Customer Reviews for Skipton International | Page 6

I had not made contact with Skipton in several years (am living in Thailand) and, on reviewing old letters, decided it was way past time to get organised with online banking. Due to living in Thailand and/or the Covid situation, I'd had no recent letter ref online banking. Shirley ran me through the online system, updated me as to interest-bearing accounts and that I'd get an email ref setting up the online banking. I received the email and set it up with ease. However, it was rather daunting to find I'd missed recent letters, but I doubt that's Skipton's fault.

On line opening of a new account was so quick and easy.

The process of application is in general fuss-free.

Pro-active and helpful. Trying to open an international account from our home country is painful. Getting the necessary "verification of person and address" is mostly impossible or difficult and expensive. Skipton International were able to VERIFY us both using Zoom! Brilliant. Innovative. Practical. Straightforward. Sue Sheppard, the member of staff dealing with us was very proactive. Thank you, Sue. Then, once opened, the online facility is intuitive, user friendly and secure. A big plus again!

The person responding to my telephone call was courteous, friendly and efficient.

My personal opinion about contacting Skipton International by phone, is that I have found it's staff to be friendly, courtious and professional at all times. They have also been timely and helpful with wtitten enquiries.

Excellent service, very helpful and efficient. Keep up the good work.

I am so happy that having had exceptional service from Jan & Kim for many years I have found MrShane Konken. We are in California( awkward time difference) & he goes above & beyond to continue a personal service that I’ve enjoyed over the years.

Helpful staff. Prompt answer to my call. Very pleasant and easy to understand.

Very helpful friendly staff and offered information on different deposit rates on offer..

I have found the people i have dealt with very efficient and extremely polite

Very satisfied

Staff are excellent. Rated down as I opted to use the online service…login too complicated, website confusing to use. Need a proper app with biometric login

Very easy and quick response to my question.

So friendly, easy to get to a staff member that can help. The staff even contacted me the next day to inform me of a better way to invest.

On-line account opening facilities excellent. Particularly good was the video verification process via Zoom to verify identification and address documentation.