Customer Reviews for Skipton International
Our overall score: 4.6/5
Product Review:
Have 2 different products which are OK for our needs.
Nov 12 2019 - 14:10
Mortgage
Customer Service Review:
Not well organised which is frustrating when each postal send costs between $30 and $60. This is my second experience with this company and both experiences have been similar.
Product Review:
Best product on the market for my needs by a significant margin
Response from Skipton International:
Thank you for your feedback, which I have had investigated.I am sorry you were required to send in information multiple times. It would appear that the mortgage broker used did not include all the information to a satisfactorily standard required to underwrite your application. Skipton is very clear on requirements and unfortunately it took two requests to finally receive the whole information. If the application had been satisfactorily packaged in the first place by your broker it would have avoided the costs you mentioned and also delays for both yourself and Skipton. If you require a further mortgage in the future I would recommend contacting Skipton directly on +44 (0) 1481 730730 and talk to one of our mortgage professionals. Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated.I am sorry you were required to send in information multiple times. It would appear that the mortgage broker used did not include all the information to a satisfactorily standard required to underwrite your application. Skipton is very clear on requirements and unfortunately it took two requests to finally receive the whole information. If the application had been satisfactorily packaged in the first place by your broker it would have avoided the costs you mentioned and also delays for both yourself and Skipton. If you require a further mortgage in the future I would recommend contacting Skipton directly on +44 (0) 1481 730730 and talk to one of our mortgage professionals. Kind regards Jim Coupe Managing Director
Nov 9 2019 - 08:47
Mortgage
Customer Service Review:
They were brilliant, especially Chantal and Paul in your Jersey office. The process was seamless.
Product Review:
Good rates and the process was smooth
Nov 8 2019 - 10:25
Savings
Customer Service Review:
Very pleased with the understanding shown by your staff, allowing my fixed bond to be repaid, even though it had rolled on. We can now repay the mortgage to our house prior to my wife's imminent operation. Thanks.
Product Review:
Reasonable rate of interest compared to alternatives available to Isle of Man residents
Product Review:
Excellent
Nov 8 2019 - 03:38
Savings
Customer Service Review:
Very quick email response and ability to send forms by scanned email
Product Review:
Good rates, from time to time, on Fixed Deposits
Nov 7 2019 - 21:05
Savings
Customer Service Review:
The service was quite good and prompt
Product Review:
Because it was prompt and straight to the point Good service
Response from Skipton International:
Thank you for your feedback.Given you considered Skipton's service was quite good and prompt, please let me know what else we should have done to enable you to score our service above 2 stars. Kind regards Jim Coupe Managing Director
Thank you for your feedback.Given you considered Skipton's service was quite good and prompt, please let me know what else we should have done to enable you to score our service above 2 stars. Kind regards Jim Coupe Managing Director
Product Review:
Good interest rates. Better than competitors
Nov 7 2019 - 19:00
Mortgage
Customer Service Review:
Excellent service, felt with all queries straight away
Product Review:
Great
Nov 7 2019 - 18:58
Mortgage
Customer Service Review:
Really great helpful service from Paul Hyde, made everything easy and clear from quote to completion .
Product Review:
Was the best quote we had
Nov 7 2019 - 16:12
Savings
Customer Service Review:
They are prompt to respond and helpful on the telephone.
Product Review:
I' m disappointed that the interest rates are not consistent. They drop on some accounts and then a better rate is offered on a new account within weeks causing lots of closing and opening of accounts and some lost weeks of interest earnings.
Nov 7 2019 - 15:32
Savings
Customer Service Review:
Excellent customer service at the Channel Islands branch. It's great to be able to contact people who are so helpful and know what they are talking about!
Product Review:
Good result for us, a little disappointed with valuation, but we can now massively improve our home.
Nov 7 2019 - 11:58
Savings
Customer Service Review:
Easy application, quick response to emails. Everything completed in the timescale stated. Could not fault service and would use again.
Product Review:
Good product with a good rate
Nov 7 2019 - 11:35
Savings
Customer Service Review:
Staff replying to my telephone calls are able to answer my problems quickly and efficiently
Product Review:
Average
Nov 7 2019 - 11:16
Mortgage
Customer Service Review:
From initial contact throughout they were approachable, knowledgeable and helpful
Product Review:
Excellent
Nov 7 2019 - 11:06
Mortgage
Customer Service Review:
Our only point of contact was Lorraine McLean who was helpful, courteous, and efficient. She looked at our finances, was honest and did exactly what she said she would do.
Product Review:
The mortgage is exactly what we were told it would be.
Product Review:
The interest rates on offer are very low due to external pressures