Customer Reviews for Skipton International
Our overall score: 4.6/5
May 5 2017 - 08:21
Savings
Customer Service Review:
Phone answered within a few rings, by a real person! What a joy! No horrible automated messages as so often encountered.
My enquiries have been dealt with efficiently, politely and in a friendly manner. AND by people who speak properly and clearly...no mumbling.
Dealings by email have been excellent too.
The website is great. Really easy to read and understand exactly what is being offered.
Keep it up Skipton!
Product Review:
Best rates available that we could find on the market from a well known company. Both the bond and easy access were good. Only shame is that the Easy Access rate drops from .75percent to .10 percent if it goes below 10k. Otherwise it would be perfect!
May 5 2017 - 08:13
Savings
Customer Service Review:
Good response from team and follow-up, albeit disappointing that in these days all cannot be done and reviewed via the Internet as with all my other international accounts - I am often in time-zones where calling during "office hours" of the UK is not convenient..
Product Review:
Product was as advertised
Response from Skipton International:
Thank you for your feedback.
At Skipton we share your disappointment in that we cannot currently offer online access. That is why we are currently about half way through a project to replace our banking system with an alternative that will support secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain earlier access please let me know.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
At Skipton we share your disappointment in that we cannot currently offer online access. That is why we are currently about half way through a project to replace our banking system with an alternative that will support secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain earlier access please let me know.
Kind regards
Jim Coupe Managing Director
May 5 2017 - 03:09
Savings
Customer Service Review:
Excellent Service and products. Others simply do no compare.
Product Review:
Competitive products, other simply do not compare.
May 5 2017 - 00:47
Savings
Customer Service Review:
Very helpfull and easy to manage. I may open more accounts with them or put more money into my existing account. Reason not 5 stars is that it's not a clearing bank
Product Review:
Would be 5 but not a clearing bank.
May 5 2017 - 00:27
Savings
Customer Service Review:
Speaking to a real personal representative is rare today, Skipton still provide this connection. Better than average saving rates.
Product Review:
Communication as to product performance , maturity reminders ok.
May 5 2017 - 00:19
Savings
Customer Service Review:
Helpful and as an existing customer transaction could be completed over the phone. This is ideal for me as letters can take several weeks to reach me.
Product Review:
Good rate on one yea bond.
May 4 2017 - 22:14
Savings
Customer Service Review:
The staff have been excellent in dealing with my queries.
However, the systems which they have do not allow on-line monitoring of the account. I understand the security issues which are most likely behind this, but it still a customer inconvenience
Product Review:
Any bank at the moment rates no beter than average with the poor eturn on savings.
Response from Skipton International:
Thank you for your feedback.
Skipton's present banking system does not effectively support online monitoring of accounts. That is why we are currently about half way through a major development to replace our banking system with a new alternative that will facilitate secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
Skipton's present banking system does not effectively support online monitoring of accounts. That is why we are currently about half way through a major development to replace our banking system with a new alternative that will facilitate secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe Managing Director
May 4 2017 - 21:51
Savings
Customer Service Review:
Very helpful customer service representatives. Good communication in pre- account opening questions.
Product Review:
Good offshore savings rate in the light of typical current rates.
May 4 2017 - 21:35
Savings
Customer Service Review:
They are always quick to attend to you when calling into their offices. Request is checked there & then in case anymore information required. All transactions completed within the week including confirmation received through postal system.
Product Review:
Good interest rate for instant access especially in these low rate times.
May 4 2017 - 21:35
Savings
Customer Service Review:
Responsive when called. Account was opened in a timely fashion.
Product Review:
Nothing to say yet. But this survey makes me answer with text and put in at least a set number of characters which is very annoying!
May 4 2017 - 21:33
Savings
Customer Service Review:
Can't fault them at all, very efficient and highly recommend...
Product Review:
Expat mortgage that is exactly that...
May 4 2017 - 20:04
Savings
Customer Service Review:
When I initially phoned, the lady was friendly, informative and very helpful, emailing me info without delay. On sending the application I found the service quick, friendly, efficient.
Product Review:
Naturally we would like a slightly better rate of interest...........
May 4 2017 - 18:38
Mortgage
Customer Service Review:
Great communication through the process
Product Review:
Good 3yr product and rate
May 4 2017 - 18:26
Savings
Customer Service Review:
On line banking with access to accounts and private messaging makes life a lot easier. Otherwise service was good.
Product Review:
Not your fault but interest rates a horrible.
Response from Skipton International:
Thank you for your feedback.
Skipton agrees that online banking would make life easier for our customers. We are currently about half way through a development to entirely replace our Banking System to facilitate online access. We hope to roll this out from the end of the year.
If you would be interested in becoming a member of our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
Skipton agrees that online banking would make life easier for our customers. We are currently about half way through a development to entirely replace our Banking System to facilitate online access. We hope to roll this out from the end of the year.
If you would be interested in becoming a member of our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe Managing Director
Product Review:
Efficient, quick, simple procedures
May 4 2017 - 17:37
Savings
Customer Service Review:
Account opening procees fine, but I had not noticed before applying, but there is no internet banking - This is the 21st century - all banks should have online banking!!
Product Review:
Good interest rate (but could be better!!!)
Response from Skipton International:
Thank you for your feedback.
You make a fair point on an issue that we are engaged on rectifying. Our current banking system does not effectively support online access. Therefore, we are currently about half way through a major project to replace our entire banking system with an alternative that supports secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
You make a fair point on an issue that we are engaged on rectifying. Our current banking system does not effectively support online access. Therefore, we are currently about half way through a major project to replace our entire banking system with an alternative that supports secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe Managing Director
Product Review:
Better than average return on the bonds
May 4 2017 - 17:00
Savings
Customer Service Review:
The team was very responsive and came up with helpful solutions to ensure that I could transfer my money for the investment in the easiest way possible.
Product Review:
I've invested in a one year bond which has a reasonable interest rate, so I'm fairly satisfied with that.