Customer Reviews for Skipton International | Page 4
Product Review:
Jul 10 2022 - 21:11
Mortgage
Customer Service Review:
Everyone we spoke to was really nice but the process of mortgage and remortgage is painful. When we took the mortgage out a few years ago, and more recently the remortgage no-one tells you when you haven’t done what you need to do. If you are not familiar with the process you will absolutely miss steps along the way and no one tells you! And don’t get me started on the secure customer portal. I’d never logged in before and didn’t have a login. Yet they thought it was a good idea to send my password to the portal that I couldn’t log in to. It’s just really unnecessarily frustrating!
Product Review:
Jul 8 2022 - 11:53
Mortgage
Customer Service Review:
release the money as soon as possible
Product Review:
Product Review:
With had the best possible service, kindness, reassurance and realism all the way through.
Product Review:
Jun 24 2022 - 14:58
Mortgage
Customer Service Review:
The whole process has been smooth and quite easy to navigate through. The online portal for the convenyancer is excellent. Easy to transfer and share documents. I am pleased with the service so far!!
Product Review:
Given the prevailing economic circumstances, I thought the rate could be better.
Jun 24 2022 - 07:30
Mortgage
Customer Service Review:
I approached them for a mortgage & with my circumstances, Nathan in Guernsey office & Lisa Bourgaize were very helpful & nothing was too much for them to guide me through the process.
You have 2 great staff members there!!
Product Review:
Jun 24 2022 - 03:32
Mortgage
Customer Service Review:
Paul Hyde was the person dealing with my mortage. We had never gone through this process on which I was really anxious about. He is an exellent professional, nothing seemed to be a bother, he always responded my emails promply looking back, he made the whole process so smooth. We always felt welcomed and his level of expertice put us at easy.
We are really gratefull and there are not enough words to Thank enough for the opportunity given to make our dream come true.
Product Review:
This was a learning journey for us, We had no idea how this things worked. All I can say is that we are gratefull that you were able to make our deeam come true.
Jun 19 2022 - 07:12
Savings
Customer Service Review:
Immediate and helpful telephone service
Jun 18 2022 - 12:25
Mortgage
Customer Service Review:
We were impressed by the level of customer service from the outset and this continued throughout the process as we worked to obtain a remortgage - this is important when you are living abroad as you have to everything remotely.
Product Review:
Given our circumstances and with the prospect of interest rates rising, we wanted to find a good fixed rate deal with opportunity to make optional over-payments. Skipton offered this and was available to us in Saudi Arabia - some lenders take a different view on Saudi which is surprising as at the end of the day it is the financial background of the borrower that matters not so much where they currently live.
Jun 17 2022 - 11:44
Mortgage
Customer Service Review:
Nathan Machan’s customer service has been exceptional. Nothing has been too much trouble.
Product Review:
The Next Generation Mortagage has allowed me to help my daughter without having to gift her the deposit and in turn allowed her to buy her first property
Jun 9 2022 - 23:54
Savings
Customer Service Review:
Excellent service. Only qualification is that I couldn't do everything I wanted to do online. But staff were extremely responsive and helpful.
Product Review:
Competitive interest rate.
Jun 8 2022 - 10:39
Savings
Customer Service Review:
Asked for an account to be opened and was actionec quickly and clearly
Product Review:
Interest rate fair and clear
Jun 7 2022 - 15:47
Savings
Customer Service Review:
They dealt with my query very quickly but we are disappointed to have to ask for our account to be closed and a new one opened simply to obtain the increased interset raet on exactly the same type of account.
Product Review:
Jun 7 2022 - 10:06
Mortgage
Customer Service Review:
As a Senior Mortgage Underwriter for Skipton, Tom Pattimore has exceeded our expectations throughout the complete mortgaging process. With immense professionalism, Tom has steered us through the application process, promptly assessed our finances, helped us to assess their surveyor's report, suggested payment options, and lifted our spirits several times when house purchases fell through due to no fault of our own during lockdown. Throughout, he has been patient, persistent, approachable and an immense support. Tom has been dedicated and instrumental in helping us purchase an amazing family home.
Product Review:
Jun 6 2022 - 22:29
Savings
Customer Service Review:
Customer service contact very very helpful.....I took the time to rate Skipton int. would be nice now if fee for.com would just go away....
Product Review:
Interest rate increased with in 1. Day of my cooling off period ,thought I may have been offered the new rate,
Jun 6 2022 - 18:40
Savings
Customer Service Review:
Prompt and very helpful service. Thank you. Couldn't be better.
Product Review:
the product was good for us
Jun 6 2022 - 12:00
Savings
Customer Service Review:
5 stars for your agents performance to my queries. Although not happy with savings accounts on 0% interest on amounts less than £10,000.
Product Review:
First class products and competitive interest rates