Customer Reviews for Skipton International | Page 4
Our overall score: 4.6/5
Nov 9 2020 - 07:14
Savings
Customer Service Review:
I was seen efficiently and quickly and my new account was opened without delay.
Product Review:
Easy to understand - interest rates could be higher
Nov 3 2020 - 20:42
Savings
Customer Service Review:
yes I hope to use Skipton in the future. well satisfied with the service received
Product Review:
we felt it was a good product for this difficult time for investments
Nov 2 2020 - 14:36
Savings
Customer Service Review:
Very pleased with the rapid response to all our communications and applications. Julia was especially helpful with our first application
Product Review:
Having suffered from National Savings decision to virtually abolish interest rates on the account held with them, we were delighted to find a range of products which, in current circumstances, carry reasonable rates of interest and we hope that the rates remain for as long as possible.
Nov 2 2020 - 11:54
Savings
Customer Service Review:
Consistently good service. A pleasure doing business with them.
Product Review:
Still giving better rate than others
Nov 2 2020 - 11:15
Savings
Customer Service Review:
Customer friendly people but banking jargon confusing to retired customer. Online options too complicated to consider.
Product Review:
Just about the best rate on the market although we all would like it to be higher.
Nov 2 2020 - 10:42
Mortgage
Customer Service Review:
Extended mortgage offer by 1 month due to impact of COVID-19 on property purchases. This was welcome but not overgenerous. However, Skipton's own legal advice was contrary to what Skipton was telling us. Skipton advised us that the mortgage offer would end 31st October 2020; Skipton's own lawyers advised it was January 2021. This caused considerable confusion and concern amongst all parties as we were close to the end of October at the time.
Product Review:
We were offered a reasonable rate of 3.99%.
Nov 2 2020 - 10:35
Savings
Customer Service Review:
Telephone service has been polite and efficient.
Your interest rates are reasonably good pro-rata to the alternatives.
Nov 2 2020 - 09:55
Savings
Customer Service Review:
The actual service was good but the problem we have is with Skipton itself
Product Review:
I went in as saw we were getting dreadful interest rates on our accounts and skipton had same account terms with higher interest. This has happened several times before and it leaves a bad taste in our mouth. We have put the monies on notice where necessary and in due course will be removing further monies. We can’t be doing with this customer attitude
Nov 2 2020 - 09:50
Savings
Customer Service Review:
Polite, knowledgeable and helpful service.
Very impressed.
Oct 14 2020 - 06:44
Savings
Customer Service Review:
Very Good Product , informative in providing useful options to make adjustments,
Product Review:
Provides the expectations I require and the feedback necessary to keep informed.
Oct 10 2020 - 13:12
Savings
Customer Service Review:
Depositing a further amount into our savings account was simple and received a swift reply that they had received the money.
Product Review:
Excellent
Oct 9 2020 - 14:20
Savings
Customer Service Review:
Impressed with the ease of the process of taking out a new account and the speed at which it was completed
Product Review:
Competitive rates and terms, but lots of options to choose from for everyone.
Oct 9 2020 - 08:23
Savings
Customer Service Review:
Handled the situation quickly and very pleasantly
Product Review:
Excellent
Oct 8 2020 - 09:47
Savings
Customer Service Review:
Phone answered quickly with a friendly response, online service is very useful.
Also some of the best interest rates available
Product Review:
Best rates around, but can't be 5 stars when rates are generally so low. Savers are having a hard time.
Oct 8 2020 - 06:55
Savings
Customer Service Review:
They are helpful by explaining well and filling in forms for us, not just expecting us to do it all ourselves. Grateful for one to one face service
Product Review:
Good
Oct 7 2020 - 03:32
Savings
Customer Service Review:
Although these are challenging times (with respect to interest rates), Skipton BS does not forget its existing customers’ loyalty. As such, they always strive to offer a little more (%); it may not be much in real terms but, nevertheless, their gesture is appreciated.......
Product Review:
The bank is secure and the term is fine but, I’d be happier with a rate in the range of 4 -5%; although I appreciate that this is not possible in todays climate......
After a decade of low interest rates, I feel that the prudent are, one again, being sacrificed for the benefit of the feckless......
After a decade of low interest rates, I feel that the prudent are, one again, being sacrificed for the benefit of the feckless......
Oct 7 2020 - 02:49
Savings
Customer Service Review:
Overall quite happy, pretty efficient and a tadge better interest than elsewhere.
Product Review:
Better interest rate than most at this time.
Oct 6 2020 - 21:01
Mortgage
Customer Service Review:
Very helpful, and explained everything clearly and helped out bit I didn't fully get. And very quick and easy.
Product Review:
Because we managed to go through the prossess easily thanks to the service, without any major problems, and explained the details simply and took time to go through everything