Customer Reviews for Skipton International
Our overall score: 4.6/5
Jun 1 2017 - 09:28
Savings
Customer Service Review:
Pleasant young mem dealing with my requirements on the telephone and everything delt with quicklyand efficiently.
Product Review:
Excellent
Jun 1 2017 - 09:26
Savings
Customer Service Review:
Very prompt and helpful responses to queries. Waiting eagerly for online access.
Product Review:
Slightly better rates offered
Jun 1 2017 - 09:26
Savings
Customer Service Review:
Very prompt and helpful responses to queries. Waiting eagerly for online access.
Product Review:
Slightly better rates offered
Jun 1 2017 - 09:24
Savings
Customer Service Review:
Quick efficient customer service, Becky Lee, Banking Administrator was particularly helpful.
Product Review:
Poor interest rate at the moment. However that is probably not the fault of Skipton.
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Becky, she will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Becky, she will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Jun 1 2017 - 09:24
Savings
Customer Service Review:
Quick efficient customer service, Becky Lee, Banking Administrator was particularly helpful.
Product Review:
Poor interest rate at the moment. However that is probably not the fault of Skipton.
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Becky, she will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Becky, she will be pleased to receive your comments.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good rate at the times we live in
Product Review:
Good rate at the times we live in
Jun 1 2017 - 09:19
Savings
Customer Service Review:
Excellent service by phone and email.
Product Review:
Great terms and competitive interest rates
Jun 1 2017 - 09:19
Savings
Customer Service Review:
Excellent service by phone and email.
Product Review:
Great terms and competitive interest rates
Jun 1 2017 - 09:06
Mortgage
Customer Service Review:
Lorraine at Skipton in Jersey, helped us sort out our mortgage, it was such a smooth process and the service I received was outstanding. Highly recomended.
Product Review:
All was sorted so quickly, great rates and fixed term options.
Response from Skipton International:
Thank you for your feedback. I have forwarded it to Lorraine who will be pleased to receive your comments.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback. I have forwarded it to Lorraine who will be pleased to receive your comments.
Kind regards
Jim Coupe Managing Director
Jun 1 2017 - 09:06
Mortgage
Customer Service Review:
Lorraine at Skipton in Jersey, helped us sort out our mortgage, it was such a smooth process and the service I received was outstanding. Highly recomended.
Product Review:
All was sorted so quickly, great rates and fixed term options.
Response from Skipton International:
Thank you for your feedback. I have forwarded it to Lorraine who will be pleased to receive your comments.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback. I have forwarded it to Lorraine who will be pleased to receive your comments.
Kind regards
Jim Coupe Managing Director
Jun 1 2017 - 09:02
Savings
Customer Service Review:
Efficient, quick, polite, helpful, good response to a query I had
Jun 1 2017 - 09:02
Savings
Customer Service Review:
Efficient, quick, polite, helpful, good response to a query I had
May 30 2017 - 17:05
Mortgage
Customer Service Review:
Flexible and generally helpful approach. Appreciated their efforts in getting the funding in place in time for me.
Product Review:
Reasonably priced product and for the right (or required!) amount.
May 30 2017 - 17:05
Mortgage
Customer Service Review:
Flexible and generally helpful approach. Appreciated their efforts in getting the funding in place in time for me.
Product Review:
Reasonably priced product and for the right (or required!) amount.
May 27 2017 - 04:50
Mortgage
Customer Service Review:
My experience with Skipton was fine but the solicitor you appointed (Conveyancing Direct) was not professional. They failed to do title search and made me dig out old files to look up the title no. for them - this is my first time having worked with various other conveyancers. Also their turnaround was always VERY slow. Procedures were cumbersome and asked for A LOT of info which I have already provided to Skipton on day one in the application form.
Product Review:
Skipton quoted me an interest rate before BoE dropped rates and during the course of the application rates were dropped. Although I asked through my broker for a reduction in interest rate given the BoE rate adjustment, I do not think Skipton had entertained. The offered package was not as good as other lenders would have provided to me but I did not have the time to start all over again because the application and conveyancing process was cumbersome.
Response from Skipton International:
Thank you for your feedback.
I have had your comments investigated and Conveyancing Direct confirmed that your prior bank would not provide a redemption statement based on the address provided in your application, hence the request for clarification of title number. In the circumstances there was no alternative but to refer back to you.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
I have had your comments investigated and Conveyancing Direct confirmed that your prior bank would not provide a redemption statement based on the address provided in your application, hence the request for clarification of title number. In the circumstances there was no alternative but to refer back to you.
Kind regards
Jim Coupe Managing Director
May 27 2017 - 04:50
Mortgage
Customer Service Review:
My experience with Skipton was fine but the solicitor you appointed (Conveyancing Direct) was not professional. They failed to do title search and made me dig out old files to look up the title no. for them - this is my first time having worked with various other conveyancers. Also their turnaround was always VERY slow. Procedures were cumbersome and asked for A LOT of info which I have already provided to Skipton on day one in the application form.
Product Review:
Skipton quoted me an interest rate before BoE dropped rates and during the course of the application rates were dropped. Although I asked through my broker for a reduction in interest rate given the BoE rate adjustment, I do not think Skipton had entertained. The offered package was not as good as other lenders would have provided to me but I did not have the time to start all over again because the application and conveyancing process was cumbersome.
Response from Skipton International:
Thank you for your feedback.
I have had your comments investigated and Conveyancing Direct confirmed that your prior bank would not provide a redemption statement based on the address provided in your application, hence the request for clarification of title number. In the circumstances there was no alternative but to refer back to you.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
I have had your comments investigated and Conveyancing Direct confirmed that your prior bank would not provide a redemption statement based on the address provided in your application, hence the request for clarification of title number. In the circumstances there was no alternative but to refer back to you.
Kind regards
Jim Coupe Managing Director
May 17 2017 - 11:34
Savings
Customer Service Review:
Telephone calls were dealt with politely and by people who were very efficient. Deposits are acknowledged by post promptly and my only reservation is that my account is not accessible online. I understand that this service will be available later in the year and will be welcome.
Product Review:
Account was set up easily and efficiently and I was able to change to a better product easily by phone.
May 17 2017 - 11:34
Savings
Customer Service Review:
Telephone calls were dealt with politely and by people who were very efficient. Deposits are acknowledged by post promptly and my only reservation is that my account is not accessible online. I understand that this service will be available later in the year and will be welcome.
Product Review:
Account was set up easily and efficiently and I was able to change to a better product easily by phone.
May 13 2017 - 12:00
Savings
Customer Service Review:
Very good service over the telephone. Staff were extremely friendly and helpful.
Product Review:
Good