Skipton International Online FAQs

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  • Where do I find the Skipton International Online login page?

    Click the 'Online' button found at the top right of our website - www.skiptoninternational.com 

  • How do I register?

    If you are an existing customer please telephone our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.  If you do not hold an account with Skipton, please complete the Online Savings Application Form.

  • Am I charged for registering for Skipton International Online?

    There is  no charge for registering and using Skipton International Online.

  • Where do I find the Skipton International Online Terms of Use?

    Visit the Forms page on our website.

  • What is my User ID?

    The User ID is a unique indentifier used to login to Skipton International Online.

  • What is an Activation Code?

    The Activation Code will be provided by Skipton and should be used only on your first login

  • What is a One Time Password?

    This is a password that is valid for only one login session, you will need this to access Skipton International Online. The One Time Password is generated through the HID Approve App or Hard Token.

  • What if I do not have an Apple or Android Device?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • Will I be able to view my offline accounts?

    Yes, you will be able to view all of your savings accounts 

  • What if I have forgotten my Password?

    If you wish to reset your password, please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • What if I have forgotten my User ID?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • How do I log off?

    Click the 'Logout' button found at the top right of the screen.

  • Will it lock out after a period of inactivity?

    Yes.  After 10 minutes of inactivity you will be timed out. 

  • Will I automatically be logged out if I close my browser?

    No.  Once you have finished your session please click 'log out'

  • What is a One Time Password?

    This is a password that is valid for only one login session, you will need this to access Skipton International Online. The One Time Password is generated through the HID Approve App or Hard Token.

  • How do I download the 'HID Approve' App

    Go to the Application Store (App Store / Google Store) on your device and download the 'HID Approve' App.

  • Can I have more than one registered device or hard token?

    No.  You will only be able to have one registered device. 

  • How do I change my registered device?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • What do I do if I have forgotten my HID Pin to access my soft or hard token?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • What do I do if my registered device/token has been lost or stolen?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • Can I use the HID Approve App abroad?

    Yes, the app works abroad but be careful as data charges may be added, please check with your provider 

  • How can I view my accounts?

    Your accounts will be shown on the Homepage when you have logged in to Skipton International Online.

  • Where can I view my transaction history on my access/variable account?

    Under your account click 'View Mini Statement' for the most recent transactions. To view all history click 'View Full Transactions List'.

  • How do I make a payment?

    On the account you would like to make a payment click 'make a Payment/Transfer' and then select which type of payment you would like to make and follow the steps on screen.

  • How do I give notice on my notice account?

    This cannot be completed online, please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • How do I open an account?

    Click 'Open New Account' on the right hand side of the Homepage.  

  • How do I close an account?

    Click 'Account Closure Request' on the  right hand side of the Homepage. Your request will be sent to the Skipton Team.

  • How can I view my Fixed Rate Savings Account?

    Your Fixed Rate Savings Accounts will be shown on the Homepage when you have logged in to Skipton International Online.

  • How do I open a new Fixed Rate Savings Account?

    Click 'Open New Fixed Rate Savings Account' on the right hand side of the Homepage.  

  • Where can I view my statement of my Fixed Term saving account?

    Once you click 'View' on your Fixed Rate Savings Account, the transaction history will appear here.

  • Where do I find the maturity date of my Fixed Rate Savings Account?

    Once you click 'View' on your Fixed Rate Savings Account, the maturity is shown as the Available Date.

  • Can I give maturity instructions online?

    Yes. Three weeks before your Fixed Rate Savings Account is due to mature, you will receive a document generated email confirming you can now give your maturity instructions.  If you view your Fixed Term Savings, 'Maturity Options' will show in the Action column if it is available.

  • How do I know when a maturity statement is available?

    You will receive an email advising that a document is waiting for you.

  • How do I arrange an internal payment?

    Click 'Payments/Transfers' and then select 'Account Transfers' on the account you wish to make the transfer from. 

  • Can I make a 3rd party payment?

    You can only make payments to nominated account(s) in your name.

  • Can I make a payment to a foreign bank acocunt?

    No, payments through Skipton International Online may only be made to a Channel Island or UK bank account.

  • How will my payment be sent?

