Customer Reviews for Skipton International

Phone calls always answered promptly. Very polite. I can’t fault the service.

Very good rates and the account was very easy to open. The whole process seemed very quick and efficient.

my husband felt the person we saw was not very informative, and could have done better

The staff get the 2 stars for being professional and attentive. Skipton gets a zero because despite having placed £30.000 in a fund I still have no WRITTEN notification that the money is now in the correct fund only that the previous fund is closed ( see history) making your customers to wait so long for a bond certificate to be issued is ridiculous and doesn’t make customers wit smaller amounts valued. Plus having sold my house I wished to put money from it with you immediately and was told I couldn’t because I didn’t have utility bills showing my new address , therefore I lost interest .

Very easy to deal with. Although I did not have the need to speak to someone for my recent transaction, it has been greatly appreciated to be able to speak to someone so easily.

Personal and speedy service. All my questions answered well and promptly.

Well informed and efficient staff. Quick response time.

Great friendly service at the telephone. Staff are extremely helpful and very proactive making sure the customer gets the best product/rate available.

Easy to renew existing fixed deposit

Service was very good and I would use again and recommend

When I required statements for the past 4 years for the Tax authorities, they were very helpful.

Two negatives, clearly outweighed by some very big positives: 1) When my first "savings bond" was maturing, I was mailed an alert about three weeks beforehand, with information about reinvestment options. The second time it was a shorter notice -- about a week or 10 days, if I remember correctly. This time (the third or fourth) I received no mailed or emailed notification at all, and it was left completely up to me to contact SI. 2) It's now been (what?) three years or so that the promised "SI Online" capability has been said to be imminent, with a long list of missed "deadlines." This is obviously a *very* low priority for the bank. Meanwhile, routine (i.e., unlinked to a specific request) mail reporting of balance and interest crediting information is spotty, seemingly not tied to either the calendar year or the UK tax year. On the positive side, 3) Phone and email service is usually friendly, effective, and efficient. 4) Outweighing everything else, I'm just so grateful that SI has chosen to persevere with serving US-resident account holders post FATCA, unlike the great majority of sterling area financial institutions. It's very good that law-abiding, full tax-paying customers are not rejected out of hand, just because they are subject to US tax jurisdiction.

good telephone banking service