Customer Reviews for Skipton International | Page 11

Simple amd straightforward process to roll over deposit.

Courteous and professional service. Quick to understand my question and provide answers.

Answered the phone quickly and addressed the question I had. In fact they did more as they were able to get me set up with on-line banking

They was very helpful and friendly. Our family was very happy. Lucy did a great job explaining everything to us. We recommend to friends

In these difficult times my call was answered promptly and efficiently- good knowledge of products and my requests met without delay

My latest transactions were done by post, I had the required form at home so no direct contact by phone or in person. As usual everything went smoothly, I would recommend Skipton to others deciding where to invest their money as their rates are competitive.

When I had sent in a complaint it was dealt with promptly and to my satisfaction.

Friendly and informative, and followed through

Staff gave conflicting advice as to whether the minimum transfer allowed was 250 or 1000. I asked whether I could send a small amount to test that the funds would reach their correct destination as I feel it is too high a risk sending 250 or 1000 pounds. I was told I would receive a call back on the issue but this did not take place. Other UK banks and societies have implemented 'Confirmation of Payee' systems under directive from the Bank of England to avoid misapplication of funds and fraud. Staff could not confirm whether this is under consideration at Skipton. See: https://www.wearepay.uk/confirmation-of-payee-service-launches-in-uk-to-help-reduce-fraud-and-misdirected-payments/

Helpful advice.

Changing accounts between Skipton products by telephone was a simple and pleasant experience

Polite, listened to my enquiries and explained simply my possible courses of action. Also suggested a nice to make one of my accounts accessible for future action (3 months notice)

I had prompt friendly service and was able to move an investments to a new account without any problem. I would recommend Skipton to my friends.

What's impressive is the speed of response, the intelligence of the response, and the fact that I have dealt with the same competent person for some years and she remembers me and my accounts. Also, you are less bureaucratic and opaque in your procedures.