Customer Reviews for Skipton International
Our overall score: 4.6/5
Aug 2 2017 - 19:05
Savings
Customer Service Review:
They handled my account very well without any problems all made easy.
Product Review:
as well as can be in current environment
Aug 2 2017 - 10:41
Savings
Customer Service Review:
The service and good response was very good and my contact person was very helpful. Full marks tom Christine A.
The only minus is the way to monies from one bank into Skipton, which is misleading in as much it has to go through hsbc which is a pain, Skipton should be able to receive the monies direct which would make it easier for all customers.
Product Review:
Under the present world economics it seems a fair deal.
Response from Skipton International:
Thank you for your feedback.
Christine will be pleased to hear she provided such good service.
Unfortunately, Skipton is not a clearing bank and as such we cannot receive transfers directly, so use HSBC as our clearing bank. We make the HSBC account details available in our communications and on our website, asking customers to use their Skipton account number as the payment reference when making a transfer so that the monies are quickly allocated to their account.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
Christine will be pleased to hear she provided such good service.
Unfortunately, Skipton is not a clearing bank and as such we cannot receive transfers directly, so use HSBC as our clearing bank. We make the HSBC account details available in our communications and on our website, asking customers to use their Skipton account number as the payment reference when making a transfer so that the monies are quickly allocated to their account.
Kind regards
Jim Coupe Managing Director
Aug 2 2017 - 08:08
Savings
Customer Service Review:
no issue experienced. things happened as they should.
Product Review:
good rate, but can be better
Aug 1 2017 - 17:54
Savings
Customer Service Review:
I did have a query with my new deposit which was dealt with quickly and accurately by the lady I spoke to.
Product Review:
I had a fixed deposit which was maturing and because of rates offered and excellent ervice received previously I opened another fixed account.
Aug 1 2017 - 14:56
Savings
Customer Service Review:
Very professional, efficient service.
Product Review:
The best available but obviously the Interest Rates are very poor for savers.
Product Review:
Would like skipton to improve their interest rates
Aug 1 2017 - 11:55
Mortgage
Customer Service Review:
It was my first property purchase and Lorraine was extremely helpful and explained everything to me. I would definitely recommend her and skipton to anyone looking for mortgage advice.
Response from Skipton International:
Thank you for your feedback.
I will forward your feedback to Lorraine, as I am sure she will be pleased to receive it.
Kind regards
Jim Coupe Managing Director
Thank you for your feedback.
I will forward your feedback to Lorraine, as I am sure she will be pleased to receive it.
Kind regards
Jim Coupe Managing Director
Aug 1 2017 - 11:35
Savings
Customer Service Review:
Provide the best interest for short term loans.
Jul 5 2017 - 08:11
Savings
Customer Service Review:
very helpful and not pressurising to get the money in the account
Product Review:
competitive rate for the time
Jul 4 2017 - 21:23
Savings
Customer Service Review:
In a word, excellent except for the meagre return, which isn't their fault.
Product Review:
What can I tell you, it's not a piece of clothing, something to eat, or get moved around in, it's a financial instrument, we both like it except for the pitiful rate of interest.
Jul 4 2017 - 17:29
Mortgage
Customer Service Review:
The service was efficient and I was able to deal directly with the Mortgage Underwriters by phone or email, rather than waiting for a call centre to redirect the call, as is the case with many banks and building societies. Skipton International understand the difficulty of arranging a loan from abroad, and are helpful and quick to respond. For example, there were some practical difficulties arranging the valuation survey, but the underwriters quickly sorted this out with the letting agency and kept me up to date with the status.
Product Review:
Skipton offer a small but easy to understand range of mortgage products, and good rates.
Jul 4 2017 - 14:12
Mortgage
Customer Service Review:
Paul in the jersey office was really friendly, readily available, knowledgeable and very supportive. I really couldn't have completed this without his help. Especially as this was our first mortgage
Response from Skipton International:
Thank you for your feedback.
I am pleased to hear that Paul was so helpful. I will forward your comments on to him as I am sure he will be delighted to receive them.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased to hear that Paul was so helpful. I will forward your comments on to him as I am sure he will be delighted to receive them.
Kind regards
Jim Coupe
Managing Director
Jul 4 2017 - 12:40
Savings
Customer Service Review:
I have always contacted Skipton International by telephone and the staff have always been extremely helpful and polite.
Product Review:
Excellent
Jul 4 2017 - 10:09
Savings
Customer Service Review:
Yes.....
They know their stuff.
They are always ready to return a phonecall, even abroad!
Just wish they would remind me by mail or phone when a bond is up, and money
is ready to be reinvested.
Also , that Skipton will be the 1st to raise interest rates.....
*personal details removed by Feefo*
Product Review:
Yes.... please be positive and raise rates. Be sure , pewnioners, are
not interested in anything over 2 years!
Jul 3 2017 - 21:04
Savings
Customer Service Review:
Prompt replies to all queries and helpful advice
Product Review:
Hopefully interest rates will improve
Jul 3 2017 - 17:30
Savings
Customer Service Review:
Prompt, polite and efficient service
Jul 3 2017 - 17:16
Savings
Customer Service Review:
Instructions always followed to the letter
Product Review:
Interest rate low but in line with the market
Product Review:
Good
Jul 3 2017 - 15:54
Mortgage
Customer Service Review:
Lorraine was very helpful throughout the process and perfectly understood our requirements. Everything was handled efficiently and professionally.
Product Review:
The product mostly fits our needs. Would prefer more flexible mortgage options where you can make over payments and take it out again as you will. Or having a savings account with interest that is set off against your mortgage interest instead of paying interest out. Real time tracking of mortgage balances and interest calculations would be great as well.