Mortgage Portal FAQs

  • What is a One Time Passcode?

    This is a passcode that is valid for only one login session, you will need this to access Skipton's Online Mortgage Portal. The One Time Passcode is generated through the Two Factor Authentication (2FA) app of your choice.

  • Which apps can I use to generate a One Time Passcode?

    You can use a Two Factor Authenticator (2FA) app of your choice. Some examples include Google Authenticator, Microsoft Authenticator or Duo Mobile.

  • What do I do if my registered device has been lost or stolen?

    Please contact our Mortgage Team on + 44 (0) 1481 712279. Telephone lines are open 08:30 to 17:30 (GMT), Monday to Friday.

  • Are there different ways of logging into the portal without Two Factor Authentication?

    No. Two Factor Authentication (2FA) is required to log onto the Skipton Online Mortgage Portal. 2FA is in place as an additional layer of protection to ensure that your account is secure.