Customer Reviews for Skipton International | Page 6
Our overall score: 4.6/5
Product Review:
Excellent
May 1 2020 - 11:16
Savings
Customer Service Review:
My enquiring to change account was executed well and promptly
May 1 2020 - 11:12
Savings
Customer Service Review:
Great efficient and friendly service, especially as some staff working from home.
Product Review:
All good - no problems. Would gladly recommend Skipton
May 1 2020 - 10:59
Savings
Customer Service Review:
quick to respond and sorted out problem
Product Review:
new product good, was concerned about legacy product that they had not told me had been discontinued
May 1 2020 - 10:28
Savings
Customer Service Review:
All personnel are extremely pleasant, and eager to help.
May 1 2020 - 10:27
Savings
Customer Service Review:
Answered promptly, listened, suggested solutions, did what was promised. What more cd I ask for?
May 1 2020 - 10:11
Savings
Customer Service Review:
Understood my position and were flexible enough to change things. However my issue was caused by an inexplicable double move in tates.
Product Review:
Finally a good rate for today
Product Review:
It would be helpful if when the product docs come, they alert me to a change of account number on what I consider a reinvestment not a new investment.
May 1 2020 - 09:46
Mortgage
Customer Service Review:
I would like to say a massive thank you to Paul Hyde at Skipton, he couldn't have made the process any more easy for us, reducing our stress levels when needed!!
I would highly recommend Paul and his team when looking for a swift and hassle free mortgage application.
Product Review:
Good
May 1 2020 - 09:27
Savings
Customer Service Review:
It is good to get through quickly on the telephone - very efficient staff working from home.
Product Review:
Excellent
May 1 2020 - 08:49
Savings
Customer Service Review:
I have had two conversations during the "lock-down" when the member of staff who said that she was working from home, could only be awarded 10/10 for her patience, politeness and considerable care over customer security. She handled our requirements with the utmost efficiency and gave us complete satisfaction. In these difficult circumstances this was outstanding service.
Product Review:
It is hardly Skipton's fault but the return on investment needs to be more for those of us in retirement and relying on investment income.
May 1 2020 - 08:49
Mortgage
Customer Service Review:
Great service, especially given the COVID environment, it didn't seem to effect turnaround. With that said, to improve, I would say that more explanatory communication would be beneficial, specifically around timing. simply provide some guidance when to expect certain things, if delays are occurring just let the client know, rather than keeping them in the dark and second guessing what is happening.
Product Review:
The Next Gen mortgage is obviously a higher rate, but a brilliant opportunity to get on the market.
May 1 2020 - 08:25
Savings
Customer Service Review:
Y
Telephone service very quick and most things can be dealt with,saves time on form filling on line etc
May 1 2020 - 08:12
Savings
Customer Service Review:
Great service by telephone during the pandemic
Product Review:
Excellent
May 1 2020 - 08:04
Savings
Customer Service Review:
All my queries were dealt with swiftly and accurately swiftly followed up with inline confirmation.
May 1 2020 - 07:58
Savings
Customer Service Review:
Always friendly staff who go the extra mile fantastic
Product Review:
Shirley. Treats me as if I am family , your staff are really kind
May 1 2020 - 07:55
Savings
Customer Service Review:
Very responsive staff. Proactive approach taken by Skipton in offering better rate ( compared to existing market product) to existing customer on maturation of a bond.
Product Review:
Good
May 1 2020 - 07:54
Savings
Customer Service Review:
Carried out instructions accurately after one reminder
Product Review:
Good rate of interest comparatively
May 1 2020 - 07:53
Savings
Customer Service Review:
They dealt with my request smoothly and efficiently. Also noticed I had an old account that could be transferred to a newer one with a higher interest rate, and offered to transfer my money across immediately
Product Review:
Good
Apr 19 2020 - 20:45
Savings
Customer Service Review:
The staff at Skipton International have always been very easy to contact, via phone or email, and are very quick and polite with their responses. Most recently I contacted them about setting up online access to my accounts and they were extremely helpful in making this a secure, yet relatively straight forward process.
Product Review:
Excellent