    You can specify if you would like your payment sent by BACS or CHAPS.

  • What is a BACS payment?

    A BACS payment is free of charge and takes three working days to clear in your account.

  • What is a CHAPS payment?

    A CHAPS payment costs £25 and will clear in your account on the day the payment is made.

  • How far in advance can I create a payment?

    365 days in advance.

  • How do I delete a payment?

    You can only delete a future dated payment.  This can be done by clicking 'Upcoming Payments' and then the 'X' next to the payment you wish to delete.

  • What are your payment cut off times?

    The cut off time for BACS and CHAPS payments on Skipton International Online is 14:00 UK time.

  • How will I know if my payment is successful?

    You will receive an email notification that a confirmation document is waiting for you.  This will appear in 'My Documents'.

  • What is the minimum I can withdraw to my Nominated Account?

    £250 for external BACS and CHAPS payments.

  • How much can I withdraw from my account?

    Withdrawal limits are subjective to your account terms.

  • How can I download transaction history?

    Click into the relevant account and under 'Recent Transactions' click 'Download in PDF'.

  • How far back can I view account activity?

    You can view 6  years account activity.

  • Can I order a paper statement?

    Your annual statement will appear on the Documents page. If you require a statement for transactions between specific periods, you may download your transaction history.

  • How do I make a payment to a nominated account?

    On the  relevant account select 'Payment/Transfers' and then 'External Payments'.

  • Why does the same Nominated Account appear twice?

    This is because our banking system creates a BACS and CHAPS payment option for each Nominated Account.

  • Can I amend an existing Nominated Account?

    No, you will have to create a new Nominated Account.

  • How do I add a nominated account?

    On your home page, on the right hand side click 'Manage Nominated Accounts' and then click 'Create new Nominated Account'.

  • Can I create a Nominated Account that's not in my/our names(s)?

    No.  The Nominated Accout must be in your own name(s).

  • Can I set up and use a new Nominated Account straight away?

    No. Our Banking Team will need to approve your new Nominated Account before you can make payments to it. We will do this within 3 workings days.

  • How do I send a secure message?

    On the top right hand side on your page click 'Messages' and then click 'View & Send Messages'.

  • How do I open a secure message?

    Click into 'Messages' and click 'View Conversation' on the message you wish to read.  Click 'View Message' on the next screen.  

  • How will I be notified that I have received a secure message?

    You will receive an email notification.

  • How do I change my contact details and settings?

    On the home screen, click settings at the top right hand side of the screen and click 'change your details & preferences'.

  • If I change/update my details, will you do a call back to check these changes?

    Yes a member of Customer Services  will contact you to confirm the changes.

  • How do I change my password?

    On the home screen, click settings at the top right hand side of the screen and click 'change your details & preferences'.

  • Can I change my User ID?

    No, this is generated by our banking system per customer and cannot be amended.

  • How secure is your online banking?

    Please see our Online Banking Security document for further information.

  • What security is in place for logging in?

    You will be issued with a unique User ID and Activation Code.  On the initial registration you will need to enter these details, create a password and register a iOS or Android device (which will be used to generate a one time password).

  • How many attempts of a wrong password before I am locked out?

    You will be locked out after 3 failed login attempts.  

  • Who do I contact if I am locked out of Skipton International Online?

    Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • Who do I contact if I am experiencing problems using Skipton International Online?

    Please contact our Customer Services Team on + 44 (0) 1481 734034. Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • What is the Contact phone number?

    Customer Services Team on + 44 (0) 1481 734034

  • What are the office opening times?

    Telephone lines are open 8:30am to 5:30pm (UK time), Monday to Friday.

  • What is the minimum amount I can transfer between two existing accounts?

    The minimum amount you can transfer between two existing accounts is £1.

  • Are there different ways of logging into the HID approve app?

    Yes, the HID Approve App supports facial and fingerprint recognition. This can be used in place of a 4 digit passcode. To do this:

    1. Open the App and click the three horizonatal lines in the top right hand corner;
    2. Click 'Enable Touch ID' or 'Enable Face ID';
    3. Enter your 4 digit passcode and click 'OK'.

    Touch ID or Face ID has now been enabled.

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