Customer Reviews for Skipton International
Our overall score: 4.7/5
Jan 9 2021 - 14:52
Savings
Customer Service Review:
We have been with Skipton for decades, and turn over our various bonds twice a year. I renew by phone-call. Yet its still takes 3 or is it 4 Skipton letters to carry out this very simple procedure. Why?
Product Review:
No criticisms whatsoever. No!
Jan 9 2021 - 09:05
Savings
Customer Service Review:
Unlike most of the banks that I deal with they answered the phone promptly, immediately dealt with my re-investment and quickly confirmed this in writing.
Product Review:
The rate of interest on the account was good compared with the competion.
Jan 8 2021 - 20:37
Mortgage
Customer Service Review:
Paul, Lorraine and the Jersey team were truly committed to helping us secure our dream home. They were passionate about what they do, genuinely interested in us people and made quite a stressful time so much better. There were a few ups and downs, but maybe uniquely, Skipton owned their part in the process and ironed out kinks admirably.
Product Review:
Consistently great rates and LTV. There was an issue where the drawdown date got lost somewhere in communication so our DD was cancelled prematurely. Rather than quibbling over details, you identified the error, apologised and rectified things straight away. Great service.
Jan 8 2021 - 14:47
Mortgage
Customer Service Review:
Lorraine McLean @ Jersey, very professional and helpful form day on until our mortgage was approved, I can not Thank Lorraine and Skipton Team enough for everything you have done to me .
Product Review:
Very clear and simple to apply and understand.
Jan 8 2021 - 12:06
Mortgage
Customer Service Review:
Superb. Fast efficient. Can not fault anything
Product Review:
Higher rates but other than that no complaints
Product Review:
Good
Dec 12 2020 - 23:00
Savings
Customer Service Review:
I do not have web access to my accounts otherwise very good. Good accounts
Product Review:
Good
Dec 12 2020 - 02:13
Savings
Customer Service Review:
Always friendly and helpful on the telephone and online services are simple and easy to use
Dec 11 2020 - 12:34
Savings
Customer Service Review:
The Management and Staff are always friendly and helpful. We have been with this Company, long before it became Skipton, and the service through these many years has been first class. Yes, just occasionally things do go wrong, but thy are always investigated with speed and fully corrected.
Product Review:
Times are very difficult for savers, and especially those who rely on their Interest income to supplement our pensions. We would have preferred a monthly interest account, but that was not available.
The accounts we settled with were the best we could find.
The accounts we settled with were the best we could find.
Dec 9 2020 - 17:18
Savings
Customer Service Review:
We have found the staff are always helpful and professional whether we have been into their offices or over the telephone
Product Review:
Excellent
Dec 5 2020 - 02:41
Savings
Customer Service Review:
Exceptionally difficult to gain access to online account - impossible over weekend - only possible during working week.
Product Review:
Good
Dec 2 2020 - 10:31
Mortgage
Customer Service Review:
The skipton service was very thorogh, clear and transparent. Lucy was always on hand for me when needed and always answered any questions or queries i had in a very short time frame. Would definately reccomend to a friend.
Product Review:
Skipton were the only mortgage provider that could offer me what i was after. The final package was very clear and transparent of what i was taking out.
Dec 2 2020 - 09:00
Savings
Customer Service Review:
Very easy to talk to, answered my questions clearly and efficiently.
Dec 1 2020 - 14:21
Savings
Customer Service Review:
The member of staff who dealt with my enquiry was very pleasant, helpful and efficient. great service.
Product Review:
Excellent
Dec 1 2020 - 13:16
Savings
Customer Service Review:
Very well organised, polite and professional. Easy to complete the forms and open a new account.
Product Review:
Easy to open a new account.
Product Review:
Average
Dec 1 2020 - 11:52
Mortgage
Customer Service Review:
Easy set up for my mortgage, only improvement would be the third party helping me set up the mortgage, they were shocking.
So far so good with skipton though
Product Review:
Excellent
Dec 1 2020 - 11:32
Savings
Customer Service Review:
internet worked opening and closing accounts
Product Review:
Sometimes change interest rates on your savings account and open a better interest rate product