Savings Help

Bereavement guidance

We’re sorry for your loss. Coping with the bereavement of a loved one is never easy. We’re here to help make this process as straight forward as we possibly can.

If your loved one had a savings account with us, please take a look at the options below to find out what to do next.

What we will need to know:

  • Details of the person notifying us
    • Their name
    • Address
    • Email address
    • Phone number 
    • Relationship to the deceased person
    • When we should contact them (we will only call if we need more information or if you ask us to)
  • Details of the deceased person
    • Their name
    • Address
    • Date of birth
    • Date of death
    • Whether there is a Will
    • Certified copy of the Will
    • Original death certificate or a certified copy 
    • Any Skipton International account numbers (if known)

    If we are furnished with this documentation upfront it will ensure the experience for the bereaved is much more streamlined.

  • Any additional information you want to give or ask us
    • What do I do when money is owed?
    • Inheritance
    • Funeral costs
    • Other costs 

     

We promise we will make this process as painless as we possibly can, and thank you in advance for helping us to help you.

Ways to contact us

  • Online

    Our online form lets you notify us and send the documents we need when you have them. Or you can email customer.services@skiptoninternational.com

  • Post

    You can write to our Guernsey offices at:

    PO Box 509,Tudor House, Le Bordage, St Peter Port, Guernsey, GY1 6DS, GREAT BRITAIN

  • Branch

    If you would prefer to speak to someone one-to-one you can visit our guernsey offices located at Tudor House Le Bordage, GY1 1DB. You can book an appointment if preferred by calling 01481 730 730

What we will do next

  • We will cancel or freeze any accounts of the holders
  • Any communication to the account holder will be stopped immediately
  • You may be asked to provide more documents and information
  • We will try our best to make this process as stress free and easy for you as possible

 

Joint account

  • What happens

    The account will be transferred and changed to the remaining holder's name on receipt on an original or certified copy of the death certificate.

  • Use of the account

    The remaining account holder(s) will be able to use the account as normal