Customer Reviews for Skipton International | Page 88
Our overall score: 4.6/5
Jan 3 2017 - 13:51
Savings
Customer Service Review:
Were flexible and obliging, friendly and helpful.
Product Review:
Hard to get enthusiastic about an account which pays 0.75% per annum!
Jan 3 2017 - 13:49
Savings
Customer Service Review:
Quickly & Efficiently dealt with, polite and extremely helpful staff
Product Review:
Good rate of return - recommend to others
Jan 3 2017 - 13:40
Mortgage
Customer Service Review:
Great service, Paul was always avalible when we needed to speak to him.
Product Review:
Very happy with the product we have taken with Skipton.
Jan 3 2017 - 13:39
Savings
Customer Service Review:
easy and helpful support over the telephone
Product Review:
Average
Jan 3 2017 - 13:34
Mortgage
Customer Service Review:
Great service from our representative throughout the whole process. However, there were issues with the terms of the product which were not fully explained, this led to some frustration and delayed the purchase. Good service overall but greater transparency needed.
Product Review:
Very competitive rates and no product fee, very pleased!
Jan 3 2017 - 13:26
Savings
Customer Service Review:
The telephone hotline is great, the operators knowledgeable and helpful. The only downside is the lack of online access to accounts so I do not have an up-to-date picture of our finances with you.
Product Review:
Good
Dec 11 2016 - 12:21
Mortgage
Customer Service Review:
The process was managed via a mortgage broker, which helped the process. The only issue is that Skipton insist on having their own solicitor which leads to a very bureaucratic process.
Product Review:
Good
Dec 10 2016 - 08:32
Mortgage
Customer Service Review:
Poor customer service over the phone and did not provide accurate information when responding to application.
Dec 8 2016 - 15:35
Savings
Customer Service Review:
Application form and cheque acknowledged by email, which was helpful while awaiting postal acknowledgement.
Dec 8 2016 - 14:41
Savings
Customer Service Review:
Careful ;listened to my muddled instructions and guided me well ,
Product Review:
Better rate than elsewhere
Dec 7 2016 - 10:16
Mortgage
Customer Service Review:
Very good and quick with the replies
Product Review:
Excellent in every way very pleased
Dec 7 2016 - 09:33
Mortgage
Customer Service Review:
Skipton was really helpful throughout. The only difficulty was at the end when they passed the mortgage details to their lawyer and we weren't sure what was happening.
Product Review:
Skipton give me flexibility in my mortgage and I really like that.
Product Review:
Rates are reasonable in a challenging market for savers
Dec 6 2016 - 08:18
Mortgage
Customer Service Review:
Excellent service and completed whole process in short time.
Product Review:
fixed rate. However, I was expecting lower rate since rates are low at the moment.
Dec 5 2016 - 19:46
Savings
Customer Service Review:
The Staff are very helpful and will guide you thro various form filling /transfers etc. if your not quite sure about something.
Product Review:
I think I'm right in saying that Skipton are the leaders in Channel island banks as regards interest rates. I look on line for the up to date Rates as these days they often change.
Dec 5 2016 - 04:53
Mortgage
Customer Service Review:
Your conveyancer was slow, obstructive and unhelpful.
Product Review:
Average
Response from Skipton International:
Thank you for your feedback. I am sorry to hear that you consider our conveyancing solicitor slow and unhelpful. I have had your concerns investigated. I note that from the final valuation being received to mortgage completion was just two days, despite incomplete documentation being available. I am satisfied that every effort was made to meet your requirements.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I am sorry to hear that you consider our conveyancing solicitor slow and unhelpful. I have had your concerns investigated. I note that from the final valuation being received to mortgage completion was just two days, despite incomplete documentation being available. I am satisfied that every effort was made to meet your requirements.
Kind regards
Jim Coupe
Managing Director
Dec 4 2016 - 15:57
Savings
Customer Service Review:
Good and quick process and sent a confirmation by mail and staff helpful
Product Review:
Good
Dec 4 2016 - 05:55
Savings
Customer Service Review:
Polite and knowledgeable staff who were very helpful during a recent 'phone call, and which enabled me to complete the transaction in a straightforward manner.
Product Review:
Competitive interest rate. Opening the account was starightforward.
Dec 4 2016 - 00:25
Savings
Customer Service Review:
They have an incoming payment deadline of noon, so you can lose up to 3 days interest over a weekend, without realizing, unless you can be bothered to read pages of small print.
Product Review:
Bad
Dec 3 2016 - 21:55
Savings
Customer Service Review:
I have only been in contact with Skipton a couple of times by telephone but found them very helpful.
Product Review:
For my last purchase compared iwht what was on hte market it was very favourable.