Customer Reviews for Skipton International
Our overall score: 4.6/5
Apr 3 2020 - 11:15
Savings
Customer Service Review:
Always ready to help and they do not hesitate to phone me to assist me with accounts or the new website.
Product Review:
I only recently acquired this product, so cant give a full comments. So far looks good
Apr 2 2020 - 20:51
Savings
Customer Service Review:
I sent a letter to Jo Chapman which you can reference. No response. Skipton owes me $22 in bank fees I had to pay on a mistake made by Skipton. When I called AGAIN and happened to speak to Jo she said she would send me an email because she was sure the problem was fixed. No email. Please get to it.
Product Review:
Average
Response from Skipton International:
Thank you for your feedback which I have had investigated. I can confirm that the amount was credited to your account as requested and a statement dispatched confirming this. There was no request for an email. Kind regards Jim Coupe Managing Director
Thank you for your feedback which I have had investigated. I can confirm that the amount was credited to your account as requested and a statement dispatched confirming this. There was no request for an email. Kind regards Jim Coupe Managing Director
Apr 2 2020 - 13:45
Savings
Customer Service Review:
I find the Skipton staff efficient pleasant and friendly. They are fully aware of all products and are very helpful in assisting with all queries.
Product Review:
Previous statement applies.
Apr 2 2020 - 13:34
Savings
Customer Service Review:
Excellent sympathetic response to late account renewal. Couldn’t have wished for more. No antiquated requirements for paperwork.
Product Review:
Best easily available account
Apr 2 2020 - 12:45
Savings
Customer Service Review:
The information and help given was as usual first class.
Product Review:
Would have appreciated higher interest rates but fully understand this is not possible as this current time.
Apr 2 2020 - 12:10
Savings
Customer Service Review:
Very professional in all the dealings I have had with them.
Product Review:
Competitive product ,easy to understand
Apr 2 2020 - 11:35
Savings
Customer Service Review:
All personnel we had dealings with were friendly and helpful.
Product Review:
Good
Apr 2 2020 - 11:01
Savings
Customer Service Review:
Telephone banking good, easy talking to helpful staff. Online banking far too complicated, I found it too awkward to ever use.
Product Review:
Good
Product Review:
Best value on the market at the time
Product Review:
Decent interest rate all things considered.
Apr 2 2020 - 10:41
Savings
Customer Service Review:
first class service from telephone to manager when the French Post Office shut down for five days, blocking me sending paperwork to renew bonds and move money to England.
well done all of you in these terrible times.
Product Review:
easy to follow and understand resumes and patient staff to explain if necessary
Apr 2 2020 - 10:40
Savings
Customer Service Review:
Makes a very pleasant change to be put straight through to a person, not a robot "Press 1..." system, and Jamie-Lee could not have been more helpful. Not only did she deal with my immediate query, but she called back as promised when my cheque arrived. It's sad that good customer service has become unusual, but Skipton International still knows how to provide it.
Product Review:
It's good to see reasonable interest rates still available.
Apr 2 2020 - 09:57
Mortgage
Customer Service Review:
Excellent - cant fault anything. Paul Hyde was superb
Product Review:
Excellent
Apr 2 2020 - 09:49
Mortgage
Customer Service Review:
Very helpful an informatve when applying for our Mortgage , many thanks to the Team
Product Review:
Excellent
Apr 2 2020 - 09:46
Savings
Customer Service Review:
Professional, helpful and friendly. Nice people to deal with and yes I'd recommend Skipton.
Product Review:
Excellent
Apr 2 2020 - 09:44
Mortgage
Customer Service Review:
When we met with Paul, he was very informative and helped put us at ease. As this was a new experience for us both, so glad we decided to use Skipton.
Product Review:
Good
Apr 2 2020 - 09:08
Savings
Customer Service Review:
Skipton have always given a good service---prompt and timely mailing and helpful staff.
Product Review:
The interest rates on offer are usually very competitive and paperwork assists with efficient turnaround of applications.
Apr 2 2020 - 08:58
Savings
Customer Service Review:
They were very efficient and professional.
Product Review:
I’d obviously prefer better rates.