Customer Reviews for Skipton International
Our overall score: 4.6/5
Apr 16 2018 - 09:17
Mortgage
Customer Service Review:
Everyone at Skipton was helpful and well informed to help me with my first ever mortgage. Great rates and explained fully.
Product Review:
Excellent
Apr 13 2018 - 20:01
Savings
Customer Service Review:
Requirement to submit everything and receive by post slow and behind the times. Similarly telephone banking rather than online.
Response from Skipton International:
Thank you for your feedback.
Skipton is currently developing and testing an online channel for our savings customers. It is taking a little longer than we hoped, but is expected to be available this year when we will write to customers inviting them to transfer to the service.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton is currently developing and testing an online channel for our savings customers. It is taking a little longer than we hoped, but is expected to be available this year when we will write to customers inviting them to transfer to the service.
Kind regards
Jim Coupe
Managing Director
Apr 13 2018 - 18:01
Mortgage
Customer Service Review:
Great personalised customer service. Skipton always reply to emails in a timely manner and take an interest in your personal circumstances to provide you with the best service
Apr 13 2018 - 05:28
Mortgage
Customer Service Review:
Fantastic service, always really helpful and, delt with any questions fast and effectively
Product Review:
Simple to understand at a reasonable price
Product Review:
Average
Apr 11 2018 - 21:28
Mortgage
Customer Service Review:
Easy to work with and stayed in regular contact throughout the process.
Product Review:
Average
Apr 11 2018 - 17:16
Savings
Customer Service Review:
Simply - account opening went smoothly.
Product Review:
Unexciting but suitable for purpose
Apr 11 2018 - 15:15
Savings
Customer Service Review:
As always Ms Kim Helmot looks after us very well, always prompt and efficient.
Thank you again.
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Kim, who I am sure will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Kim, who I am sure will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Apr 11 2018 - 12:49
Savings
Customer Service Review:
Friendly, welcoming and ready to help
Product Review:
Best current rates around
Apr 11 2018 - 11:52
Mortgage
Customer Service Review:
Personal efficient service offering advise suitable to our circumstances. Thank you.
Apr 11 2018 - 10:44
Savings
Customer Service Review:
My wife and I made some changes to our A/c' s that were achieved in a very efficient manner
Apr 11 2018 - 08:12
Mortgage
Customer Service Review:
Their process was very slow & the seller was on the verge of pulling out of the sale. Also, we agreed which documents we’d require before gaining the preapproval, then more documents were requested. They also use additional solicitors which adds to the cost. I was planning to go ahead with another mortgage with them, however, I feel unable to do so mainly because of the time taken. I found another mortgage I took out with NatWest to be much more efficient.
Product Review:
A lower minimum loan amount would attract more investors to this product.
Response from Skipton International:
Thank you for your feedback. On receipt of your application there were a number of documents missing. Your broker was advised of this on the day the application was received, however, it was 3 weeks before all the paperwork was provided enabling the application to progress to valuation.
We include a full list of documentation requirements with the application form for clarity and to prevent such delays. I am sorry that you considered our service lacking on this occasion, however, your experience would have been much improved if the broker had adequately completed the application.
I am sorry you do not feel you would apply for another mortgage with Skipton, if you were to contact us direct I am sure your experience would be excellent.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. On receipt of your application there were a number of documents missing. Your broker was advised of this on the day the application was received, however, it was 3 weeks before all the paperwork was provided enabling the application to progress to valuation.
We include a full list of documentation requirements with the application form for clarity and to prevent such delays. I am sorry that you considered our service lacking on this occasion, however, your experience would have been much improved if the broker had adequately completed the application.
I am sorry you do not feel you would apply for another mortgage with Skipton, if you were to contact us direct I am sure your experience would be excellent.
Kind regards
Jim Coupe
Managing Director
Apr 11 2018 - 07:03
Mortgage
Customer Service Review:
Very Professional service, Paul was great!! Any queries he was always there to help us.
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Paul, as I am sure he will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Paul, as I am sure he will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Apr 11 2018 - 03:09
Mortgage
Customer Service Review:
Amazingly responsive and quick turnaround. Easy to deal with especially when you are trying to remortgage your home from thousands of miles away. Their conveyancing team was also very helpful.
Product Review:
One of the very few products that offers an expat mortgage. Reasonable rate with low processing fee. Rated 4 stars only because the rate could be better.
Apr 10 2018 - 22:14
Savings
Customer Service Review:
Efficient and pleasant to deal with.
Apr 9 2018 - 13:46
Savings
Customer Service Review:
First of all I'm *Personal information removed by Feefo*, not *Personal information removed by Feefo* So while Skipton's service was fine, yours, in this survey, is lacking in accuracy.
Otherwise, on the day I think you're referring to, I spoke with a very nice woman who was helpful and patient.
Apr 9 2018 - 12:59
Mortgage
Customer Service Review:
Good communication, approachable staff and helpful all the way
Product Review:
No option for interest only mortgages for Expats
Apr 9 2018 - 11:12
Mortgage
Customer Service Review:
We used Skipton under guidence from a Mortgage advisor. The initial contact and approvement was very quick and Glenn was helpful. After passing to the Post off Team I found myself having to gauge contact as opposed to being provided inforamtion.
Product Review:
Good
Apr 9 2018 - 06:45
Mortgage
Customer Service Review:
It is difficult to rate Skipton on our recent experience, as they have both been fantastic and a cause of great stress.
Skipton pulled out of a recent mortgage application late in the development, leaving us with no mortgage provider. This was due to an insufficient 'Fire Safety Report'. We were then left to find another provider after being served notice from the developer.
Skipton then honored the mortgage after the report had been re-issued, forcing us to go through a further application, however this was processed quickly and we managed to draw down 24hrs past our final deadline, where the developer allowed the contract to stand.
In summary, Skipton both saved our purchase, but also cost us a lot of money in late completion fees.
It would have been better, if Skipton had agreed to the mortgage the first time around, based on the understanding the 'Fire Safety' report should be resubmitted and accepted. This would have saved us months of stress and thousands of pounds!
Product Review:
A strong product and great communication from their secure e-mail service.
Response from Skipton International:
Thank you for your feedback which I had investigated.
Unfortunately the property being acquired featured external cladding. Post Grenfell Tower surveyors understandably require sight of the fire safety certification before they would provide a property valuation. As this was not initially available the original application was unable to proceed.
The required documentation was subsequently provided by the developers enabling a survey to be completed and mortgage to be granted.
I am sorry for the inconvenience, however, circumstances were outside of Skipton's control. As soon as the required documentation was received the application was fast tracked to ensure completion at the earliest possible opportunity.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback which I had investigated.
Unfortunately the property being acquired featured external cladding. Post Grenfell Tower surveyors understandably require sight of the fire safety certification before they would provide a property valuation. As this was not initially available the original application was unable to proceed.
The required documentation was subsequently provided by the developers enabling a survey to be completed and mortgage to be granted.
I am sorry for the inconvenience, however, circumstances were outside of Skipton's control. As soon as the required documentation was received the application was fast tracked to ensure completion at the earliest possible opportunity.
Kind regards
Jim Coupe
Managing Director
Apr 6 2018 - 16:22
Savings
Customer Service Review:
There service was very quick and helpful no messing I told them what I wanted and they showed me exactly what I wanted and as I am a client already it took even less time so yes very pleased with the service.