Customer Reviews for Skipton International
Our overall score: 4.6/5
Feb 20 2019 - 15:59
Mortgage
Customer Service Review:
I was very happy with the professional manner in which Skipton International processed my mortgage application. Also how they advised me on upcoming document duty changes, which saved me money. I would use them again.
Product Review:
Good interest rate, would have been five stars only still had product fee of £999.
Feb 13 2019 - 13:09
Savings
Customer Service Review:
prompt info for maturing deposit. easy to complete and return forms with instructions. prompt action of requested instructions with statements and advices
Product Review:
good interest rate compared to other providers
Feb 12 2019 - 14:10
Mortgage
Customer Service Review:
Hello,
Compiling the information for the mortgage was overly complicated and unclear.
On two occasions the Skipton representative declared that the deal would be void if I didn’t supply certain documents within a week. Of which some documents required posting the wetted signed document. Living in Italy and relying on the Italian postal service is impossible and caused a great deal of stress. When this happen for the second time without warning I was very close to cancelling the mortgage.
On top of this the documents required kept on growing in number and seemed never ending. Some of which were never listed in the original application and caused a great amount of time and energy to obtain. This was increasing stressful when my representative declared they had to be available within a week or the deal would be void and I’d lose my application fee.
I found my representative particularly unhelpful and would NOT recommend the process.
Product Review:
Overly complicated application with unhelpful staff
Response from Skipton International:
Thank you for your feedback, which I have had investigated.Unfortunately when an application is not completed and required supporting documentation outlined on the application is not provided then underwriting cannot be completed. 14 outstanding items were requested on the day the application was received. Despite this the valuation was instructed immediately the Application Fee was finally received, and the surveyor unfortunately indicated further reports were required.
I am satisfied the underwriters did everything possible to progress this application in the circumstances.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have had investigated.Unfortunately when an application is not completed and required supporting documentation outlined on the application is not provided then underwriting cannot be completed. 14 outstanding items were requested on the day the application was received. Despite this the valuation was instructed immediately the Application Fee was finally received, and the surveyor unfortunately indicated further reports were required.
I am satisfied the underwriters did everything possible to progress this application in the circumstances.
Kind regards
Jim Coupe
Managing Director
Feb 12 2019 - 12:08
Mortgage
Customer Service Review:
Very simple process, friendly ... I would recommend skiptons in the future.
Feb 10 2019 - 09:02
Savings
Customer Service Review:
Always kept up to date on any information. Seem reliable.
Product Review:
Best of terrible interest rates
Product Review:
Excellent
Product Review:
Good interest with easy access
Feb 9 2019 - 12:22
Savings
Customer Service Review:
On enquiry the assistant auggested a better account which citted my circumstances
Product Review:
Reasonable interest rate, not great
Product Review:
Interest rate reasonable in current environment
Feb 8 2019 - 10:41
Savings
Customer Service Review:
The telephone banking service is effective and professional... BUT, I have one enduring annoyance with Skipton ... regardless of numerous "promises" there is still no on-line banking. Skipton is the only bank I use which does not provide that service (I use 12 banks worldwide).
Product Review:
Competitive product in an archaic system (telephone banking rather than on-line banking).
Response from Skipton International:
Thank you for your feedback.Skipton has been developing an online service for some time and we are in the latter stages of testing. This is the single largest investment Skipton International has ever made and it has taken longer than hoped as you point out, although I would confirm we have never promised a particular launch date. Skipton will not launch the online service until we are entirely satisfied with its robustness, security and functionality. We hope to start rolling out the service in the coming weeks. If you would like to be included in our customer test group please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.Skipton has been developing an online service for some time and we are in the latter stages of testing. This is the single largest investment Skipton International has ever made and it has taken longer than hoped as you point out, although I would confirm we have never promised a particular launch date. Skipton will not launch the online service until we are entirely satisfied with its robustness, security and functionality. We hope to start rolling out the service in the coming weeks. If you would like to be included in our customer test group please let me know.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good rates and good choice of products
Feb 8 2019 - 07:11
Savings
Customer Service Review:
An efficient and timely service in rolling over a maturing FRB into a new FRB.My instructions were executed as requested and a new account certificate issued by airmail without delay.
Product Review:
An acceptable annual interest rate on a two year FRB.
Feb 8 2019 - 06:11
Savings
Customer Service Review:
Prompt and good service; I will continue to use them.
Product Review:
Still waiting for Internet, if this is OK then will give them 5 stars.
Feb 8 2019 - 02:27
Savings
Customer Service Review:
I live in Australia now and my contact is over the telephone, usually answered promptly and efficiently in Guernsey.No call center in Bangkok or whatever,no language problems ! Queries and problems dealt with satisfactorily.
Product Review:
no comment, perhaps a little more flexibility on interest payment dates and term.
Feb 7 2019 - 20:04
Savings
Customer Service Review:
Sent through notice of expiry of fixed term deposit, but I would have liked it a month before. 2 weeks is a bit late
Product Review:
Interest rate not as competitive as FNB, and would have liked option to surrender early with a penalty
Feb 7 2019 - 19:11
Savings
Customer Service Review:
Always very helpful and courteous when talking to them on the phone.
Statements for my accounts always sent out promptly.
I have recommended Skipton to my friends.
Product Review:
Excellent
Feb 7 2019 - 18:45
Savings
Customer Service Review:
very uncomplicated and helpful service.
Product Review:
Good
Feb 7 2019 - 16:17
Savings
Customer Service Review:
I have nothing but praise for their helpfulness and friendliness over the phone and by mail when I set up my savings accounts. My contact since has been limited but met the same high standards
Product Review:
This is a good product with reasonable interest rates during an era of little or no interest.
My only criticism, and that is too strong a word, is that we still seem to be waiting for an internet system promised for late 2017
My only criticism, and that is too strong a word, is that we still seem to be waiting for an internet system promised for late 2017