Customer Reviews for Skipton International | Page 6
Our overall score: 4.6/5
Jul 2 2020 - 09:23
Savings
Customer Service Review:
I've been a Skipton customer for many years and feel they are usually very helpful and understanding.While their interest rates are not always the highest they are generally good and the staff very friendly and reliable.
My "average" rating would normally be higher but I was disappointed recently that Skipton had converted a matured bond of my wife's , to a new fixed rate bond @1.5% when only a week of so later they were offering on their website, for virtually the same 1 yr time period, a fixed rate of 2%. I appreciate that this was in response to a rate change for pound sterling, however I was dissapointed Skipton were unwilling to change her new 1.5% bond which had automatically been assigned, to the better rate at a time during the pandemic when postal advice from Skipton had been significantly delayed in reaching us, limiting our being able to act on it. I felt for the first time in my perhaps 20 yr relationship with Skipton this was perhaps an overly rigid and unfair way to deal with loyal customers.
Product Review:
Good
Jul 2 2020 - 09:06
Savings
Customer Service Review:
One phone call sorted our new investment involving the transfer of funds from one Skipton product to another
Product Review:
best product available in difficult investment times
Jul 2 2020 - 08:42
Savings
Customer Service Review:
Still waiting for my annual statement. Poor communication regarding my options once my investment product renews and not enough time given postal lags during covid-19 pandemic!
Product Review:
it's ok, not the best interest rate going, but ok thanks.
Response from Skipton International:
Thank you for your feedback, which I have had investigated. I can confirm that your annual statement was dispatched on the day after maturity as normal. There have been delays experienced with the global postal system and these delays vary by location, occasionally substantial delays have been experienced, but thankfully most delays have been minor. Such delays are clearly outside the control of Skipton. To ensure that you receive timely communications I would recommend using Skipton International Online, which avoids the postal system for the receipt of statements or for selecting options on product maturity. Should you be interested in setting up Skipton International Online please check out Skipton's website at https://www.skiptoninternational.com/online. Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated. I can confirm that your annual statement was dispatched on the day after maturity as normal. There have been delays experienced with the global postal system and these delays vary by location, occasionally substantial delays have been experienced, but thankfully most delays have been minor. Such delays are clearly outside the control of Skipton. To ensure that you receive timely communications I would recommend using Skipton International Online, which avoids the postal system for the receipt of statements or for selecting options on product maturity. Should you be interested in setting up Skipton International Online please check out Skipton's website at https://www.skiptoninternational.com/online. Kind regards Jim Coupe Managing Director
Jul 2 2020 - 07:20
Savings
Customer Service Review:
I think the service is excellent. Clear information and good communications
Product Review:
Best rates I could find in these difficult times.
Jul 2 2020 - 06:59
Savings
Customer Service Review:
Service was very good and extremely attentive I have already recommended my brother in law and he is also a happy customer
Jul 2 2020 - 06:13
Savings
Customer Service Review:
Speedy response and good advice all given over the phone.
Paperwork followed in due course.
Product Review:
One year fix but would always appreciate higher rates.
Jul 2 2020 - 05:45
Savings
Customer Service Review:
We friendly and efficient service as always!
Product Review:
Competitive package offered for the product required
Jul 2 2020 - 05:20
Savings
Customer Service Review:
In my opinion Skipton International are excellent. The products are good and the customer service is second to none. Whenever I have telephoned Skipton my enquiry has been dealt with in a helpful, professional and efficient manner. I cannot fault anything and would definitely recommend Skipton International.
Product Review:
The only reason that I have given this product 4 stars instead of 5 is because of the interest rate but I am aware that the rates are low across all savings products at this time.
Jul 2 2020 - 05:05
Savings
Customer Service Review:
Always friendly and extremely efficient.
Product Review:
Interest rates as good as anyone can expect at the moment
Jul 2 2020 - 01:02
Savings
Customer Service Review:
Not top of the table rates but consistent. I especially like the 2 weeks cooling off period.
Product Review:
not top of the table rates, but consistent
Jul 2 2020 - 00:33
Savings
Customer Service Review:
No follow up to my query and still waiting
Product Review:
Good
Jul 1 2020 - 23:38
Savings
Customer Service Review:
They answer the phone almost immediately when ever I call from NZ. Usually about 8.30am. They promptly deal with my query. I can think of one or two New Zealand banks call centers who take up to 29 mins never less than 18 at anytime of the day.to answer. Keep it up.
Product Review:
Savings rates tho low at present are competitive.
Jul 1 2020 - 23:07
Savings
Customer Service Review:
Ease of getting through on phone calls, polite and efficient service, no robots or on hold .Mail replies always on time hence 5 stars.
Jul 1 2020 - 19:39
Savings
Customer Service Review:
very good in all aspects, Helpful and friendly.Very professional.
Product Review:
Then Interest rates are too low.
Jul 1 2020 - 19:30
Savings
Customer Service Review:
The yearly bonds are competitive as savings accounts go.
The staff at Skipton International have always been very courteous, knowledgeable and helpful, I'll give them 5 stars.
Product Review:
Competitive bond rates as savings accounts go, we do need higher rates though as theyre still lower than inflation. I'd like to see them offer the best rates with more options, I hope they grow.
Jul 1 2020 - 19:25
Savings
Customer Service Review:
The service is excellent. Very approachable and proactive customer service. Very trustworthy.
Product Review:
Scarborough always try to get the best return on our savings. They also keep us up to date with new saver options.
Jul 1 2020 - 18:15
Savings
Customer Service Review:
To give correct information when asked if Skipton had received our cheque!! We were informed the cheque had not been received whereas it had been with Skipton one week.
Response from Skipton International:
Thank you for your feedback, which I have had investigated. Skipton's Banking team confirm that your cheque was not received until 13 days after you first queried. The cheque was received outside of the contractual cooling off period, however, the deposit was still honoured, given recent issues with postal delays as a result of the Covid-19 pandemic, and your account credited on the day of receipt of the cheque. Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated. Skipton's Banking team confirm that your cheque was not received until 13 days after you first queried. The cheque was received outside of the contractual cooling off period, however, the deposit was still honoured, given recent issues with postal delays as a result of the Covid-19 pandemic, and your account credited on the day of receipt of the cheque. Kind regards Jim Coupe Managing Director
Jul 1 2020 - 18:07
Mortgage
Customer Service Review:
Recommend and if we buy again we would definitely use skipton again
Product Review:
Excellent
Jul 1 2020 - 17:53
Savings
Customer Service Review:
They do what they advertise in an effective way.
Product Review:
Average
Jul 1 2020 - 17:26
Savings
Customer Service Review:
Skipton are always a pleasure to deal with. They are helpful and efficient