Customer Reviews for Skipton International
Our overall score: 4.6/5
Apr 9 2019 - 07:40
Mortgage
Customer Service Review:
Friendly, helpful and efficient. We would use them again
Apr 8 2019 - 06:15
Savings
Customer Service Review:
I thought I was going to have to write to move money in my accounts, but I discovered I could you a password service and made the arrangements over the phone which was much more convenient.
Apr 8 2019 - 04:36
Mortgage
Customer Service Review:
Approval process was reasonably fast. But for the actual exchange, Skipton needs to appoint their own lawyers and they have been the speed limiting factor. There were instances that their lawyers took one week to respond.
Product Review:
Good
Apr 8 2019 - 02:51
Mortgage
Customer Service Review:
Fantastic. Renwed our mortgage from abroad. Stress free, organised and very smooth process. Very good experience.
Product Review:
Thank you for a fantastic service. Very attentive and stress free. Thank you.
Apr 2 2019 - 11:55
Mortgage
Customer Service Review:
Excellent customer service from all members of the team in the UK and partners in Dubai.
Product Review:
The product was ideal for my wife and me and gave us the flexibility that we needed.
Apr 2 2019 - 11:34
Mortgage
Customer Service Review:
Good communication despite the fact that I live overseas
Product Review:
Good product - but of course I want it cheaper!
Apr 2 2019 - 07:59
Savings
Customer Service Review:
Staff are very helpful on the phone. No complaints
Product Review:
What I really miss is that the bank does not advice you if better rates are available and it would be in the interest of the customer to move the funds to a different account. In addition I do not find the bank statements very clear.
Apr 2 2019 - 07:09
Savings
Customer Service Review:
Have had excellent service from all the Skipton team and a strong relationship with Aaaron Walden
Product Review:
Best offshore rates///////////
Apr 2 2019 - 06:20
Mortgage
Customer Service Review:
Skipton were very efficient in how they managed my application and responded to mails very quickly.
Apr 1 2019 - 18:04
Savings
Customer Service Review:
They are very polite and helpful and prompt with their paperwork.
Product Review:
Their Bond Rate is better than some of their competitors.
Apr 1 2019 - 16:10
Savings
Customer Service Review:
I was a little confused when the paperwork came through but a quick chat in the office answered all my questions. The service seems to be very professional and I'd have no problem in recommending them to friends or family.
Product Review:
I would prefer a better interest rate obviously but in the current climate it's probably not feasible.
Apr 1 2019 - 16:03
Savings
Customer Service Review:
It is very regrettable that Skipton no longer offers fixed rate bonds. Customers were given no notice of this change. Without this offering customers will move to competitors who can provide their requirements. There will be consequential loss of business to Skipton reducing the profitability and sustainable stability of a relatively small market player.
Product Review:
The previously offered fixed rate bonds had acceptable interest rates and terms.
Response from Skipton International:
Thank you for your feedback.Skipton provides a range of deposit accounts across easy access, notice and fixed. We currently offer a fixed 1 year bond, two variable rate notice accounts and a variable rate easy access account. We always provide a range of accounts and rates to ensure that we have sufficient deposits to fund our continued growth in assets and profitability.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.Skipton provides a range of deposit accounts across easy access, notice and fixed. We currently offer a fixed 1 year bond, two variable rate notice accounts and a variable rate easy access account. We always provide a range of accounts and rates to ensure that we have sufficient deposits to fund our continued growth in assets and profitability.
Kind regards
Jim Coupe
Managing Director
Apr 1 2019 - 15:56
Savings
Customer Service Review:
A helpful response to my phone call and a good service by post when opening a new account.
Product Review:
An eighty day notice account represents a convenient time period for my current circumstances.
Apr 1 2019 - 15:50
Savings
Customer Service Review:
They do what they say and they do it well. I have had nothing but very efficient and helpful service and I would strongly recommend to any expat requiring banking services.
Product Review:
Currently it’s the best value in the market.
Apr 1 2019 - 15:41
Savings
Customer Service Review:
A no hassle company unlike the mainstream UK banks. Good saving rates and an efficient service. Looking forward to the internet banking initialization.
Apr 1 2019 - 15:40
Savings
Customer Service Review:
Available immediately and competent. Would recommend them.
Product Review:
Good
Mar 30 2019 - 23:19
Mortgage
Customer Service Review:
They were friendly, communicative and responded timely to my questions. My only gripe was that the initial contact for the product wasn't 100% sure of the rules on paying down the mortgage, which resulted in me expecting to pay down a % as soon as the mortgage was drawn down, but in fact I have to wait three months.
Product Review:
Good
Mar 29 2019 - 12:32
Mortgage
Customer Service Review:
As one of the only existing ex-pat mortgage providers, Skipton provide a good product for buy-to-let purchases. Some staff were helpful via email, but I found the whole process quite confusing. It would have been useful to receive a list of documents required and a timeline in advance, as well as having 1 main person to liaise with, rather than several different people who apparently each deal with a different stage of the application. No regrets so far though...
Product Review:
Seems to be a good product for ex-pats.
Mar 21 2019 - 16:14
Savings
Customer Service Review:
I called to ask about an annual statement for a fixed term bond. Customer associate was very pleasant and confirmed none had been sent. Within a week, one was sent. Thank you!
Product Review:
Good