Customer Reviews for Skipton International | Page 88
Our overall score: 4.7/5
Feb 6 2017 - 10:16
Mortgage
Customer Service Review:
Well handled without unnecessary bureaucracy.
Feb 6 2017 - 10:16
Mortgage
Customer Service Review:
Lorraine Mclean was so helpful and professional. Excellent product knowledge and put me at ease through a tough process
Product Review:
Great rates, and competitive
Response from Skipton International:
Thank you for your feedback.
I have forwarded your comments to Lorraine, who will be pleased to receive them and to hear she was able to put you at ease.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have forwarded your comments to Lorraine, who will be pleased to receive them and to hear she was able to put you at ease.
Kind regards
Jim Coupe
Managing Director
Product Review:
Very good interest rate in the present climate.
Product Review:
Excellent
Jan 9 2017 - 17:06
Savings
Customer Service Review:
Even after two phone calls I have not received my certificate of deposit for a new fixed rate bond that came from a prior bond that matured on 15th Dec 2016. From what I read in reviews, I see other customers with the same problem. W When I called
Product Review:
Further to my call that the new FRB had not been opened as no certificate was received by me and other customers; Skipton refused to open it at 1.75% for 2 years and insisted it be backdated to 1.25% 1 year.
Response from Skipton International:
Thank you for your feedback.
We have investigated your concerns and can confirm that the statement for the closing bond and an account opening statement for the new bond were posted on 15 December. I can only apologise for the delays in you receiving these which appears to have been down to delays with Christmas postage (as experienced by some other customers). As the fixed rate bond was opened on 15 December, there was no back dating issue and the funds had been committed to the 1 year bond as requested.
However, in the circumstances Skipton International will change the 1 year fixed rate account to a 2 year fixed rate account. I will ask one of my colleagues (Alaina) to call you to confirm your instruction. I hope this is acceptable.
As an aside, Skipton International is currently investing in a new Banking platform which will facilitate an online savings interface, targeted for roll out commencing late 2017, which if of interest should avoid postal delays in the future
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
We have investigated your concerns and can confirm that the statement for the closing bond and an account opening statement for the new bond were posted on 15 December. I can only apologise for the delays in you receiving these which appears to have been down to delays with Christmas postage (as experienced by some other customers). As the fixed rate bond was opened on 15 December, there was no back dating issue and the funds had been committed to the 1 year bond as requested.
However, in the circumstances Skipton International will change the 1 year fixed rate account to a 2 year fixed rate account. I will ask one of my colleagues (Alaina) to call you to confirm your instruction. I hope this is acceptable.
As an aside, Skipton International is currently investing in a new Banking platform which will facilitate an online savings interface, targeted for roll out commencing late 2017, which if of interest should avoid postal delays in the future
Kind regards
Jim Coupe
Managing Director
Jan 9 2017 - 12:55
Savings
Customer Service Review:
Good service; easy to deal with; account did not take too long to open given that we are new to the bank
Product Review:
In the current climate no bank is giving interest rates which can be considered good, but this is about as good as I can get
Jan 9 2017 - 11:26
Savings
Customer Service Review:
Our fixed rate Bond * matured on 15 December 2016 and we requested that the interest earned be transferred to our nominated bank account and the principal amount of * be re- invested in a one year fixed Bond paying 1.25% interest. Whereas the interest earned has been transferred as requested, we have yet to receive (even after making two telephone calls) any documents regarding the reinvestment. Could you please advise us if the documents have been sent and, if so, on what date and to which address? Our current address is * Many thanks for your attention to this matter. *Personal data removed by Feefo
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Response from Skipton International:
Thank you for your feedback.
Skipton International's Operations Director has investigated your concerns and has confirmed that the statement for the closing bond and an account opening statement for the new bond were posted on 15 December. A duplicate of each was also posted on 5 January following your call. I can only apologise for the delays in you receiving these which appears to have been down to delays with Christmas postage (as experienced by some other customers).
Skipton International is currently investing in a new Banking platform which will facilitate an online savings interface, targeted for roll out commencing late 2017, which if of interest should avoid postal delays in the future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton International's Operations Director has investigated your concerns and has confirmed that the statement for the closing bond and an account opening statement for the new bond were posted on 15 December. A duplicate of each was also posted on 5 January following your call. I can only apologise for the delays in you receiving these which appears to have been down to delays with Christmas postage (as experienced by some other customers).
