Customer Reviews for Skipton International | Page 11
Our overall score: 4.6/5
Aug 5 2019 - 15:35
Savings
Customer Service Review:
Staff is always very professional and they accommodated a special request I made.
Product Review:
Best interest rates for fixed-rate offshore sterling funds.
Aug 5 2019 - 13:51
Savings
Customer Service Review:
EFFECTIVE in what they do but in the digital age being paper based is not EFFICIENT.
They deed to develop an on- line offering for their offshore deposit business.
Product Review:
Good but not market leading interest rates.
Aug 5 2019 - 12:28
Mortgage
Customer Service Review:
They were responsive to my queries and kept me informed.
Aug 5 2019 - 11:38
Savings
Customer Service Review:
My dealing with Skipton have almost exclusively been with Shirley Gardner, who has always been most helpful and dealt with all my questions and requests in a timely and professional manner
Aug 5 2019 - 11:16
Savings
Customer Service Review:
Phone calls always answered promptly. Very polite. I can’t fault the service.
Product Review:
Excellent
Aug 5 2019 - 11:07
Savings
Customer Service Review:
The response to my website query was fast and personal. Skipton staff called me direct overseas and solved my problem right away. Additional friendly advice also improved the interest rate on my account.
Aug 5 2019 - 11:01
Savings
Customer Service Review:
Jo is excellent.
However, you need to get online banking started it's been nearly three years since you first promised it.
Aug 5 2019 - 10:46
Savings
Customer Service Review:
Very good rates and the account was very easy to open. The whole process seemed very quick and efficient.
Product Review:
Just what we required from a savings account and everything was so straight forward.
Aug 5 2019 - 10:02
Savings
Customer Service Review:
The customer advisers are all extremely pleasant, helpful and patient, and always seem to be happy!
Aug 5 2019 - 10:01
Savings
Customer Service Review:
my husband felt the person we saw was not very informative, and could have done better
Product Review:
Good
Aug 5 2019 - 09:57
Savings
Customer Service Review:
The staff get the 2 stars for being professional and attentive. Skipton gets a zero because despite having placed £30.000 in a fund I still have no WRITTEN notification that the money is now in the correct fund only that the previous fund is closed ( see history) making your customers to wait so long for a bond certificate to be issued is ridiculous and doesn’t make customers wit smaller amounts valued.
Plus having sold my house I wished to put money from it with you immediately and was told I couldn’t because I didn’t have utility bills showing my new address , therefore I lost interest .
Product Review:
Provided the best rate of interest I could get on a year.
Response from Skipton International:
Thank you for your feedback, which I have had investigated.I am pleased to hear the Skipton team have provided good service. A letter was mailed confirming that your new fixed rate savings account had been opened. This letter confirmed that a 14 day 'cooling off' period applied during which the account may be closed or additional deposits forwarded. The letter also confirmed that once the cooling period ends a Certificate will be issued detailing the deposit. This process provides flexibility for customers when opening fixed rate accounts.As a bank Skipton has a regulatory duty to ensure it has up to date customer documentation before accepting deposits. Whilst this may be frustrating for you Skipton must at all times ensure compliance with all legal and regulatory requirements.Kind regardsJim CoupeManaging Director
Thank you for your feedback, which I have had investigated.I am pleased to hear the Skipton team have provided good service. A letter was mailed confirming that your new fixed rate savings account had been opened. This letter confirmed that a 14 day 'cooling off' period applied during which the account may be closed or additional deposits forwarded. The letter also confirmed that once the cooling period ends a Certificate will be issued detailing the deposit. This process provides flexibility for customers when opening fixed rate accounts.As a bank Skipton has a regulatory duty to ensure it has up to date customer documentation before accepting deposits. Whilst this may be frustrating for you Skipton must at all times ensure compliance with all legal and regulatory requirements.Kind regardsJim CoupeManaging Director
Aug 5 2019 - 09:45
Savings
Customer Service Review:
Very easy to deal with. Although I did not have the need to speak to someone for my recent transaction, it has been greatly appreciated to be able to speak to someone so easily.
Product Review:
Used to have competitive interest rates but not so much now.
Aug 5 2019 - 09:44
Mortgage
Customer Service Review:
Personal and speedy service. All my questions answered well and promptly.
Product Review:
Good
Aug 5 2019 - 09:41
Savings
Customer Service Review:
Well informed and efficient staff. Quick response time.
Product Review:
One of the better rates of interest.
Aug 5 2019 - 09:40
Savings
Customer Service Review:
Great friendly service at the telephone. Staff are extremely helpful and very proactive making sure the customer gets the best product/rate available.
Product Review:
Excellent
Aug 3 2019 - 13:42
Savings
Customer Service Review:
Easy to renew existing fixed deposit
Product Review:
Good interest rate by the standards of today
Jul 11 2019 - 12:20
Savings
Customer Service Review:
We have found them efficient and prompt, they have very good telephone manner and written information is clear and easy to understand Only down turn seems to be the absence of 3 year bonds this year but not surprising in view of current political situation
Jul 10 2019 - 04:26
Savings
Customer Service Review:
Very pleasant, businesslike and prompt.