Customer Reviews for Skipton International
Our overall score: 4.6/5
Aug 13 2018 - 14:25
Mortgage
Customer Service Review:
Whilst I was very satisfied with the application and approval process once we got to trying to close the sale and get approval to release funds it was an absolute disaster. Skipton's solicitors were slow and totally unresponsive and flexible. Each time it seemed everything was in place and all questions were answered they would simply bring up new questions and didn't seem to care about deadlines and extensions or the money it was costing us in late fees and extensions. Even when all questions were resolved we then lost more time as everything had taken so long the original searches were now out of date and they insisted that they all be redone. What was more frustrating is that Skipton seemed unable to push them to perform or respond. The solicitors were quite happy to hide behind the fact they were responding within their standards of service, irrespective of what it meant to Skipton or us. Things got so bad that we had to put alternative finance in place at significant additional cost to cover the fact that they might not ultimately come through. Thank goodness we could do that and that we had a patient seller or we would have lost our deposit.
Product Review:
Good
Response from Skipton International:
Thank you for your feedback.
I am disappointed to hear of the delays to your mortgage completion and have had your concerns investigated.
I can confirm Skipton's solicitors were put on notice in March and at that time sent your solicitors a full list of documentation required to effect draw down; they requested this information be provide in one go and in a timely manner for review. Both solicitors have worked together on several previous Skipton cases, so should have been fully aware of requirements and the process.
A full time line of all correspondence between our solicitors and your representatives has been provided. It is evident that documentation was provided on a piecemeal basis causing delays. Conveyancing Direct proactively requested outstanding information and when received it was reviewed in a timely manner. It does not appear that Conveyancing Direct were the cause of the unfortunate delays.
If information had been provided to Conveyancing Direct in a timely and complete manner these regretable delays would not have occurred.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am disappointed to hear of the delays to your mortgage completion and have had your concerns investigated.
I can confirm Skipton's solicitors were put on notice in March and at that time sent your solicitors a full list of documentation required to effect draw down; they requested this information be provide in one go and in a timely manner for review. Both solicitors have worked together on several previous Skipton cases, so should have been fully aware of requirements and the process.
A full time line of all correspondence between our solicitors and your representatives has been provided. It is evident that documentation was provided on a piecemeal basis causing delays. Conveyancing Direct proactively requested outstanding information and when received it was reviewed in a timely manner. It does not appear that Conveyancing Direct were the cause of the unfortunate delays.
If information had been provided to Conveyancing Direct in a timely and complete manner these regretable delays would not have occurred.
Kind regards
Jim Coupe
Managing Director
Aug 12 2018 - 08:20
Savings
Customer Service Review:
Their friendly and helpful attitude is all too rare these days.
Product Review:
Competitive; it lives up to what it says.
Aug 11 2018 - 20:08
Savings
Customer Service Review:
The service I have had from Skipton has been first rate, prompt and efficient.
Product Review:
Good
Product Review:
Obviously interest rate is low
Aug 11 2018 - 11:35
Savings
Customer Service Review:
Transferred funds from existing account to new, higher interest account. Having set up a password system, this was done seamlessly over the phone. The advisor was very helpful and friendly.
Product Review:
Good
Product Review:
Good rates and courteous staff!
Aug 10 2018 - 16:20
Savings
Customer Service Review:
Paperwork simple to complete and all follow up info sent promptly. Your increase in interest rates is also favourably noted.
Aug 10 2018 - 05:04
Savings
Customer Service Review:
We are a long way from he UK,so taking that into account, it was good.
Product Review:
This is a little better Interest wise than the previous year,but nearly sufficient
Product Review:
Average
Aug 9 2018 - 15:32
Savings
Customer Service Review:
Yes I would recommend them the service on the phone was exelent.
*personal information removed by Feefo*
Sorry too old and ugly to send photographs
Aug 9 2018 - 13:51
Mortgage
Customer Service Review:
The service was fast and relevant. i.e any questions raised were reasonable under the circumstances and did not waste our time asking about meaningless trivial issues as is often the case with other lenders.
Product Review:
It meets our requirements and is affordable
Product Review:
savings rates not exceptional
Aug 9 2018 - 12:12
Savings
Customer Service Review:
We are thoroughly satisfied with the service given over the time we have banked with them.
With this in mind, we have already suggested to friends we highly recommend them. *personal information removed by Feefo*
Aug 9 2018 - 11:08
Savings
Customer Service Review:
Fast and efficient. Very helpful, professional and pleasant staff. Good communications throughout the process via telephone and email.
Product Review:
Excellent
Aug 9 2018 - 10:42
Savings
Customer Service Review:
My requirement this time was to transfer money from an easy access account to a one-year fixed rate account. This was completed without any fuss and very little effort on my part.
Product Review:
The interest rate is probably market leading, given the bank base rate
Product Review:
Suited my immediAte situation
Product Review:
A little bit expensive but better than many competitors
Aug 9 2018 - 08:06
Mortgage
Customer Service Review:
Skipton have been very helpful in allowing me to change the property I was purchasing after I saw a problem with the first one.
They took a long time to check all my details but I am an expat purchasing so I suppose they have to be extra careful.
I have been very pleased with Skipton and I hope to have a good relationship with them.
Product Review:
I am pleased with my mortgage and thank you for helping me to get a house as I am not in the uk. As I work in China I don’t get a pension so I wanted to get a house to work as my pension when I retire.
I am happy with Skipton.. thank you
I am happy with Skipton.. thank you
Aug 9 2018 - 07:58
Savings
Customer Service Review:
They helped my wife and I to open a new account.
Everything was dealt with to our entire satisfaction in an efficient and prompt way.