Customer Reviews for Skipton International
Our overall score: 4.6/5
Jan 24 2018 - 10:59
Savings
Customer Service Review:
Customer service team member was explict in the requirements and was able to answer questions when asked and provided additional information required in a timely manner
Product Review:
Good
Jan 23 2018 - 21:21
Savings
Customer Service Review:
customer adviser to have extensive product knowledge.
Implement customer instructions promptly, value date on receiving instructions
confirm by sending statement
Product Review:
Offshore savings are not as attractive as onshore offers, eg. Uk bonds currently on offer are superior to Skipton
Product Review:
Good
Jan 23 2018 - 08:19
Savings
Customer Service Review:
Always helpful and friendly with it
Product Review:
Good in present days circumstances, and hoping it will improve.
Jan 23 2018 - 04:33
Savings
Customer Service Review:
They were able to carry out what we needed in a speedy manner
Product Review:
Good
Jan 23 2018 - 04:16
Savings
Customer Service Review:
Very good customer service on a recent telephone call
Product Review:
Excellent
Jan 20 2018 - 22:03
Savings
Customer Service Review:
The person I contacted on the telephone to discuss my enquiry about your investment product was very helpful and pleasant to talk to and able to answer any questions that I asked. The response to sending me the details of my one year investment was quick and efficient.
Product Review:
Best interest rate I could find for one year bond.
Jan 17 2018 - 16:53
Savings
Customer Service Review:
The lady I spoke to on the phone was very helpful, friendly and courteous.
Product Review:
Excellent
Jan 17 2018 - 11:47
Savings
Customer Service Review:
all instructions carried out speedily and accurately.
Jan 16 2018 - 20:12
Savings
Customer Service Review:
Efficient service. Gets it right first time.
Product Review:
Best rate I found for a product to suit my needs.
Jan 16 2018 - 19:42
Savings
Customer Service Review:
Request for KYC / source of funds seemed a bit never ending, then when it was confirmed that all was in order and account could be opened I was told the next day that the product applied for was no longer available. Also switched between email addresses used so some messages came to me, others to my wife.
Product Review:
Vanilla offering with a fairly average market rate paid. Original product applied for would have been better.
Response from Skipton International:
Thank you for your feedback.
All banks have a duty to meet regulatory requirements, which we make as simple as possible for our customers. I have had your feedback investigated and note that we always replied to the person who emailed us. Also, please note that the new product offered is market leading and has a higher rate of interest for a shorter period of notice than the one originally applied for, i.e. the new product was to your advantage. Should you still require the original product please call us and we will arrange a transfer.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
All banks have a duty to meet regulatory requirements, which we make as simple as possible for our customers. I have had your feedback investigated and note that we always replied to the person who emailed us. Also, please note that the new product offered is market leading and has a higher rate of interest for a shorter period of notice than the one originally applied for, i.e. the new product was to your advantage. Should you still require the original product please call us and we will arrange a transfer.
Kind regards
Jim Coupe
Managing Director
Jan 16 2018 - 18:25
Savings
Customer Service Review:
Yes I would recommend again - friendly efficient staff and confidential private office.
Jan 16 2018 - 17:31
Savings
Customer Service Review:
recommend - yes
managed my instructions well
Product Review:
with the rise in interest rates, I had expected some accounts to have more attractive interest rates.
Jan 16 2018 - 17:01
Savings
Customer Service Review:
I suggest that Skipton reduces the paperwork it sends to clients,so long as my interest goes direct to another bank. Also recently I received a completely wrong statement.
The interest rates could be improved, but do not leave IOM as too many offshore banks are closing down
Response from Skipton International:
Thank you for your feedback and your suggestion with regards to the level of documentation. We have been reviewing our documentation recently and will take your suggestion on board, although some customers do prefer to have every transaction confirmed regardless of type.
I am sorry that you received an incorrect statement. We have recently implemented a new system to enable in a few months online access for our customers. The system generally worked well, but there were teething issues with statement production which we have been resolving. This was the cause of the error with your statement and it should not be repeated.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback and your suggestion with regards to the level of documentation. We have been reviewing our documentation recently and will take your suggestion on board, although some customers do prefer to have every transaction confirmed regardless of type.
I am sorry that you received an incorrect statement. We have recently implemented a new system to enable in a few months online access for our customers. The system generally worked well, but there were teething issues with statement production which we have been resolving. This was the cause of the error with your statement and it should not be repeated.
Kind regards
Jim Coupe
Managing Director
Jan 16 2018 - 15:18
Savings
Customer Service Review:
Friendly fast and efficient service. Get things right first time round
Product Review:
Rates comparable with other providers
Jan 16 2018 - 14:53
Savings
Customer Service Review:
They answered all my questions promptly and were very helpful with their advice.
Product Review:
Good interest rate in the current climate.
Jan 16 2018 - 14:29
Savings
Customer Service Review:
Good personal interaction let down by somewhat slow postal resp;onses.
Product Review:
Like most savings products at the moment, poor interest rates. Skipton is marginally better than other providers in this respect.
Jan 16 2018 - 12:47
Savings
Customer Service Review:
got my initials wrong! Took ages to deal with new application - apparently been having problems with new system. Still awaiting investment certificate!
Response from Skipton International:
Thank you for your feedback.
I apologise for Skipton International getting your initials wrong. We have indeed implemented a new system to enable us to offer a future online system and a few teething issues were initially encountered with the printing of documents. These are being resolved and I can assure you the system is otherwise working fine. I will ask a colleague to check when your documentation was posted and they will contact you directly.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I apologise for Skipton International getting your initials wrong. We have indeed implemented a new system to enable us to offer a future online system and a few teething issues were initially encountered with the printing of documents. These are being resolved and I can assure you the system is otherwise working fine. I will ask a colleague to check when your documentation was posted and they will contact you directly.
Kind regards
Jim Coupe
Managing Director