Customer Reviews for Skipton International | Page 88
Our overall score: 4.6/5
Nov 1 2016 - 19:03
Savings
Customer Service Review:
Refreshingly easy to to deal with, none of the 'jump through hoops' prevalent with other Institutions.
Product Review:
Actually paying interest so very rare these days.
Nov 1 2016 - 19:01
Savings
Customer Service Review:
Excellent service. Contacts me immediately for any issues or decisions.
Product Review:
As good as I can get with a conservative saving plan
Nov 1 2016 - 18:46
Savings
Customer Service Review:
I was warmly received by a staff member & given the info I required. This enabled me to make immediate decisions about my account
Product Review:
It was easy to switch from a 90 notice savings account to a 200 day savings account
Nov 1 2016 - 18:19
Savings
Customer Service Review:
The service was no-nonsense, fast and courteous.
Product Review:
It fits my requirements perfectly
Nov 1 2016 - 18:18
Savings
Customer Service Review:
Shane who took in our completed paperwork was friendly.
Product Review:
Skipton gave the best rates available
Nov 1 2016 - 18:14
Savings
Customer Service Review:
Service was quick and efficient. However it would have been better if we had been advised of new or different rates prior to our visit, i.e. By advertising to us as existing customers.
Product Review:
Better rate of interest but I only discovered it by accident
Nov 1 2016 - 18:11
Mortgage
Customer Service Review:
Very efficient and having a single point of contact for all documents and enquiries and the mortgage decision was effective.
Product Review:
Very clear how it works and what the application criteria are.
Nov 1 2016 - 17:36
Savings
Customer Service Review:
Efficient and friendly response to telephone enquiries
Product Review:
A good product but disappointing rates at recent renewal
Nov 1 2016 - 17:34
Savings
Customer Service Review:
generally very good friendly service and helpful people at all stages
Product Review:
as with all savings these days interest rate is low but surprisingly one of the highest around
Nov 1 2016 - 17:32
Savings
Customer Service Review:
I wrote a letter containing bond maturity instructions, which weren't followed. I expected a contact call to confirm the provisional opening of a new bond & for you to wait until I funded with additional cash. Instead you just went ahead & opened the new bond regardless. And now I have to open a separate bond with that additional cash. you didn't respond confirming the BACs transfer details & that you had comprehended the instructions - as requested.
Product Review:
Average
Response from Skipton International:
Thank you for your feedback. I have investigated and unfortunately your requirement to add additional funds was missed, for which I apologise. I have spoken to the manager concerned, who also apologises and will seek to avoid a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I have investigated and unfortunately your requirement to add additional funds was missed, for which I apologise. I have spoken to the manager concerned, who also apologises and will seek to avoid a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Product Review:
Rates are very low. This product is good value.
Response from Skipton International:
Thank you for your feedback. Kim is indeed an asset to our company. I will ensure that she receives your feedback, for which I am sure she will be pleased.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. Kim is indeed an asset to our company. I will ensure that she receives your feedback, for which I am sure she will be pleased.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good interest rate bearing in mind national rates
Product Review:
Decent rate of interest bearing in mind national rates
Nov 1 2016 - 15:44
Savings
Customer Service Review:
the person dealing with my Enquiry did not appear to know the product and needed to get help, whilst I was kept holding on the phone
Product Review:
Good
Response from Skipton International:
Thank you for your feedback. I am sorry that the person dealing with your call did not appear to know the product. We have recently recruited new team members who would have been taking their first customer calls about the time you contacted us. I will refer your feedback for our Customer Services Manager's attention.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I am sorry that the person dealing with your call did not appear to know the product. We have recently recruited new team members who would have been taking their first customer calls about the time you contacted us. I will refer your feedback for our Customer Services Manager's attention.
Kind regards
Jim Coupe
Managing Director
Nov 1 2016 - 15:42
Savings
Customer Service Review:
Helpful, professional and efficient service
Product Review:
The best rates I could find on the market at the time for my needs
Nov 1 2016 - 15:29
Mortgage
Customer Service Review:
Excellent service from Lorraine in Jersey, kept me updated particularly after vendor delayed the sale and mortgage offer ran out whilst waiting for a new court date. Made aware of new offers as they were published- made a stressful situation much easier to bear - thank you Lorraine at Skiptons!
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Lorraine, who will be pleased to hear she was able to make you purchase less stressful.
Kid regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Lorraine, who will be pleased to hear she was able to make you purchase less stressful.
Kid regards
Jim Coupe
Managing Director
Nov 1 2016 - 15:19
Savings
Customer Service Review:
Very responsive and amenable customer support, both by email and telephone.
Nov 1 2016 - 14:51
Savings
Customer Service Review:
I was very impressed with the speed and efficiency with which my new account was processed. I appreciate the way in which Jan Stuckey kept me informed in writing confirming receipt of funds, conformation certificate.
Product Review:
In today's climate this product appears to give me a good rate of interest, obviously in common with all savers we are looking for the sort of interest rate that has been available in the past, but compared with what is currently on the market. I am satisfied that this is a fair rate.
Nov 1 2016 - 14:44
Mortgage
Customer Service Review:
Excellent service. I cannot think of anything to complain about whatsoever.
Product Review:
Not easy to rate a mortgage but interest rate seems reasonable and the product fee was waived as a special offer which is good.