Customer Reviews for Skipton International
Our overall score: 4.6/5
Nov 18 2020 - 20:23
Savings
Customer Service Review:
In August, telecon to Shane from abroad. Three separate requests, all finalised efficiently in 9 minutes. In October, telecon to Jo. Two requests, she confirmed results in 3 minutes. Well done Skipton International.
Product Review:
Interest rates over the years have met my market expectations, with one exception which was low - but within months that account was replaced by a fair rate with a successor account. Overall, good rates which match or exceed the comparator market deals.
Nov 17 2020 - 17:30
Savings
Customer Service Review:
Unable to validate my tablet as a registered device using the Approve App; "error 303 or service not working"
So not a lot of use really
Nov 13 2020 - 19:51
Savings
Customer Service Review:
Would be 5 star if online banking available to individuals rather than just to business users.
Most important is a feeling of trust that Skipton won't let us down. They need to be reliably "always there for us".
NOTES TO FEEFO:-
1) You need to make it easier for users to reject all cookies other than those essential to leave a review. Many sites provide a "Reject All except essential cookies" button. I DON'T want anything to be used to provide me with personalised advertisements on this or any other website, or to have anyone track my movements on the internet - NOT ACCEPTABLE.
2) Last time I went through this process (repeatedly) my review was never registered. In future, if this happens, I will just delete any future requests for a review.
Response from Skipton International:
Thank you for your feedback. Please note Skipton International Online is available to individuals and the vast majority of the service users are our individual customers. Please check https://www.skiptoninternational.com/online-apply or call our friendly customer services team on +44 (0)1481 734034. I apologise for any confusion that led you to believe the service was not available to individuals. Kind regards Jim Coupe Managing Director
Thank you for your feedback. Please note Skipton International Online is available to individuals and the vast majority of the service users are our individual customers. Please check https://www.skiptoninternational.com/online-apply or call our friendly customer services team on +44 (0)1481 734034. I apologise for any confusion that led you to believe the service was not available to individuals. Kind regards Jim Coupe Managing Director
Nov 11 2020 - 10:46
Mortgage
Customer Service Review:
Considering the worldwide pandemic and not being able to visit Skipton at their office, I must say that the service provided was great and all questions answered adequately.
Product Review:
The product met our requirements at the time. Great service.
Product Review:
I now have online banking
Nov 10 2020 - 07:53
Savings
Customer Service Review:
Skipton , your employee was very good , and delt with my request quickly and efficiently, I feel confident that you are looking after my interests, Thank you .
Product Review:
Variety & choice of products
Nov 9 2020 - 11:10
Mortgage
Customer Service Review:
Great customer service provided by Paul at Skipton which made the whole process much easier for us.
Product Review:
Rates are not particularly competitive in the market but the LTV available helps to balance that out.
Nov 9 2020 - 10:47
Mortgage
Customer Service Review:
Lorraine was super helpful, and made the process from start to finish very easy and straightforward.
Product Review:
We felt that this was the best product that suited our needs.
Nov 9 2020 - 09:29
Savings
Customer Service Review:
Skipton have always put the customer first, and their staff are extremely helpful every time they are needed for advice
Product Review:
Fixed rate savings accounts are easy to renew, add to or withdraw funds from.
Nov 9 2020 - 07:14
Savings
Customer Service Review:
I was seen efficiently and quickly and my new account was opened without delay.
Product Review:
Easy to understand - interest rates could be higher
Nov 3 2020 - 20:42
Savings
Customer Service Review:
yes I hope to use Skipton in the future. well satisfied with the service received
Product Review:
we felt it was a good product for this difficult time for investments
Nov 2 2020 - 14:36
Savings
Customer Service Review:
Very pleased with the rapid response to all our communications and applications. Julia was especially helpful with our first application
Product Review:
Having suffered from National Savings decision to virtually abolish interest rates on the account held with them, we were delighted to find a range of products which, in current circumstances, carry reasonable rates of interest and we hope that the rates remain for as long as possible.
Nov 2 2020 - 11:54
Savings
Customer Service Review:
Consistently good service. A pleasure doing business with them.
Product Review:
Still giving better rate than others
Nov 2 2020 - 11:15
Savings
Customer Service Review:
Customer friendly people but banking jargon confusing to retired customer. Online options too complicated to consider.
Product Review:
Just about the best rate on the market although we all would like it to be higher.
Nov 2 2020 - 10:42
Mortgage
Customer Service Review:
Extended mortgage offer by 1 month due to impact of COVID-19 on property purchases. This was welcome but not overgenerous. However, Skipton's own legal advice was contrary to what Skipton was telling us. Skipton advised us that the mortgage offer would end 31st October 2020; Skipton's own lawyers advised it was January 2021. This caused considerable confusion and concern amongst all parties as we were close to the end of October at the time.
Product Review:
We were offered a reasonable rate of 3.99%.
Nov 2 2020 - 10:35
Savings
Customer Service Review:
Telephone service has been polite and efficient.
Your interest rates are reasonably good pro-rata to the alternatives.