Customer Reviews for Skipton International
Our overall score: 4.6/5
Jan 14 2020 - 17:50
Savings
Customer Service Review:
I was put out by the fact that you offered me internet banking but, after some while trying to install it, I found that it was impossible to do so without a smart phone. I do not think that you should assume everyone has a smart phone or, at least, don't aggravate customers and tell them they would need to possess one before wasting their time.
Jan 14 2020 - 11:57
Savings
Customer Service Review:
I rated them 5 stars as my experience of dealing with Skipton has been excellent. They extremely approachable and informative and efficient.
Yes will DEFINATELY keep dealing with them based on this.
Jan 14 2020 - 09:04
Savings
Customer Service Review:
Really helpful, clear, straightforward
Product Review:
Believe the interest rate could be a little higher
Jan 14 2020 - 00:37
Savings
Customer Service Review:
Call Centre uncertain of payment process by cheque. Process by post went ok but slow. Friendly service.
Product Review:
Steady level of interest rate, not high but better than regular bank.
Product Review:
Good
Jan 8 2020 - 23:16
Savings
Customer Service Review:
A straightforward transacton that should have gone smooth and did
Jan 8 2020 - 13:27
Mortgage
Customer Service Review:
From the start of the process to the end Lucy was fantastic. Nothing was too much trouble. She was polite, very knowledgeable and always responded/updated us when she said she would. As buying a house is not an everyday task and not something we had done before, Lucy and Skiptons made the mortgage process simple for us. We would highly recommend them.
Product Review:
Easy to understand, clear and concise documentation.
Jan 8 2020 - 07:23
Savings
Customer Service Review:
Good, efficient help & service thanks.
Product Review:
Good
Jan 8 2020 - 00:14
Savings
Customer Service Review:
Very easy and flexible account opening process and helpful staff.
Jan 7 2020 - 19:53
Savings
Customer Service Review:
Very easy to discuss the various options and assist with the best way to invest our savings.
Product Review:
good product in a time when saving is hard and options limited
Jan 7 2020 - 16:59
Mortgage
Customer Service Review:
The whole process was seamless and easy, Paul was also hugely informative
Product Review:
Great that you can borrow over 5 times your salary, rates are also great which makes the monthly payments affordable
Jan 7 2020 - 16:55
Mortgage
Customer Service Review:
I visited Skipton to get a quote on a property after being highly recommended by multiple friends and the agent.
I dealt with Paul Hyde who was highly praised by everyone that had recommended him. Getting the quote was quick and painless. Thereafter all processes were completed smoothly. The final meeting in order to complete all documentation went extremely well and any questions/potential issues I had were immediately answered.
There was always someone available as well to assist if Paul was in meetings.
In the future I will definitely be using Skipton as well as recommending them to friends and colleagues.
Product Review:
Excellent
Jan 7 2020 - 16:38
Savings
Customer Service Review:
Surprised at the long period for cheque to clear - my bank makes funds clear day following presentation
Product Review:
Good
Jan 7 2020 - 14:45
Savings
Customer Service Review:
we have been dealing with Skipton for a number of years personally and as trustees of a retirement annuity trust, it is always reassuring to be able to speak to someone in person at the office or on the telephone, but also the rates and products suit our needs.
Product Review:
Excellent
Jan 7 2020 - 14:04
Savings
Customer Service Review:
Always pleasant and helpful on phone
online banking good
Product Review:
Excellent
Jan 7 2020 - 13:15
Savings
Customer Service Review:
I have had no recent experience with Skipton so would you please identify the experience to which you refer ? I am disappointed that I never received any notification or forewarning that third party payments would no longer be respected after 31st October 2019. Also although I send new funds monthly I am not informed of new products with higher rates of interest than I am receiving.
Product Review:
Average
Jan 7 2020 - 12:51
Savings
Customer Service Review:
Generally good service and product. Some problems with one team not responding to straight forward questions and needing chasing
Product Review:
Good
Jan 7 2020 - 12:42
Mortgage
Customer Service Review:
Very friendly and couldnt help enough. Highly recommend.
Product Review:
Excellent
Product Review:
fair financial returns