Customer Reviews for Skipton International
Our overall score: 4.6/5
Nov 15 2019 - 11:10
Savings
Customer Service Review:
Very competent and friendly staff. We like the fact that Skipton appreciate loyal savers with preferential rates and treatment. Also appreciate being advised well in advance of account interest rate changes.
Nov 15 2019 - 06:16
Mortgage
Customer Service Review:
The correspondence was very clear and precise and the terms were clearly laid out.
The person respondent to my queries promptly and with clarity.
The person in charge of my application proactively extended my mortgage offer before it was about to expire due to submission problems from the developer. Thus averting problems.
The post mortgage person also handled my queries on over payments very clearly with clear guidance on how to manage and move forward.
Product Review:
I would have preferred a mortgage which had reduction of principal but the bank only offered only interest payments.
Nov 15 2019 - 00:01
Mortgage
Customer Service Review:
Very good support from my designated mortgage liaison officer. A challenging issue arose during the drawdown and she was able to keep the process running smoothly.
Nov 14 2019 - 17:00
Savings
Customer Service Review:
Very pleased with Skipton’s services they act promptly and professionally helping us to make the most of our savings
Nov 14 2019 - 09:55
Savings
Customer Service Review:
Satisfied from start to finish,very helpful throughout the many years of dealing with them!
Nov 14 2019 - 09:42
Mortgage
Customer Service Review:
Great efficient service. This is the 2nd time Skipton have arranged a mortgage for us.
Product Review:
Excellent
Nov 14 2019 - 09:05
Savings
Customer Service Review:
Guter Service , mit Telefon oder Internet. Angenehme ZInsraten
Nov 14 2019 - 09:00
Savings
Customer Service Review:
Very helpful and pleasant on the phone and everything went very smoothly on opening my new account with you
Product Review:
Could be better interest rates
Product Review:
one of the best interest rates available with guaranteed returns from a trusted company.
Nov 14 2019 - 08:18
Savings
Customer Service Review:
Courteous and helpful and efficient
Nov 14 2019 - 05:28
Savings
Customer Service Review:
The process of opening the account was simple and quick.The interest ratesa
Nov 14 2019 - 04:49
Savings
Customer Service Review:
Always helpful and I would certainly recommend them to friends
Product Review:
Excellent
Product Review:
Excellent
Product Review:
Have 2 different products which are OK for our needs.
Nov 12 2019 - 14:10
Mortgage
Customer Service Review:
Not well organised which is frustrating when each postal send costs between $30 and $60. This is my second experience with this company and both experiences have been similar.
Product Review:
Best product on the market for my needs by a significant margin
Response from Skipton International:
Thank you for your feedback, which I have had investigated.I am sorry you were required to send in information multiple times. It would appear that the mortgage broker used did not include all the information to a satisfactorily standard required to underwrite your application. Skipton is very clear on requirements and unfortunately it took two requests to finally receive the whole information. If the application had been satisfactorily packaged in the first place by your broker it would have avoided the costs you mentioned and also delays for both yourself and Skipton. If you require a further mortgage in the future I would recommend contacting Skipton directly on +44 (0) 1481 730730 and talk to one of our mortgage professionals. Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated.I am sorry you were required to send in information multiple times. It would appear that the mortgage broker used did not include all the information to a satisfactorily standard required to underwrite your application. Skipton is very clear on requirements and unfortunately it took two requests to finally receive the whole information. If the application had been satisfactorily packaged in the first place by your broker it would have avoided the costs you mentioned and also delays for both yourself and Skipton. If you require a further mortgage in the future I would recommend contacting Skipton directly on +44 (0) 1481 730730 and talk to one of our mortgage professionals. Kind regards Jim Coupe Managing Director
Nov 9 2019 - 08:47
Mortgage
Customer Service Review:
They were brilliant, especially Chantal and Paul in your Jersey office. The process was seamless.
Product Review:
Good rates and the process was smooth
Nov 8 2019 - 10:25
Savings
Customer Service Review:
Very pleased with the understanding shown by your staff, allowing my fixed bond to be repaid, even though it had rolled on. We can now repay the mortgage to our house prior to my wife's imminent operation. Thanks.
Product Review:
Reasonable rate of interest compared to alternatives available to Isle of Man residents
Product Review:
Excellent