Customer Reviews for Skipton International
Our overall score: 4.5/5
Product Review:
good product ...................
Sep 10 2021 - 08:59
Mortgage
Customer Service Review:
Very quick and helpful response to my mortgage enquiry,
Sep 9 2021 - 23:58
Savings
Customer Service Review:
The staff made the process straightforward.
Product Review:
Excellent
Sep 9 2021 - 17:53
Savings
Customer Service Review:
We found Skipton very helpful. The lady I spoke to was very pleasant & professional.
Product Review:
Excellent
Sep 9 2021 - 08:26
Savings
Customer Service Review:
Instructions on matured account were carried out.
Product Review:
Excellent
Sep 9 2021 - 03:00
Mortgage
Customer Service Review:
The team is very helpful, especially Humphrey. It's a pleasure working with him.
Product Review:
Excellent
Sep 5 2021 - 23:15
Mortgage
Customer Service Review:
Thorough, Speedy, Proactive, Professional
Product Review:
There was very little choice and options for us which means we ended up with a very expensive product compared to our last one. I think it was partly the circumstances (COVID impact and oversees borrower) and not Skipton.
Sep 5 2021 - 08:25
Savings
Customer Service Review:
Skipton Int. are well respected by me. Notwithstanding, I cannot download their messages on-line regarding a/c maturity.
Product Review:
Products are generally good, online access to downloads unavailable.
Sep 5 2021 - 07:09
Savings
Customer Service Review:
This review is related to your on-line system only. Telephone contact with your staff is usually fine.
You sent an email advising me that there is a document waiting for me so I logged on and hit the download button which seemed to work. However, where the heck is the document downloaded to? I have spent an hour searching Desktop, Downloads and Documents on my laptop to no avail.
There is nothing on the website to say where the documents are downloaded.
Sep 3 2021 - 08:07
Mortgage
Customer Service Review:
Excellent no nonsense, to the point service
Product Review:
Excellent
Sep 3 2021 - 07:03
Mortgage
Customer Service Review:
There was a lot of documentation and evidences required which was time consuming. When living in a pandemic it would have been useful to have greater use of electronic signatures than wet, with physical hard copies having to be posted. However mortgage decision was swift thereafter. During conveyancing portal useful doc sharing tool and tracking progress.
Product Review:
Product terms and conditions were very clear. Product competitive in what is a relatively small market
Product Review:
Excellent
Sep 2 2021 - 17:47
Savings
Customer Service Review:
They answered the telephone promptly.
The man I spoke to was polite and efficient.
Product Review:
I was dealt with efficiently and in a friendly manner. The interest rate on my deposit was competitive.
Sep 2 2021 - 13:16
Mortgage
Customer Service Review:
Very responsive and helpful in my application.
Product Review:
Excellent
Sep 2 2021 - 13:03
Savings
Customer Service Review:
Skipton has now allowed easy renewal of deposits , which are usually peoples savings probably only to be needed in emergency, without the need to visit the office or complete yet more forms with the same information and provide yet more copies of the same CDD. Many Banks still insist on this nonsense. So well done Skipton.
Product Review:
Rates are still low but improving. Skipton's rates are however better than most Bank's rates.
Sep 2 2021 - 12:58
Savings
Customer Service Review:
Great efficient service. Very helpful and customer focus was fantastic
Product Review:
Great account just what I need
Aug 30 2021 - 17:16
Savings
Customer Service Review:
Instructions followed as required. Always reliable.
Product Review:
Rates are low reflecting the market situation but at least we regard the deposits as safe.
Aug 23 2021 - 15:31
withdrawal of part of funds
Customer Service Review:
Not only do Skipton International offer highly competitive interest rates, they also provide probably the best service I have ever received from any financial institution. Phone calls are usually answered quickly (no long waits with interminable music), enquiries are answered and instructions carried out promptly and without fuss, and all this is done in an invariably friendly and polite manner. They are moreover willing to be flexible - for instance allowing me recently to withdraw funds a few days early from a notice account without interest penalty.
Very highly recommended!
Product Review:
I cannot praise too highly your flexibility and willingness to allow us to withdraw some of our 180-day funds a few days early without interest penalty - all done without fuss or bother, and with your usual very friendly service. Thank you.
Aug 20 2021 - 04:25
Savings
Customer Service Review:
Very good customer service. Very easy to use web site and good telephone service.
Product Review:
Excellent