Customer Reviews for Skipton International
Our overall score: 4.6/5
Jan 2 2019 - 12:30
Savings
Customer Service Review:
Very efficient account take-on experience
Product Review:
Good
Jan 2 2019 - 12:15
Savings
Customer Service Review:
Good market rates for expat bonds but recently tightened.
Product Review:
Good
Jan 2 2019 - 12:05
Mortgage
Customer Service Review:
Easy decision to rate Skipton five stars - quick, efficient, communicated effectively and ultimately delivered an outcome that made the difference between getting our property on time or not. Excellent.
Jan 2 2019 - 11:46
Savings
Customer Service Review:
I have always received the most helpful and courteous experiences when talking or writing to anyone at Skipton.
Product Review:
Can't do better than this unless you want to risk losing your money.
Jan 2 2019 - 11:32
Savings
Customer Service Review:
Overall good Throughout but they were a little difficult with proof of address
Product Review:
Good
Jan 2 2019 - 11:20
Savings
Customer Service Review:
They have always been friendly, helpful and efficient. I hope when they go online their site will reflect these qualities
Jan 2 2019 - 11:20
Savings
Customer Service Review:
They have excellent products and very good communication.
Product Review:
Very good interest and good communication
Jan 2 2019 - 11:13
Savings
Customer Service Review:
very easy to organise the new deposit account and excellent immediate phone advice
Product Review:
Excellent
Jan 2 2019 - 11:03
Savings
Customer Service Review:
They did what was expected of them without any hitches.
Product Review:
Because it's the highest interest rate I have been able to find for the type of account
Jan 2 2019 - 11:01
Savings
Customer Service Review:
Always helpful and ready to deal with any problems that may arise. Would strongly recommend them to everyone
Jan 2 2019 - 11:00
Mortgage
Customer Service Review:
Lucy was very helpful and efficient and continued to push my application through as quickly as possible due to the tight deadline.
Product Review:
Excellent
Jan 2 2019 - 10:54
Savings
Customer Service Review:
Very happy with the service I received when opening a new account.The lady was friendly and helpful with the filling in of forms. The whole process was quick and easy.
Jan 2 2019 - 10:52
Savings
Customer Service Review:
Never had any problems with all my dealings with them
Product Review:
I would have hoped there would be higher interest rates offered by you but otherwise good
Jan 2 2019 - 10:51
Savings
Customer Service Review:
The individuals I have spoken to were very helpful and the product is exactly what I was looking for - BUT YOU MUST SPEED UP THE PROCESS OF GOING ONLINE FOR ACCESS TO THE ACCOUNTS
Product Review:
It is exactly what I wanted.
Response from Skipton International:
Thank you for your feedback.I am sorry that the online development is taking longer than we had hoped. We are giving the system several intensive layers of testing from usability, performance and security perspectives. We are well into these tests and hope to be able to start to roll out the service in the near future. I will forward your details to the team planning the roll out so that you are invited in a an early phase.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.I am sorry that the online development is taking longer than we had hoped. We are giving the system several intensive layers of testing from usability, performance and security perspectives. We are well into these tests and hope to be able to start to roll out the service in the near future. I will forward your details to the team planning the roll out so that you are invited in a an early phase.
Kind regards
Jim Coupe
Managing Director
Jan 2 2019 - 10:46
Savings
Customer Service Review:
Exceptional service and dedicated staff offering great service internet banking would be an asset even though the personal attention on the phone is second to none
Product Review:
Easy to speak with staff like the old fashioned way of banking courteous and efficent
Jan 2 2019 - 10:45
Savings
Customer Service Review:
I found the whole process from the initial discussions to the form filling, communications & account opening an easy process.
Shirley was very hopeful & kept me appraised at all points.
Thank you Shirley
Product Review:
Simply the best interest rates available for such schemes on the island - as I understand it.
Dec 19 2018 - 15:09
Savings
Customer Service Review:
I found the staff very helpful, courteous and understanding.
Product Review:
Very competitive rates (relative to competition on market).
Product Review:
Excellent service very helpful staff
Dec 18 2018 - 22:15
Savings
Customer Service Review:
The service was prompt and very professional.
Product Review:
Excellent
Dec 18 2018 - 10:36
Savings
Customer Service Review:
General admin was quick and efficient.
Product Review:
As above, interest rates OK in a difficult climate.
Jersey residents would benefit from the local mortgage office verifying original documents when dealing with KYC for new clients.
Jersey residents would benefit from the local mortgage office verifying original documents when dealing with KYC for new clients.