are open from 8:00am to 6:00pm (UK Time).