Customer Reviews for Skipton International | Page 1
Our overall score: 4.6/5
Mar 10 2021 - 15:24
Mortgage
Customer Service Review:
business terms such as interest rate and deposit amount required changed in the process, causing lost of trust.
Product Review:
the interest rate offered is not particular competitive, 5 years fixed rate is is too long, early redemption with penalty is unattractive and inflexible as a product. Not recommending this to others.
Mar 9 2021 - 06:43
Mortgage
Customer Service Review:
I thought that Skipton was professional and I found conveyancing people very helpful and professional. It did seem to take a while to process the mortgage but i am sure its because of covid setbacks
Product Review:
I do wish that they had an app or online access to my account so I could monitor and plan my payments or status of the borrowed amount. Skipton seemed expensive but I think this had more to do with the type of mortgage that i had to undertake.
Mar 8 2021 - 11:19
Savings
Customer Service Review:
Slick and efficient! Highly recommended!
May thanks,
Peter Powell
Product Review:
Reasonable interest under the present circumstances.
Mar 8 2021 - 10:16
Savings
Customer Service Review:
Very helpful and attentive when I needed to telephone them recently. I will certainly use their services again.
Mar 8 2021 - 07:22
Savings
Customer Service Review:
Yes we would invest with them again .
Mar 8 2021 - 06:59
Savings
Customer Service Review:
Very friendly, helpful, can-do, non-bureaucratic service. The transaction was also completed very speedily. Would certainly recommend the bank.
Mar 8 2021 - 00:52
Mortgage
Customer Service Review:
I would recommend their service to others as they are very helpful and prompt in answering your enquiries
Product Review:
Excellent
Mar 3 2021 - 14:30
Savings
Customer Service Review:
Friendly and efficient, honest and trusted.
Mar 1 2021 - 10:15
Mortgage
Customer Service Review:
good communication throughout and a timely resolution to our application
Mar 1 2021 - 10:01
Savings
Customer Service Review:
Did not send the right forms and the person I subsequently spoke to had obviously goty out of bed on the wrong side
Product Review:
poor interest rate although better than most
Mar 1 2021 - 09:43
Mortgage
Customer Service Review:
good communication, prompt assessment, solutions orientated mortgage provider who will offer alternatives where a straight solution may not fit.
Product Review:
competitive rate, extended tenor offered and reasonable fees charged, a recipe for success!
Feb 11 2021 - 17:57
Savings
Customer Service Review:
Available on the telephone and helpful
Product Review:
Best you can do in these difficult times
Feb 10 2021 - 17:14
Savings
Customer Service Review:
My previous dealings with Skipton Guernsey have been acceptable. However the latest transfer into my Skipton account has been abysmal. - LOCKDOWN????
Due to my transfer to Skipton from Barclays on 15/01/22 not being complete, I contacted Barclays, and on 25/01/21 the shortfall was transferred by Barclays to Skipton who to date have not officially confirmed this transaction. Almost daily between 24/01/21 an 05/02/21 after checking with Skipton who always wrongly confirmed not being in receipt of the transaction I was obliged to contact Barclays by telephone who continued to inform me the transfer had taken place. This was never confirmed by Skipton until a telephone call 05/02/21, approx 1 1/2 hours after confirming no receipt.
Product Review:
Skiptons’ bank fund transfer system obliged me to unnecessarily waste copious time and effort of Barclays and myself. Hopefully the delay will not effect the actual duration of the transfer? SEE PREVIOUS PAGE.
Response from Skipton International:
Thank you for your feedback which I have had investigated. Firstly please accept my apologies for the error in identifying the payment, which was caused by an issue between Skipton and our clearing bank which unfortunately resulted in the payment being credited to the account late. However, the payment has been back dated to give good value on 29 January, the date the payment reached Skipton, so no loss of interest will result. Kind regards Jim Coupe Managing Director
Thank you for your feedback which I have had investigated. Firstly please accept my apologies for the error in identifying the payment, which was caused by an issue between Skipton and our clearing bank which unfortunately resulted in the payment being credited to the account late. However, the payment has been back dated to give good value on 29 January, the date the payment reached Skipton, so no loss of interest will result. Kind regards Jim Coupe Managing Director
Product Review:
clear and precise mortgage
Feb 5 2021 - 12:54
Mortgage
Customer Service Review:
Clear and articulate about the options, fees and penalties up front and the service during the process was so good I was the one holding up proceedings in not responding!!
Product Review:
Mortgage rates very competitive in the market and the application process was very straight forward with support from the local team when required.
Feb 5 2021 - 12:22
Mortgage
Customer Service Review:
It was a very very slow start to the process, taking many weeks when it should have been days. I appreciate that COVID presents challenges but I am having to manage a 200 strong team of people amid COVID and we have not seen a drop off in our service to our clients, so I find this (administrative) delay surprising. Once the mortgage was approved, things went nice and quickly
Product Review:
It seems to be a competitive deal and was administered quickly once the payments were available
Feb 5 2021 - 12:18
Mortgage
Customer Service Review:
Very competitive product prices tips the balance for this and the staff are friendly. From a pure customer experience perspective, the process to apply for this mortgage is highly manual, actually by postal application which took me by surprise. Very little was online. In terms of enquiries to the mortgage team, we received several different communications from different addresses. There is, as far as I can see, also no online banking facility to look at the current balance etc so this is also a big surprise. I am sure this will all improve in the future. The competitive nature of this mortgage made it the right choice for us.
Jan 15 2021 - 11:47
Mortgage
Customer Service Review:
Skipton offered a 5 star service. Quick, efficient and very clear. We totally recommend Skipton!
Product Review:
Excellent