Customer Reviews for Skipton International
Our overall score: 4.6/5
May 3 2018 - 10:44
Savings
Customer Service Review:
In view of my circumstances they were very patient and kind as well as their usual professionalism
Product Review:
Best rate for the product required at this time
May 3 2018 - 08:40
Savings
Customer Service Review:
Prompt telephone response with courteous and helpful staff.
May 3 2018 - 06:53
Mortgage
Customer Service Review:
It was a very disappointing service were your lawyers caused a delay in completion by not doing their work properly, and caused me additional expenses travelling from Dubai.
Product Review:
It was a very disappointing service were your lawyers caused a delay in completion by not doing their work properly, and caused me additional expenses travelling from Dubai.
Response from Skipton International:
Thank you for feedback, which I have had investigated, including by our lawyers Conveyancing Direct (CD).
I am sorry that you had a poor experience in reaching completion and can provide the following background.
CD were instructed on 8/2/18 and the same day emailed your lawyers requesting documentation and confirmations. I have had sight of this email and can confirm it was very clear. CD use a workflow system that tracks communications automatically, so providing a record of delays. Despite CD chasing numerous times your lawyers were late in responding, sometimes providing partial or out of date information and requested CD contact the seller's solicitors directly. The record of communications is two pages in length and shows your lawyer finally fully completing the information on 6/4/18 and the mortgage completed on 9/4/18.
CD did not cause delays, but rather their rapid turn around time was a positive to reach completion.
Kind regards
Jim Coupe
Managing Director
Thank you for feedback, which I have had investigated, including by our lawyers Conveyancing Direct (CD).
I am sorry that you had a poor experience in reaching completion and can provide the following background.
CD were instructed on 8/2/18 and the same day emailed your lawyers requesting documentation and confirmations. I have had sight of this email and can confirm it was very clear. CD use a workflow system that tracks communications automatically, so providing a record of delays. Despite CD chasing numerous times your lawyers were late in responding, sometimes providing partial or out of date information and requested CD contact the seller's solicitors directly. The record of communications is two pages in length and shows your lawyer finally fully completing the information on 6/4/18 and the mortgage completed on 9/4/18.
CD did not cause delays, but rather their rapid turn around time was a positive to reach completion.
Kind regards
Jim Coupe
Managing Director
Product Review:
generally ppor interest considering the duration of the bond but little else available on the market at present
May 2 2018 - 16:20
Savings
Customer Service Review:
My only contact with Skipton has been via the phone. I have found the ladies who answer are friendly, almost perky and totally relaxed. Quite as joy to speak to them as well as sounding very professional.
Product Review:
The low interest rates attached tho this savings product.
May 2 2018 - 14:37
Savings
Customer Service Review:
Whenever I have contacted Skipton they have always been very friendly and helpful, unlike another off shore bank I used to deal with. I would highly recommend Skipton.
May 2 2018 - 12:11
Savings
Customer Service Review:
Strongly recommend, staff very friendly and professional.
Product Review:
Excellent
May 2 2018 - 11:58
Savings
Customer Service Review:
Helpful and informative. I was able to do everything I wanted over the phone, including when I changed my mind and rang them back.
May 2 2018 - 10:53
Savings
Customer Service Review:
Application and account opening turned around and completed within 72 hours - just not what you expect in this day and age !
Product Review:
Good
May 2 2018 - 10:48
Mortgage
Customer Service Review:
Their fees were lower compared to other lenders for a similar product with similar interest rates, making them much better value for money.
The approval process was straightforward, and I was kept regularly and accurately updated at all stages.
Product Review:
Obviously, a cheaper or longer-term discounted interest rate would be even better.
Product Review:
service ok on telephone call
May 2 2018 - 09:59
Savings
Customer Service Review:
Could have let me know about future accounts better, before I opened the one I have.
Product Review:
Be better with online access
Product Review:
Reasonable rate under current circumstances
May 2 2018 - 07:33
Savings
Customer Service Review:
Answered all my questions without problems and where very helpful
Product Review:
Average..................
Product Review:
The return over three years is too low
May 2 2018 - 02:58
Savings
Customer Service Review:
Excellent service as always and great that I could open additional accounts over the phone.
Product Review:
Good
May 2 2018 - 02:07
Savings
Customer Service Review:
Responded quickly. Confirmed, by email, that they had received my monies
May 2 2018 - 00:42
Savings
Customer Service Review:
I am living in Thailand and receive statemants regularly with no problems.
Product Review:
I receive letters (statements) regularly here in Thailand.
May 1 2018 - 23:18
Savings
Customer Service Review:
Skipton are always very approachable, make helpful suggestions and this helps me choose the right products.
They were also very helpful with my name change when I got married last year.
This all applies whether by phone or in branch.
Product Review:
The product is what I need. A slightly higher interest rate would be nice, hence not 5 stars.