Customer Reviews for Skipton International
Our overall score: 4.6/5
Dec 11 2018 - 08:46
Mortgage
Customer Service Review:
Mostly good... but all communication had been with my wife and her name was first on the aplicatuon so why were only her (male) partner's details sent to the conveyancer? Is Skipton International really that sexist?
Also a few hassles with wanting things in formats that weren't specified upfront... a few more details could have saved a lot of hassle.
Product Review:
Fairly competative and the only option available from anyone!
Dec 9 2018 - 12:40
Mortgage
Customer Service Review:
Very professional service, the whole process was made to be very easy.
Product Review:
Good
Product Review:
Excellent
Dec 5 2018 - 21:09
Mortgage
Customer Service Review:
As a first time buyer I was treated so well and talked through all options available with Skipton. On a personal level Lucy Munroe was incredible from start to finish from helping me with my application to following up with lawyers to ensure all was in order for completion
Product Review:
I chose skipton as the product options were more varied than other providers. Equally the application fee waiver offer really helped towards the property purchase and as a first time buyer this was so attractive
Dec 5 2018 - 14:21
Mortgage
Customer Service Review:
Absolutely excellent service. Very responsive and helpful with my mortgage
Product Review:
Excellent
Dec 5 2018 - 13:57
Mortgage
Customer Service Review:
Our application was dealt with in a polite, professional and extremely efficient manner. We were kept informed of any developments at every step along the way and whilst applying for a mortgage can be quite stressful, my wife and I felt the complete opposite!
Product Review:
Excellent
Nov 14 2018 - 15:23
Savings
Customer Service Review:
I simply requested tax certificates for the UK financial year and they couldn't be provided....
Product Review:
I'm unhappy with the savings rates and speed of reacting to base rate rises
Nov 12 2018 - 17:40
Savings
Customer Service Review:
I already have a mortgage with Skipton yet I had to provide Proof of Identity as though I were a new customer- seems strange.
On top of that I had to produce a lot of evidence as to how I got the money which almost made me go elosewhere.
Product Review:
Good interest rate for me to invest my money
Nov 12 2018 - 10:18
Savings
Customer Service Review:
Very helpful, friendly and you never feel rushed because they are prepared to explain things to you
Product Review:
Best available interest rates
Nov 10 2018 - 15:51
Savings
Customer Service Review:
I had great service polite helpful and efficient advice.
Product Review:
Excellent
Nov 9 2018 - 19:25
Savings
Customer Service Review:
Natalie was really helpful and explained everything so nicely
Product Review:
Easy access and fkexibility
Nov 9 2018 - 17:11
Savings
Customer Service Review:
Skipton have always given us amazing service, friendly staff, good advice and all correspondence in timely manner. I really can't fault them, they make all our dealings so easy. Thank you.
Nov 9 2018 - 09:51
Savings
Customer Service Review:
Deposit required renewing. No drama.
Nov 9 2018 - 09:30
Mortgage
Customer Service Review:
I find Skipton so easy to deal with. I dealt with Paul & he is efficient & approachable.
When things were going wrong with my house sale, he offered practical solutions & ensured everything stayed on track (which was some challenge when others were dragging their heels)
It would be fair to say that he definitely made my life easier, listened when I had stressful moments & stayed calm & focused throughout.
He just seemed to coordinate everything & kept me in the loop.
Things were very hectic when my original purchase went through so I never properly thanked him - but I really appreciated all his hard work he definitely was instrumental in making everything happen
Nov 9 2018 - 07:30
Savings
Customer Service Review:
Friendly, professional service with quick and easy solutions to my requests. A very human approach to client service.
Product Review:
Excellent rates for small investors.
Nov 9 2018 - 06:35
Savings
Customer Service Review:
Good response from staff for emails.
But disappointed there is no online account service.
Strikes me as a little old fashioned to be reliant on post especially to countries where post is unreliable.
Product Review:
Still too early to say much
Response from Skipton International:
Thank you for your feedback.I agree we need an online channel for our customers and we are working on this at present. It is our largest and most expensive project to date and has taken longer than we had initially expected, but we are ensuring the online channel is robust before we launch. At present we expect to commence writing to customers from early in the new year to ask whether they would like online access with the roll out across all customers taking a few weeks.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.I agree we need an online channel for our customers and we are working on this at present. It is our largest and most expensive project to date and has taken longer than we had initially expected, but we are ensuring the online channel is robust before we launch. At present we expect to commence writing to customers from early in the new year to ask whether they would like online access with the roll out across all customers taking a few weeks.
Kind regards
Jim Coupe
Managing Director
Nov 9 2018 - 02:36
Savings
Customer Service Review:
Immediately responsive to my desire to credit funds to new account. Never used account had been closed due to computer upgrade. Replacement was opened with no fuss at all.
Product Review:
Very market competitive. Thank you.
Product Review:
Product tailored to my situation