Customer Reviews for Skipton International
Our overall score: 4.6/5
Jun 3 2019 - 02:00
Mortgage
Customer Service Review:
Very handy when I am remote and overseas. They are very responsive also!
Product Review:
Excellent
Product Review:
competes with other bank product
May 10 2019 - 11:15
Mortgage
Customer Service Review:
The service I received was absolutely amazing, Lauren was so helpful , she reassured me every step of the way in securing my mortgage and she made my dreams come true , enabling me to buy my dream home .I would highly recommend her services to anyone.
Product Review:
Excellent
May 9 2019 - 22:27
Savings
Customer Service Review:
Quick & clear response to my questions, important when you're on long-distance phone calls
Product Review:
Standard fixed rate bond with an interest equivalent to other similar organisations
May 9 2019 - 12:46
Savings
Customer Service Review:
Polite, helpful and did their job to a satisfactory standard
Product Review:
Savings rates are OK but better ones to be had if I lived in UK.
May 9 2019 - 09:42
Savings
Customer Service Review:
Always good to answering and immediate response.
Product Review:
Excellent
Product Review:
Excellent
May 8 2019 - 09:44
Mortgage
Customer Service Review:
Really friendly and helpful staff that guided us through the mortgage application/setup process.
Product Review:
Excellent
May 8 2019 - 04:32
Mortgage
Customer Service Review:
Great approach and very customer focused team
Product Review:
Good fit but interest slightly higher than everage market
May 4 2019 - 06:55
Savings
Customer Service Review:
Phone banking is brilliant!
After security checks it was very easy to instruct your representitive on what I needed to do.
With the upcoming online service it will be stars!
Product Review:
Excellent
May 3 2019 - 11:13
Savings
Customer Service Review:
Timely written advice of interest and maturity dates.
May 3 2019 - 09:07
Savings
Customer Service Review:
All the staff are friendly and attentive and provide any information I want. However the fact that I still cannot see my accounts on-line and open/close accounts on-line is frustrating and very outdated.
Product Review:
Same comment as for above
Response from Skipton International:
Thank you for your feedback. I agree that not having an online channel is old fashioned and is frustrating. The development of Skipton International Online has taken longer than anticipated. Ensuring we have a secure, reliable platform has been our primary objective and we have hence completed many rounds of testing. We are now in a position to imminently roll out the service to our first batch of customers. If you would like to be a member of this group please let me know and I will ensure you are included. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I agree that not having an online channel is old fashioned and is frustrating. The development of Skipton International Online has taken longer than anticipated. Ensuring we have a secure, reliable platform has been our primary objective and we have hence completed many rounds of testing. We are now in a position to imminently roll out the service to our first batch of customers. If you would like to be a member of this group please let me know and I will ensure you are included. Kind regards Jim Coupe Managing Director
May 3 2019 - 08:30
Savings
Customer Service Review:
The customer service over the telephone was excellent, but you need an internet service so I can view and make changes as I wish.
Secondly savings were parked in a relatively low interest account - I assume that on maturity of a bond this occurred. There were better alternatives available but I was not informed.
Product Review:
Good
May 3 2019 - 06:35
Savings
Customer Service Review:
They answered promptly; carried out instructions correctly; were very pleasant, efficient and well informed. Many other banks I deal with don't meet these criteria.
Product Review:
Interest rates are miserably low
May 2 2019 - 22:32
Savings
Customer Service Review:
I recently received two separate letters informing me of my account details to date. Unfortunately, the statement for one account gave a balance that was confusing to understand and I had to phone Skipton International to gain a clear understanding.
The second letter gives an account number I do not recognize and hence the message/content is equally confusing.
Product Review:
I believe Skipton International is a safe bank in which to invest personal funds.
Staff are always helpful whenever I call into Skipton International in Guernsey.
Staff are always helpful whenever I call into Skipton International in Guernsey.
Response from Skipton International:
Thank you for your feedback which I have had investigated. When a bond matures Skipton sends a closing statement and if the bond rolls over to a new product a deposit certificate is sent for the new account (which has a new number) 14 days after opening. On review we agree the text of these documents should be improved to make them clearer and we will instigate improvements accordingly. Thank you for bringing this to my attention. Kind regards Jim Coupe Managing Director
Thank you for your feedback which I have had investigated. When a bond matures Skipton sends a closing statement and if the bond rolls over to a new product a deposit certificate is sent for the new account (which has a new number) 14 days after opening. On review we agree the text of these documents should be improved to make them clearer and we will instigate improvements accordingly. Thank you for bringing this to my attention. Kind regards Jim Coupe Managing Director
May 2 2019 - 20:41
Savings
Customer Service Review:
Service is fine, I just wish you would stop sending ;onthly papers statements and make these available online - a couple of years ago I was told this was on the cards but still waiting...
Product Review:
Just wish interest rates were a bit higher, right now they're not even keeping up with inflation.
May 2 2019 - 20:19
Savings
Customer Service Review:
Elaina was very knowledgeable about investment options and was able to understand our needs during a difficult Brexit time....what to do for the best!
Product Review:
Interest rate could be higher for re-investors
May 2 2019 - 19:22
Savings
Customer Service Review:
L'ultimo volta che ho parlato con un membro della banca stato estramemente gentile e chiaro. Però avrei dovuto essere informato prima che il mio denaro era in hold per in periodo di tempo prima di essere investito invece ho ricevuto una comunicazione vie lettere dicendo semplicemente che il mio conto era chiuso ....senza dire dov'era finito la somma!. Forse avrei potuto evitare la chiamata!