Customer Reviews for Skipton International
Our overall score: 4.6/5
Product Review:
Excellent
Oct 3 2017 - 11:51
Mortgage
Customer Service Review:
Everything was made easy and simple for myself. Nothing was too much trouble when I had a question to ask.
Product Review:
Brilliant, I could not fault it
Sep 25 2017 - 15:59
Savings
Customer Service Review:
They are straight forward to deal with.
Product Review:
Interest rates are low. Currently can access only via phone or mail. Looking forward to internet banking.
Sep 16 2017 - 12:22
Savings
Customer Service Review:
Very satisfied with the Customer services.
We have and will recommend Skipton.
Product Review:
Bond rates a little low .Higher special rates for trusted customers would be welcomed.
Sep 15 2017 - 17:39
Savings
Customer Service Review:
When I call Skipton International to discuss my accounts and any issues I may have there is never any putting on hold or menu to go through - they deal with you on a one to one basis and have excellent knowledge about their products, your account and can deal with problems immediately if they occur.
Sep 13 2017 - 23:26
Mortgage
Customer Service Review:
They were very efficient and approachable. They explained the whole process to us in easy to understand manner and made it a very seamless process from start to finish.
Product Review:
The mortgage offered us better flexibility than other providers we had spoken to.
Sep 9 2017 - 10:31
Savings
Customer Service Review:
Professional, efficient, prompt service and competative savings rates.
Product Review:
Competative rate and terms over investment period
Sep 8 2017 - 09:06
Savings
Customer Service Review:
Knew the product well and directed me clearly into my new purchase
Product Review:
There are better rates around but I'm happy with the security of the bank
Sep 8 2017 - 08:44
Savings
Customer Service Review:
The staff I spoke to on the telephone answered my questions promptly and clearly without having to refer me to other departments.
Product Review:
The interest rates offered for my particular product remain competitive.
Sep 6 2017 - 21:28
Savings
Customer Service Review:
All my questions were dealt with efficiently. I hope the service will continue to be good.
Product Review:
I will wait and see before I make further comments
Sep 6 2017 - 16:05
Mortgage
Customer Service Review:
Very accomodating and always will to assist where help was needed
Sep 6 2017 - 16:00
Savings
Customer Service Review:
They are always extremely helpful, and explain anything we need to know.
Product Review:
Always helpful and happy to explain anything.
Aug 2 2017 - 19:05
Savings
Customer Service Review:
They handled my account very well without any problems all made easy.
Product Review:
as well as can be in current environment
Aug 2 2017 - 10:41
Savings
Customer Service Review:
The service and good response was very good and my contact person was very helpful. Full marks tom Christine A.
The only minus is the way to monies from one bank into Skipton, which is misleading in as much it has to go through hsbc which is a pain, Skipton should be able to receive the monies direct which would make it easier for all customers.
Product Review:
Under the present world economics it seems a fair deal.
Response from Skipton International:
Thank you for your feedback.
Christine will be pleased to hear she provided such good service.
Unfortunately, Skipton is not a clearing bank and as such we cannot receive transfers directly, so use HSBC as our clearing bank. We make the HSBC account details available in our communications and on our website, asking customers to use their Skipton account number as the payment reference when making a transfer so that the monies are quickly allocated to their account.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Christine will be pleased to hear she provided such good service.
Unfortunately, Skipton is not a clearing bank and as such we cannot receive transfers directly, so use HSBC as our clearing bank. We make the HSBC account details available in our communications and on our website, asking customers to use their Skipton account number as the payment reference when making a transfer so that the monies are quickly allocated to their account.
Kind regards
Jim Coupe
Managing Director
Aug 2 2017 - 08:08
Savings
Customer Service Review:
no issue experienced. things happened as they should.
Product Review:
good rate, but can be better
Aug 1 2017 - 17:54
Savings
Customer Service Review:
I did have a query with my new deposit which was dealt with quickly and accurately by the lady I spoke to.
Product Review:
I had a fixed deposit which was maturing and because of rates offered and excellent ervice received previously I opened another fixed account.
Aug 1 2017 - 14:56
Savings
Customer Service Review:
Very professional, efficient service.
Product Review:
The best available but obviously the Interest Rates are very poor for savers.
Product Review:
Would like skipton to improve their interest rates
Aug 1 2017 - 11:55
Mortgage
Customer Service Review:
It was my first property purchase and Lorraine was extremely helpful and explained everything to me. I would definitely recommend her and skipton to anyone looking for mortgage advice.
Response from Skipton International:
Thank you for your feedback.
I will forward your feedback to Lorraine, as I am sure she will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I will forward your feedback to Lorraine, as I am sure she will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director