Skipton International is currently investing in a new Banking platform which will facilitate an online savings interface, targeted for roll out commencing late 2017, which if of interest should avoid postal delays in the future.
Kind regards
Jim Coupe
Managing Director
Jan 9 2017 - 08:22
Savings
Customer Service Review:
Prompt acknowledgement of application and quick response to my email providing additional information on the source of funds
Product Review:
Competitive interest rate
Jan 8 2017 - 20:42
Mortgage
Customer Service Review:
Very impressed with the speedy way in which a quite complicated mortgage was dealt with and agreed within a week.
Product Review:
I would have given the product 5 stars, except the Base rate tracker is a fixed three year tracker, and then interest reverts to variable rate. I would have liked to have been able to take a lifetime tracker.
Jan 8 2017 - 11:21
Mortgage
Customer Service Review:
very efficient throughout and straightforward application process
Product Review:
Good
Jan 6 2017 - 10:07
Savings
Customer Service Review:
I have been pleased with the service over several years, and the new head office makes personal visits much more pleasurable.
Product Review:
Your products are generally more competitive than the large retail banks.
Jan 4 2017 - 16:56
Savings
Customer Service Review:
Easy to open an account by post, however since I received an e mail saying my account had been opened i have not received any paperwork showing my investment or account numbers etc!!
Product Review:
Best interest rate on offer at the moment
Response from Skipton International:
Thank you for your feedback.
I can confirm that your account opening information was despatched at the beginning of December. One of my colleagues, Alaina, will call you to confirm status.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I can confirm that your account opening information was despatched at the beginning of December. One of my colleagues, Alaina, will call you to confirm status.
Kind regards
Jim Coupe
Managing Director
Jan 4 2017 - 16:06
Savings
Customer Service Review:
My wife and I deposited a large amount of our savings with Skipton at a very low rate for a one-year fixed bond. Just 3 days later the bank issued a bond for the same period with a much enhanced rate of interest but we are prevented from using it as only new funds will be put into the higher rate bond. We felt seriously let down by the bank, who could have advised us to wait a few days to see if anything better might be around the corner. We felt that the customer service was poor in this regard.
Product Review:
Interest rates are very low at this time and this bond is just average.
Response from Skipton International:
Thank you for your feedback.
I am sorry that you feel let down. The bond offered to you was considered a market leading interest rate by Moneyfacts. I can assure you that the Loyalty Bond was only proposed and approved the day before we posted details. Therefore, at the time of opening your bond, we did not have the Loyalty Bond available.
However, given the very close proximity of your additional account opening and as a gesture of goodwill I would like to offer you the opportunity of converting your new Bond into a Loyalty Bond. I will ask one of my colleagues (Alaina) to contact you to discuss.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am sorry that you feel let down. The bond offered to you was considered a market leading interest rate by Moneyfacts. I can assure you that the Loyalty Bond was only proposed and approved the day before we posted details. Therefore, at the time of opening your bond, we did not have the Loyalty Bond available.
However, given the very close proximity of your additional account opening and as a gesture of goodwill I would like to offer you the opportunity of converting your new Bond into a Loyalty Bond. I will ask one of my colleagues (Alaina) to contact you to discuss.
Kind regards
Jim Coupe
Managing Director
Jan 4 2017 - 13:30
Savings
Customer Service Review:
Staff always helpful and everything made as easy as possible.
Product Review:
Agree with your observations on rates you offer, and this is why we invest with Skipton. Appreciate your offering special loyalty interest rates to existing clients.
Jan 4 2017 - 12:38
Savings
Customer Service Review:
personnel disponible, on n'est pas passé de service en service avant de pouvoir parler à quelqu'un
Product Review:
bons taux d'intérêt comparés aux autres banques
Jan 4 2017 - 12:13
Mortgage
Customer Service Review:
The service could not be faulted. Communication was excellent, and my questions were always answered... 'thank you.'
Product Review:
The product seems 'good' and competitive in this very difficult/confusing market!
Jan 4 2017 - 11:47
Savings
Customer Service Review:
Visiting on one matter, was advised of a better interest rate available, ain't moved. Easy, quick, helpful.
Product Review:
Low rates, but they all are.
Jan 4 2017 - 11:02
Savings
Customer Service Review:
Excellent relationship with Manager and always helpful
Product Review:
Interest rates good or slightly better than most
Jan 4 2017 - 10:30
Savings
Customer Service Review:
Pleasant and efficient. Direct phone number, no waiting for minutes on end to get through.
Product Review:
Good