Customer Reviews for Skipton International
Our overall score: 4.6/5
Jun 11 2018 - 05:37
Savings
Customer Service Review:
Didn't keep me waiting when I phoned, on every occasion. Friendly and polite over the phone. Good feedback with paperwork
Jun 11 2018 - 05:27
Savings
Customer Service Review:
Really personal - I like the fact you can talk to someone at the end of the phone line. This was important for us as we are based in NZ and felt better about talking about finances with a real person versus online or chat.
Product Review:
Best on the market at the moment from my own research
Jun 8 2018 - 08:37
Mortgage
Customer Service Review:
We recently applied for a mortgage with Skipton and I was lucky enough to deal with Lorraine McLean from the jersey branch from the beginning.
She was amazing, professional, organised, prompt, efficient and approachable.
She personally made the whole process effortlessly easy. Having dealt with banks for years when everything seems so complex she made the whole experience easy
Jun 8 2018 - 07:42
Mortgage
Customer Service Review:
We remortgaged with Skipton recently and the whole process from start to finish was straight forward. There was always someone on hand to deal with any questions or queries and we would recommend them to anyone considering a mortgage or remortgage.
Product Review:
A much better rate than any other lender and on very simple and understandable terms.
Jun 8 2018 - 04:58
Mortgage
Customer Service Review:
Quite efficient in what they had to do. I thought on the technology side it felt secure too
Product Review:
I liked the service and will be glad to receive the same service again
Jun 8 2018 - 04:29
Savings
Customer Service Review:
My telephone call was, as usual, answered quite promptly. The person I dealt with was polite and efficient, and provided clear information. Above all, she and Skipton were able to carry out the services I wanted (in this case, opening a new fixed deposit account and transferring funds into it) promptly, simply and without fuss or unnecessary bureacracy.
Product Review:
Market leading interest rates (as Skipton consistently offer), and a product that was easy to open and place funds in.
Jun 8 2018 - 03:21
Mortgage
Customer Service Review:
Really easy process and helpful staff
Product Review:
Excellent
Jun 7 2018 - 13:55
Savings
Customer Service Review:
Helpful, efficient and friendly service.
Product Review:
One of the fixed term options was just what we wanted.
Jun 7 2018 - 11:21
Savings
Customer Service Review:
would have given a higher rating if changes to rates are not so frequent
Product Review:
market leader with saving rates and great choice of saving products
Jun 6 2018 - 14:45
Savings
Customer Service Review:
The service was very good.
In particular, I appreciated the prompt answer to my telephone call.
Product Review:
Both your bonds and deposits give a rate of interest which barely keeps up with inflation.
Jun 6 2018 - 08:40
Savings
Customer Service Review:
Without online facilities they have to be first class in their customer interface. They are and make you "know" you are important to them - beats a computer any day
Product Review:
See previous comment on service
Jun 5 2018 - 20:03
Savings
Customer Service Review:
Very good service, polite and knowledgeable, and understanding my requirements
Product Review:
Good interest rates and on a time basis I can manage
Jun 5 2018 - 14:53
Savings
Customer Service Review:
You are one of the few organisations which have knowledgeable staff answer the telephone directly and account transactions and statements are dealt with efficiently and quickly
Jun 5 2018 - 07:45
Savings
Customer Service Review:
Invested in a yearly fixed rate bond and Skipton have some of the most competitive rates. Service is courteous and professional. Staff are limited and sometimes cant get through, but they try to return calls. Yes Id use them again, I have for the last three years.
Product Review:
Competitive, but not a great return.
Jun 5 2018 - 07:36
Savings
Customer Service Review:
I found the staff at Skipton friendly and easy to deal with compared to the red tape and complicated procedures that a lot of the big banks have.
Product Review:
I found Skipton International online on moneyfacts.co.uk and they were providing the best fixed rates when compared to other banks. As I was primarily interested in getting the best return for my money, they were my first choice.
Jun 5 2018 - 05:57
Savings
Customer Service Review:
Not told that the product terminated 4 weeks in advance of the original agreement and a new 1 year contract had already been arranged. Not told what interest had been generated until a letter was received in the post several weeks later.
Informed 12 and 6 months ago that system would be online 'shortly' but still no signs of it!
Unhappy with customer relations!
Jun 5 2018 - 02:39
Savings
Customer Service Review:
Sorry. This comes too long after the event and I can’t even remember what the issue was about. It’s good news that I didn’t remember it!
Jun 5 2018 - 02:02
Savings
Customer Service Review:
Quick and efficient. Proper but not ridiculously onerous security checking.
Also proper disclosure about a new and more advantageous product.
One matter that Skipton International can correct is stop shelving existing accounts so as to attract new customers without compensating existing customers. At least inform existing customers when their accounts are being superseded I s a more correct and proper business practice.
Product Review:
An online facility with login would be helpful even if it was a "viewing only" service.
Product Review:
Average
Jun 4 2018 - 21:50
Savings
Customer Service Review:
During the years that I have dealt with Skipton, first of all the Staff have always been so helpful in explain details of the product that you are wanting information on whether it be a bond or other type of account .Secondly in my experience your Bonds and Deposit account Rates are usually higher than other banks in the Channel Islands. I am very happy all round to have my Hard earned Savings in safe hands.
S.G Speight