Customer Reviews for Skipton International
Our overall score: 4.6/5
Jun 14 2021 - 09:23
Savings
Customer Service Review:
They have a good team and will certainly will use them again
Jun 14 2021 - 08:38
Savings
Customer Service Review:
I have always found the Skipton staff to be helpful, polite and understanding.
Product Review:
Your interest rates are average.
Jun 14 2021 - 08:25
Mortgage
Customer Service Review:
took 16 weeks from start to finish... for an equity release on property i already owned... and you were lending less than 50% of property value.... zero risk, but still 4 months ... !!!!! go figure.... first two sales people didn't pass on all the info supplied.... not sure if they been reprimanded. Kelly Gaudion stepped in and saved the day for Skipton... proactive and respectful
Response from Skipton International:
Thank you for your feedback. I have had your application investigated and I am sorry that Skipton's service did not meet the high standards we set ourselves, and for that I hope you will accept my apology. I can assure you that we will learn from this and strive to ensure it is not repeated. I am glad that Kelly ultimately provided the service you should have enjoyed from the outset. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I have had your application investigated and I am sorry that Skipton's service did not meet the high standards we set ourselves, and for that I hope you will accept my apology. I can assure you that we will learn from this and strive to ensure it is not repeated. I am glad that Kelly ultimately provided the service you should have enjoyed from the outset. Kind regards Jim Coupe Managing Director
Jun 14 2021 - 07:11
Mortgage
Customer Service Review:
Good Service - small error on first transfer date (should have been 10th but was billed on 1st.
Product Review:
Maybe should be 5 - I'm Expat so I have limited options on mortgage providers. Product looks good and certainly helps me.
Jun 14 2021 - 04:17
Mortgage
Customer Service Review:
Quick to reply to emails and questions. Although most communication was done via my mortgage broker.
Product Review:
Excellent
Jun 14 2021 - 02:31
Mortgage
Customer Service Review:
It has been a very long process. The feedback is not timely and there is no enough visibility on the progress. The fact that I didn't use their conveyancer has created so much delay in closing but indeed I have to pay for the conveyancing fee of GBP3,000 even though I am not using their conveyancer. It doesn't really get their attention to support the process in a timely manner even though I have paid for their service.
Product Review:
Not competitive in the market.
Jun 13 2021 - 15:32
Mortgage
Customer Service Review:
Skipton were great to deal with, very responsive & informative. Their solicitors, Walker Laird, were somewhat frustrating to deal with. We had several issues with them including them re-requesting information/documents they were already provided, incorrect details on documents provided by them, and they waited until the last minute to raise issues with the documents and asked for an extension on completion which we agreed to, they then asked for another extension which we declined.
Product Review:
The product does not provide access to an online platform where I can log on and check my mortgage balance.
Product Review:
Good
Jun 8 2021 - 16:11
Savings
Customer Service Review:
I always receive professional support and assistance at Skipton International
Product Review:
The product is relevant to what I wish to invest in at this time.
Jun 8 2021 - 08:24
Mortgage
Customer Service Review:
While it took a longer time for loan approval due to the pandemic last year. I am delighted by the fast response from the mortgage team after the loan has been approved.
Product Review:
Respond as quickly as possible.
Know your customers.
Know your customers.
Jun 7 2021 - 15:08
Savings
Customer Service Review:
I've used Skipton for a number of years and always found them helpful and easy to deal with.
Product Review:
I'd like to give 5 stars and I would if the rates were a bit higher.
Jun 7 2021 - 13:58
Mortgage
Customer Service Review:
Speedy, professional, informative staff. They had my best interest at heart
Product Review:
Exactly what we needed and hassle free
Jun 7 2021 - 13:25
Mortgage
Customer Service Review:
Excellent service. Nathan mortgage advisor talked us through the process the whole way. Always available and nothing to much trouble. Insured all paperwork was ready for underwriter and was right first time as we were on a tight deadline. Excellent service and very swift turn around. Also Kerry in the underwriting team also excellent service,
Product Review:
Good products and explained thoroughly
Jun 7 2021 - 13:18
Mortgage
Customer Service Review:
Great service, will totally recommend, Paul was amazing .
Product Review:
Great product , very happy.
Jun 7 2021 - 11:24
Savings
Customer Service Review:
Excellent problem solving and follow-up ; particularly from Sam.
Product Review:
Good
Jun 7 2021 - 10:50
Savings
Customer Service Review:
Very efficient in all ways, offering good (for these days) interest rates.
The online services are super and work well.
Happy to recommend to anyone.
Product Review:
Best savings rates around in these strange times.
Their online services make it easy to open an account.
Thank you.
Their online services make it easy to open an account.
Thank you.
May 22 2021 - 07:50
Mortgage
Customer Service Review:
Skipton's valuer undervalued the property and I had to find an extra 80,000GBP at the last minute. Luckily I was able to get the money, otherwise I would have lost the property!!
Product Review:
Average
Response from Skipton International:
Thank you for your feedback. I am sorry to hear the independent valuer considered the property value lower than you had hoped. Skipton uses a panel of valuers that is managed by a third party (Connells Estate Agents in our case) to provide UK wide coverage. All of these valuers are qualified members of the Royal Institute of Chartered Surveyors. When Skipton instructs Connells to arrange a valuation one of these valuers is selected at random to visit the property and return their assessment of condition and value. Skipton does not have any direct relationship with any individual valuer and relies upon their advice. I would note that other properties in the development were also valued lower by other valuers. I would still be interested how you score the service directly provided by Skipton. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I am sorry to hear the independent valuer considered the property value lower than you had hoped. Skipton uses a panel of valuers that is managed by a third party (Connells Estate Agents in our case) to provide UK wide coverage. All of these valuers are qualified members of the Royal Institute of Chartered Surveyors. When Skipton instructs Connells to arrange a valuation one of these valuers is selected at random to visit the property and return their assessment of condition and value. Skipton does not have any direct relationship with any individual valuer and relies upon their advice. I would note that other properties in the development were also valued lower by other valuers. I would still be interested how you score the service directly provided by Skipton. Kind regards Jim Coupe Managing Director
May 17 2021 - 18:23
Mortgage
Customer Service Review:
Quick response to emails. Clear instructions. Great customer service, easy to deal with.
Product Review:
Not great products, too much capitalism