Customer Reviews for Skipton International
Our overall score: 4.6/5
Aug 8 2019 - 16:53
Savings
Customer Service Review:
I informed Skipton about my pending change of address and phone number in advance.
I was shocked to learn that mail concerning my accounts was sent to Saudi Arabia in July, 2019.
I left Saudi Arabia on 30 April, 2019.
Response from Skipton International:
Thank you for your feedback.I am sorry that your address change was not actioned in a timely manner. This is down to a mistake and I can only apologise for the distress caused. I can assure you the address change has now been completed and the team have put in place checks to prevent a recurrence.Again, please accept my apologies for this error and I hope that in the future the service we provide you will be nothing short of excellent.Kind regardsJim CoupeManaging Director
Thank you for your feedback.I am sorry that your address change was not actioned in a timely manner. This is down to a mistake and I can only apologise for the distress caused. I can assure you the address change has now been completed and the team have put in place checks to prevent a recurrence.Again, please accept my apologies for this error and I hope that in the future the service we provide you will be nothing short of excellent.Kind regardsJim CoupeManaging Director
Aug 7 2019 - 07:17
Mortgage
Customer Service Review:
Takes long time for approval even though with steady job and high income.
Product Review:
Interest rate not too competitive.
Aug 7 2019 - 05:27
Savings
Customer Service Review:
The young woman who answered my telephone call was able to check my details and solve my issue with the minimum quickly and efficiently.
Product Review:
It was better than i hoped for in the present market.
Aug 6 2019 - 12:37
Savings
Customer Service Review:
I recently had cause to seek help with setting up my online banking with them and had my problems resolved very quickly and efficiently. A pleasure to deal with, will definitely continue to use their products and have no hesitation in recommending them to others.
Product Review:
Great there is now an online service and like that there is a variety of savings products.
Aug 6 2019 - 11:08
Savings
Customer Service Review:
Extremely helpful member of staff with a pleasant friendly manner. Easy to deal with and a realistic amount of the necessary security to go through.
Product Review:
Reasonable rates with the flexibility required by my circumstances
Aug 6 2019 - 07:38
Savings
Customer Service Review:
Telephone banking answers promptly. Staff are always pleasant to deal with and, importantly, know what they are talking about. And they are flexible and accommodating on what they can do via telephone banking.
Product Review:
Good
Aug 5 2019 - 15:35
Savings
Customer Service Review:
Staff is always very professional and they accommodated a special request I made.
Product Review:
Best interest rates for fixed-rate offshore sterling funds.
Aug 5 2019 - 13:51
Savings
Customer Service Review:
EFFECTIVE in what they do but in the digital age being paper based is not EFFICIENT.
They deed to develop an on- line offering for their offshore deposit business.
Product Review:
Good but not market leading interest rates.
Aug 5 2019 - 12:28
Mortgage
Customer Service Review:
They were responsive to my queries and kept me informed.
Aug 5 2019 - 11:38
Savings
Customer Service Review:
My dealing with Skipton have almost exclusively been with Shirley Gardner, who has always been most helpful and dealt with all my questions and requests in a timely and professional manner
Aug 5 2019 - 11:16
Savings
Customer Service Review:
Phone calls always answered promptly. Very polite. I can’t fault the service.
Product Review:
Excellent
Aug 5 2019 - 11:07
Savings
Customer Service Review:
The response to my website query was fast and personal. Skipton staff called me direct overseas and solved my problem right away. Additional friendly advice also improved the interest rate on my account.
Aug 5 2019 - 11:01
Savings
Customer Service Review:
Jo is excellent.
However, you need to get online banking started it's been nearly three years since you first promised it.
Aug 5 2019 - 10:46
Savings
Customer Service Review:
Very good rates and the account was very easy to open. The whole process seemed very quick and efficient.
Product Review:
Just what we required from a savings account and everything was so straight forward.
Aug 5 2019 - 10:02
Savings
Customer Service Review:
The customer advisers are all extremely pleasant, helpful and patient, and always seem to be happy!
Aug 5 2019 - 10:01
Savings
Customer Service Review:
my husband felt the person we saw was not very informative, and could have done better
Product Review:
Good
Aug 5 2019 - 09:57
Savings
Customer Service Review:
The staff get the 2 stars for being professional and attentive. Skipton gets a zero because despite having placed £30.000 in a fund I still have no WRITTEN notification that the money is now in the correct fund only that the previous fund is closed ( see history) making your customers to wait so long for a bond certificate to be issued is ridiculous and doesn’t make customers wit smaller amounts valued.
Plus having sold my house I wished to put money from it with you immediately and was told I couldn’t because I didn’t have utility bills showing my new address , therefore I lost interest .
Product Review:
Provided the best rate of interest I could get on a year.
Response from Skipton International:
Thank you for your feedback, which I have had investigated.I am pleased to hear the Skipton team have provided good service. A letter was mailed confirming that your new fixed rate savings account had been opened. This letter confirmed that a 14 day 'cooling off' period applied during which the account may be closed or additional deposits forwarded. The letter also confirmed that once the cooling period ends a Certificate will be issued detailing the deposit. This process provides flexibility for customers when opening fixed rate accounts.As a bank Skipton has a regulatory duty to ensure it has up to date customer documentation before accepting deposits. Whilst this may be frustrating for you Skipton must at all times ensure compliance with all legal and regulatory requirements.Kind regardsJim CoupeManaging Director
Thank you for your feedback, which I have had investigated.I am pleased to hear the Skipton team have provided good service. A letter was mailed confirming that your new fixed rate savings account had been opened. This letter confirmed that a 14 day 'cooling off' period applied during which the account may be closed or additional deposits forwarded. The letter also confirmed that once the cooling period ends a Certificate will be issued detailing the deposit. This process provides flexibility for customers when opening fixed rate accounts.As a bank Skipton has a regulatory duty to ensure it has up to date customer documentation before accepting deposits. Whilst this may be frustrating for you Skipton must at all times ensure compliance with all legal and regulatory requirements.Kind regardsJim CoupeManaging Director
Aug 5 2019 - 09:45
Savings
Customer Service Review:
Very easy to deal with. Although I did not have the need to speak to someone for my recent transaction, it has been greatly appreciated to be able to speak to someone so easily.
Product Review:
Used to have competitive interest rates but not so much now.
Aug 5 2019 - 09:44
Mortgage
Customer Service Review:
Personal and speedy service. All my questions answered well and promptly.
Product Review:
Good