Customer Reviews for Skipton International | Page 89
Our overall score: 4.7/5
Jan 4 2017 - 08:53
Savings
Customer Service Review:
Different instructions from person I talked to on telephone to the person I communicated with by email
Jan 4 2017 - 08:16
Savings
Customer Service Review:
Prompt and efficient reply to application.
Product Review:
Leading Bond interest rate
Jan 4 2017 - 07:18
Mortgage
Customer Service Review:
I think the service was pretty good. Skipton's payment for my purchase did not go through in time during my completion due to Skipton issue with their bank. i was under the impression that my purchase will not go through. However, Skipton kept me updated everyday about the progress. Also, with the intervention of their MD to resolve the matters with their bank, i was able to complete the purchase in time.
I am glad i was able to complete the process before the Christmas break.
Product Review:
There are very few mortgage providers in the market for expat customers and after doing some research I believe I have been given a fairly good deal.
Product Review:
Fine. Competitive rate. Good customer service.
Product Review:
It's early days- only one month old
Jan 3 2017 - 19:43
Mortgage
Customer Service Review:
Fantastic service from Skipton with our recent mortgage.
Product Review:
Excellent
Jan 3 2017 - 17:51
Savings
Customer Service Review:
I followed procedure to open an account, sending paperwork and a cheque to transfer funds. I received news that my account was open. I presumed funds had been received (the details of sum and cheque were provided on the form) but only after 1 month did I realise that funds had not been credited, and Skipton had not been in contact to check this oversight or mismatch of detila on the form. It turned out that my cheque had been mislaid between postage and receipt (in the same envelope as the form). The lack of enquiry as to where the fund were was disappointing.
Product Review:
Average
Response from Skipton International:
Thank you for your feedback.
I have had your comments investigated and can confirm that no cheque was received with the original application. However, our Director of Operations and I do agree that we could have been more proactive in contacting you, which we will seek to address in similar circumstances in the future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have had your comments investigated and can confirm that no cheque was received with the original application. However, our Director of Operations and I do agree that we could have been more proactive in contacting you, which we will seek to address in similar circumstances in the future.
Kind regards
Jim Coupe
Managing Director
Jan 3 2017 - 16:39
Savings
Customer Service Review:
The lady I spoke to-Kim-could not have been more helpful. Excellent customer service.
Product Review:
Good
Jan 3 2017 - 16:24
Savings
Customer Service Review:
Good service so far. I am looking forward to online access/visibility of my account.
Product Review:
Only just opened the account, but everything is good so far.
Product Review:
Great value at this time.
Product Review:
Interest rate a bit high but good service.
Product Review:
in the current fiscal circumstances I understand why rates are so low. Once that fool Carney vacates the Bank of England common sense may again prevail.
Jan 3 2017 - 15:29
Savings
Customer Service Review:
Excellent personal service; systems appear deficient in some areas suggesting (to me) the need for further investment.
Product Review:
Good
Jan 3 2017 - 15:17
Savings
Customer Service Review:
Good, helpful & friendly service given.
Product Review:
Good
Product Review:
Easy and affordable. Simple to apply for.
Jan 3 2017 - 15:09
Savings
Customer Service Review:
I was hesitant about opening an offshore account, since my savings accounts have always been held in one of the big UK banks. However, my questions and concerns were answered/addressed promptly by Skipton International's staff.
Product Review:
I have recently opened and received confirmation for a 1 year fix term savings account.
Jan 3 2017 - 15:04
Savings
Customer Service Review:
Helpful and straightforward, nice telephone manner
Product Review:
Better rate of interest than elsewhere at present.
Jan 3 2017 - 14:59
Savings
Customer Service Review:
First class service with personal contact not the usual type of a name behind a machine. which you get with other financial inits.
Product Review:
Just what I was looking for.
Jan 3 2017 - 14:58
Mortgage
Customer Service Review:
excellent efficient service well done
Product Review:
Good