Customer Reviews for Skipton International
Our overall score: 4.6/5
Aug 6 2020 - 15:56
Mortgage
Customer Service Review:
Very personal service, professional, diligent and pragmatic to find me the right solution.
Product Review:
Good
Aug 4 2020 - 17:30
Savings
Customer Service Review:
Answered my query quickly and clearly. Followed through on requests arising accurately and swiftly.
Product Review:
Competitive in current market. Range of products meets my needs.
Aug 4 2020 - 12:04
Savings
Customer Service Review:
Efficient, cheerful staff, would be happy to recommend Skipton.
Product Review:
Excellent
Aug 4 2020 - 08:54
Savings
Customer Service Review:
Your customer service is excellent, polite and quick to reach. Your staff are knowledgeable and friendly.
Product Review:
Good
Aug 3 2020 - 21:41
Savings
Customer Service Review:
They gave me the right amount of notice for the maturity of my annual bond and the options
Product Review:
The lowering of the interest rate for this bond is disappointing but that is the market situation.
Aug 3 2020 - 20:56
Savings
Customer Service Review:
Prompt telephone reaction and knowledgeable staff who quickly Access relevant account details and I’m very aware of products available.
Product Review:
Appear to be reasonable market rates
Aug 3 2020 - 18:09
Savings
Customer Service Review:
Despite email request we have still not received confirmation of our notice or date funds will be transferred out.
Aug 3 2020 - 16:34
Savings
Customer Service Review:
The security system you insist on using is quite ridiculous.Now I have a new phone and want to access my account with it but I can't ,so what shall we do?
Product Review:
It's not great ,but is the best I can get for now.
Aug 3 2020 - 15:55
Savings
Customer Service Review:
The online service has been the most difficult to set up of any bank that I have accounts with, and having got it working it has now stopped again.
Product Review:
Good
Aug 3 2020 - 15:46
Savings
Customer Service Review:
Instant reply to phone call, no waiting.Friendly and helpful operator.
Second operator could not have been better.
My confusion dealt with and sorted out quickly and efficiently.
Product Review:
Reasonable interest rates
Security access to account does not always work reliably.
Address info seems to be held in multiple systems and is not properly updated after there has been a change of address
Security access to account does not always work reliably.
Address info seems to be held in multiple systems and is not properly updated after there has been a change of address
Aug 3 2020 - 13:18
Savings
Customer Service Review:
I would recommend Skipton as the customer care team are always very helpful and I consider that in this age of tech it is nice to be able to talk to a company that still maintains the old fashioned values of good customer service.
Product Review:
Despite interest rates being so low Skipton products still offer the client some interest.
Aug 3 2020 - 12:55
Savings
Customer Service Review:
My question was answered promptly and I felt that I received sound and reliable advice well suited to my needs in a friendly and courteous manner.
Aug 3 2020 - 12:32
Savings
Customer Service Review:
Skipton were professional and thorough with their communication. The person to whom I spoke was helpful and friendly; my query was dealt with very promptly.
Product Review:
Good
Aug 3 2020 - 11:52
Savings
Customer Service Review:
Everything was done efficiently. Staff were very helpful and pleasant to deal with.as I have already commented...efficient, helpful and pleasant. What else could there be?
Aug 3 2020 - 11:41
Savings
Customer Service Review:
The service as expected I think save paper and only post the essentials
Product Review:
It is the best we think will keep ahead of the game
Aug 3 2020 - 11:25
Savings
Customer Service Review:
The telephone service was excellent in modifying my existing accounts, however I have received no confirmation of the changes, either by email or by post.
Product Review:
Best of available accounts.
Aug 3 2020 - 11:10
Savings
Customer Service Review:
It was very straightforward; we already had Skipton International accounts and this transaction was setting up another. This was done with total efficiency.
Product Review:
A one year bond with a competitive interest rate. Obviously, like all investors, I would prefer all interest rates to be higher. (However I do appreciate the disastrous effect that that would have upon an economy crippled by Covid and Brexit.)
Aug 3 2020 - 11:05
Savings
Customer Service Review:
Good service excellent staff a pleasure to speak to
Product Review:
Decent rates of interest available