Customer Reviews for Skipton International
Our overall score: 4.6/5
Product Review:
Interest rate reasonable in current environment
Feb 8 2019 - 10:41
Savings
Customer Service Review:
The telephone banking service is effective and professional... BUT, I have one enduring annoyance with Skipton ... regardless of numerous "promises" there is still no on-line banking. Skipton is the only bank I use which does not provide that service (I use 12 banks worldwide).
Product Review:
Competitive product in an archaic system (telephone banking rather than on-line banking).
Response from Skipton International:
Thank you for your feedback.Skipton has been developing an online service for some time and we are in the latter stages of testing. This is the single largest investment Skipton International has ever made and it has taken longer than hoped as you point out, although I would confirm we have never promised a particular launch date. Skipton will not launch the online service until we are entirely satisfied with its robustness, security and functionality. We hope to start rolling out the service in the coming weeks. If you would like to be included in our customer test group please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.Skipton has been developing an online service for some time and we are in the latter stages of testing. This is the single largest investment Skipton International has ever made and it has taken longer than hoped as you point out, although I would confirm we have never promised a particular launch date. Skipton will not launch the online service until we are entirely satisfied with its robustness, security and functionality. We hope to start rolling out the service in the coming weeks. If you would like to be included in our customer test group please let me know.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good rates and good choice of products
Feb 8 2019 - 07:11
Savings
Customer Service Review:
An efficient and timely service in rolling over a maturing FRB into a new FRB.My instructions were executed as requested and a new account certificate issued by airmail without delay.
Product Review:
An acceptable annual interest rate on a two year FRB.
Feb 8 2019 - 06:11
Savings
Customer Service Review:
Prompt and good service; I will continue to use them.
Product Review:
Still waiting for Internet, if this is OK then will give them 5 stars.
Feb 8 2019 - 02:27
Savings
Customer Service Review:
I live in Australia now and my contact is over the telephone, usually answered promptly and efficiently in Guernsey.No call center in Bangkok or whatever,no language problems ! Queries and problems dealt with satisfactorily.
Product Review:
no comment, perhaps a little more flexibility on interest payment dates and term.
Feb 7 2019 - 20:04
Savings
Customer Service Review:
Sent through notice of expiry of fixed term deposit, but I would have liked it a month before. 2 weeks is a bit late
Product Review:
Interest rate not as competitive as FNB, and would have liked option to surrender early with a penalty
Feb 7 2019 - 19:11
Savings
Customer Service Review:
Always very helpful and courteous when talking to them on the phone.
Statements for my accounts always sent out promptly.
I have recommended Skipton to my friends.
Product Review:
Excellent
Feb 7 2019 - 18:45
Savings
Customer Service Review:
very uncomplicated and helpful service.
Product Review:
Good
Feb 7 2019 - 16:17
Savings
Customer Service Review:
I have nothing but praise for their helpfulness and friendliness over the phone and by mail when I set up my savings accounts. My contact since has been limited but met the same high standards
Product Review:
This is a good product with reasonable interest rates during an era of little or no interest.
My only criticism, and that is too strong a word, is that we still seem to be waiting for an internet system promised for late 2017
My only criticism, and that is too strong a word, is that we still seem to be waiting for an internet system promised for late 2017
Feb 7 2019 - 16:17
Savings
Customer Service Review:
Very pleased with the response of all I have been in contact with.
Professional and pleasant to do business with.
Product Review:
Bond deals have been better.
Interest rate are now so low.
Interest rate are now so low.
Feb 7 2019 - 14:53
Savings
Customer Service Review:
Simple explanations, a person always available to answer my questions, the ability to have a number of accounts all with you. If you had the ability to perform online transactions it would be better.
Product Review:
Lowish interest rates but no less than other competitors in general.
Feb 7 2019 - 12:44
Savings
Customer Service Review:
Always easy to get through to. Efficient and personable.
Product Review:
Excellent
Product Review:
The best product I could find at the time.
Feb 7 2019 - 11:59
Savings
Customer Service Review:
Kept in touch and continually updating on progress
Product Review:
Rates are good. No competition in Isle of Man
Feb 7 2019 - 11:41
Savings
Customer Service Review:
Chased an error on introduction of new client which was solved in good time.
Feb 7 2019 - 11:40
Savings
Customer Service Review:
Efficient service. Instructions carried out promptly.
Product Review:
Good range of savings accounts, suited my needs exactly.
Feb 7 2019 - 11:39
Savings
Customer Service Review:
Always great to speak to someone on the phone and they are professional and know their product.
Product Review:
We have had an account paying 0.4 percent and it would have been nice to receive information when there are better rates on offer.