Mortgage Portal FAQs

  • What is Two Factor Authentication?

    Two Factor Authentication, or 2FA, is an extra layer of protection used to ensure the security beyond just your username and password. The 2FA of your choice will provide a One Time Passcode for each time you log into the portal. Please note you require a smartphone or tablet for your 2FA in order to access the Online Mortgage Portal.

  • Will it lock out after a period of inactivity?

    Yes. After 15 minutes of inactivity, your session will time out.

  • Will I automatically be logged out if I close my browser?

    No. Once you have finished your session please click 'log out'.

  • What security is in place for logging in?

    On the initial registration you will need to provide an email address, create a password and register a smartphone or tablet (which will be used to generate a one time passcode through a Two Factor Authentication (2FA) app of your choice). 2FA is in place as an additional layer of protection to ensure that your account is secure.

  • How many attempts of a wrong password before I am locked out?

    You will be locked out after three failed login attempts.

  • Who do I contact if I am locked out of Skipton's Online Mortgage Portal?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 08:30 to 17:30 (GMT), Monday to Friday.