Customer Reviews for Skipton International | Page 6
May 31 2022 - 11:01
Savings
Customer Service Review:
I had not made contact with Skipton in several years (am living in Thailand) and, on reviewing old letters, decided it was way past time to get organised with online banking. Due to living in Thailand and/or the Covid situation, I'd had no recent letter ref online banking. Shirley ran me through the online system, updated me as to interest-bearing accounts and that I'd get an email ref setting up the online banking. I received the email and set it up with ease. However, it was rather daunting to find I'd missed recent letters, but I doubt that's Skipton's fault.
Product Review:
I'm talking about a very old 'Intnl Inv account' that has generated little to no interest in recent years. I don't believe I'd been updated as to recent new accounts.
May 31 2022 - 09:50
Savings
Customer Service Review:
No problems. Handed in a letter of instruction and it was acted upon quickly with paperwork to confirm send timeously
May 31 2022 - 09:09
Savings
Customer Service Review:
On line opening of a new account was so quick and easy.
Product Review:
Easy self service banking.
May 31 2022 - 09:07
Mortgage
Customer Service Review:
The process of application is in general fuss-free.
Product Review:
10% of early repayment without extra charges
May 31 2022 - 09:05
Savings
Customer Service Review:
Pro-active and helpful. Trying to open an international account from our home country is painful. Getting the necessary "verification of person and address" is mostly impossible or difficult and expensive. Skipton International were able to VERIFY us both using Zoom! Brilliant. Innovative. Practical. Straightforward. Sue Sheppard, the member of staff dealing with us was very proactive. Thank you, Sue.
Then, once opened, the online facility is intuitive, user friendly and secure. A big plus again!
Product Review:
Market leading interest rates at a time when every penny counts.
May 31 2022 - 08:51
Savings
Customer Service Review:
The person responding to my telephone call was courteous, friendly and efficient.
Product Review:
An advantageous change in service was proposed to me which I had not known about.
May 31 2022 - 06:33
Savings
Customer Service Review:
My personal opinion about contacting Skipton International by phone, is that I have found it's staff to be friendly, courtious and professional at all times. They have also been timely and helpful with wtitten enquiries.
Product Review:
I have done on the previous page
May 31 2022 - 06:03
Savings
Customer Service Review:
It is always easy to get information and get things done over the phone.
May 31 2022 - 04:50
Savings
Customer Service Review:
Excellent service, very helpful and efficient. Keep up the good work.
Product Review:
Very easy and informative website.
May 31 2022 - 04:01
Savings
Customer Service Review:
I am so happy that having had exceptional service from Jan & Kim for many years I have found MrShane Konken.
We are in California( awkward time difference) & he goes above & beyond to continue a personal service that I’ve enjoyed over the years.
Product Review:
Interest has been exceptional in comparison with banks . It is not so good at the moment but am giving it time
May 31 2022 - 03:47
Savings
Customer Service Review:
Helpful staff. Prompt answer to my call. Very pleasant and easy to understand.
Product Review:
May 30 2022 - 20:30
Savings
Customer Service Review:
Very helpful friendly staff and offered information on different deposit rates on offer..
Product Review:
Rates offered were competitive.
May 30 2022 - 19:37
Savings
Customer Service Review:
I have found the people i have dealt with very efficient and extremely polite
Product Review:
It provided me with what I wished to have.
Product Review:
May 30 2022 - 19:05
Savings
Customer Service Review:
Staff are excellent. Rated down as I opted to use the online service…login too complicated, website confusing to use. Need a proper app with biometric login
Product Review:
Would be 5 if savings rate were a little higher…..2nd best in Guernsey
May 30 2022 - 18:23
Savings
Customer Service Review:
Very easy and quick response to my question.
Product Review:
Competitive rates as usual
May 30 2022 - 18:13
Savings
Customer Service Review:
So friendly, easy to get to a staff member that can help. The staff even contacted me the next day to inform me of a better way to invest.
Product Review:
Excellent information, available. Staff happy to help. Everyone willing to make an effort on your behalf.
May 30 2022 - 18:05
Savings
Customer Service Review:
On-line account opening facilities excellent. Particularly good was the video verification process via Zoom to verify identification and address documentation.
Product Review:
Interest rates equal or exceed most similar U.K. savings accounts
May 30 2022 - 17:53
Savings
Customer Service Review:
Answered the phone immediately. Helpful and very efficient