Customer Reviews for Skipton International | Page 84
Our overall score: 4.7/5
Mar 1 2017 - 11:05
Savings
Customer Service Review:
Staff were pleasant, polite and helpful.
Product Review:
Fixed rate bonds are historically low at the moment but Skipton's are about the best of a very poor bunch.
Mar 1 2017 - 10:57
Savings
Customer Service Review:
We were very happy with the service we received from Emma, she was very helpful and friendly and gave us advice.
Product Review:
The product suits us perfectly
Mar 1 2017 - 10:48
Savings
Customer Service Review:
In this day and age not to have internet online banking is incredibly poor.
It also results in the inability to have a secure e-mail service.
This results in an incredibly slow postal system unless you are resident in the UK.
Which defeats the object market concerned.
The staff that I have dealt with and spoken to are excellent.
The weakness is with Skipton's system.
I can only hope that this backwardness is resolved in the very near future.
I would be bold to suggest that there are a fair number of customers who have gone to other banks who have online banking.
Product Review:
So far too early.........
Response from Skipton International:
Thank you for your feedback and I am pleased to hear you consider of staff excellent.
I understand your frustration with the current lack of online service. However, I am pleased to report that Skipton International is undertaking the replacement of its banking system that will facilitate online access to accounts. We are hoping to be able to commence roll out towards the end of this year.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback and I am pleased to hear you consider of staff excellent.
I understand your frustration with the current lack of online service. However, I am pleased to report that Skipton International is undertaking the replacement of its banking system that will facilitate online access to accounts. We are hoping to be able to commence roll out towards the end of this year.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 10:45
Savings
Customer Service Review:
Was dealt with in a friendly and professional manner by Ellie. My needs were understood from the off.
Product Review:
Not much to say, the low interest rate is still competitive in the current climate.
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Ellie, who will no doubt be pleased to hear you considered her service friendly and professional.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Ellie, who will no doubt be pleased to hear you considered her service friendly and professional.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 10:43
Savings
Customer Service Review:
Good clear paperwork. As easy as you can make it. Well done
Product Review:
Competitive rate xxxxxxxx
Mar 1 2017 - 10:42
Savings
Customer Service Review:
Found it easy to set up an account - I was able to research & find the account i needed online and the form had clear instructions. I popped in to drop off the form and staff were friendly and i recieved a confimation email soon after to say it was all set up and ready to use.
Product Review:
Better product than i previously had and exactly what i needed with a good interest rate.
Product Review:
Was generally ok. Will recommend to others
Mar 1 2017 - 10:37
Savings
Customer Service Review:
Would have been better served if we could have opened account online
Mar 1 2017 - 10:35
Mortgage
Customer Service Review:
Quick Response, friendly and explains in a way you can understand
Product Review:
Varied options depending on your needs
Product Review:
super well done to all and slick service
Feb 20 2017 - 11:10
Savings
Customer Service Review:
Very well looked after. Phone answered immediately without automated response for a long wait.
Clear and precise instructions.
So far very satisfied.
Feb 19 2017 - 10:28
Savings
Customer Service Review:
Rang up with a query recently and received a quick and helpful reply. Was told I would get an email with the required information which arrived promptly as promised. Great service as usual.
Product Review:
Best deal for me with a secure reliable company.
Feb 15 2017 - 08:48
Mortgage
Customer Service Review:
Pleased with the outcome. It was difficult to get in touch with my case handler at times, though it was the xmas period.
Product Review:
Very happy with mortgage.
Product Review:
suited my needs as a savings investment
Feb 14 2017 - 08:41
Savings
Customer Service Review:
In the early contact I've had with Skipton, as a new client, I've found the staff manning the telephone friendly and helpful and the letters clear and prompt.
Product Review:
At the time one of the best products on the market
Feb 13 2017 - 10:26
Savings
Customer Service Review:
I thought it was all very efficient. I was seen to straight away when I took my completed form and out again in under 10 minutes.
Product Review:
A good rate for nowadays.
Product Review:
Limited range of products for expats could be improved
Feb 10 2017 - 19:49
Savings
Customer Service Review:
Its good, but this can be Excellent only and only when they have an Online System working. They have been talking of this for ages, but even a tortoise can walk faster.
Product Review:
Good rate in the current poor market conditions.
Feb 10 2017 - 13:10
Savings
Customer Service Review:
Your Customer Service Officer on the phone was extremely helpful and very cheerful.
Product Review:
Good competitive interest rate