Customer Reviews for Skipton International | Page 11
Our overall score: 4.6/5
Product Review:
Excellent
Nov 8 2019 - 03:38
Savings
Customer Service Review:
Very quick email response and ability to send forms by scanned email
Product Review:
Good rates, from time to time, on Fixed Deposits
Nov 7 2019 - 21:05
Savings
Customer Service Review:
The service was quite good and prompt
Product Review:
Because it was prompt and straight to the point Good service
Response from Skipton International:
Thank you for your feedback.Given you considered Skipton's service was quite good and prompt, please let me know what else we should have done to enable you to score our service above 2 stars. Kind regards Jim Coupe Managing Director
Thank you for your feedback.Given you considered Skipton's service was quite good and prompt, please let me know what else we should have done to enable you to score our service above 2 stars. Kind regards Jim Coupe Managing Director
Product Review:
Good interest rates. Better than competitors
Nov 7 2019 - 19:00
Mortgage
Customer Service Review:
Excellent service, felt with all queries straight away
Product Review:
Great
Nov 7 2019 - 18:58
Mortgage
Customer Service Review:
Really great helpful service from Paul Hyde, made everything easy and clear from quote to completion .
Product Review:
Was the best quote we had
Nov 7 2019 - 16:12
Savings
Customer Service Review:
They are prompt to respond and helpful on the telephone.
Product Review:
I' m disappointed that the interest rates are not consistent. They drop on some accounts and then a better rate is offered on a new account within weeks causing lots of closing and opening of accounts and some lost weeks of interest earnings.
Nov 7 2019 - 15:32
Savings
Customer Service Review:
Excellent customer service at the Channel Islands branch. It's great to be able to contact people who are so helpful and know what they are talking about!
Product Review:
Good result for us, a little disappointed with valuation, but we can now massively improve our home.
Nov 7 2019 - 11:58
Savings
Customer Service Review:
Easy application, quick response to emails. Everything completed in the timescale stated. Could not fault service and would use again.
Product Review:
Good product with a good rate
Nov 7 2019 - 11:35
Savings
Customer Service Review:
Staff replying to my telephone calls are able to answer my problems quickly and efficiently
Product Review:
Average
Nov 7 2019 - 11:16
Mortgage
Customer Service Review:
From initial contact throughout they were approachable, knowledgeable and helpful
Product Review:
Excellent
Nov 7 2019 - 11:06
Mortgage
Customer Service Review:
Our only point of contact was Lorraine McLean who was helpful, courteous, and efficient. She looked at our finances, was honest and did exactly what she said she would do.
Product Review:
The mortgage is exactly what we were told it would be.
Product Review:
The interest rates on offer are very low due to external pressures
Nov 7 2019 - 10:42
Savings
Customer Service Review:
Really helpful office staff. The receptionist took the time to read my letter when I hand delivered my instructions to see if there was anyone who could deal with it immediately. There was and they made sensible suggestions.
Product Review:
I appreciate that Skipton has to react to changing market conditions in setting terms and rates. It is just a pain to have to have to close an existing account and open a new one. It is a labour intensive procedure both for your staff and customers.
Nov 7 2019 - 10:17
Savings
Customer Service Review:
No "pass the parcel"! call answered very quickly by a REAL person, no queues, no music, once upon a time most businesses were like this, alas no more.
Product Review:
quite good rate of interest
Nov 7 2019 - 09:31
Savings
Customer Service Review:
Skipton 's are always keep us informed of deadlines and new products in a good and timely manner.
Nov 7 2019 - 09:20
Savings
Customer Service Review:
This is an amazingly amateurish survey : Its first request was : Please review your recent experience with Skipton International. What "recent experience"? Although I am a customer of Skipton's, I have not had a "recent experience" - so what are you talking about??? And are you talking about how the staff :- (a) respond to customers? (b) demonstrate their product knowledge? or, perhaps, how the company advertises its product range? WHAT !!
What primary school pupil thought up this survey ?
Product Review:
Which of my Skipton products are you talking about ?
Nov 7 2019 - 09:10
Savings
Customer Service Review:
Easy to telephone and directly speak to someone instead of going thru an automatic exchange and the officer was very helpful.
Product Review:
Although interest rate is low, it is still one of the best on the market