Customer Reviews for Skipton International
Our overall score: 4.6/5
Mar 4 2019 - 09:52
Mortgage
Customer Service Review:
Yes I would recommend Skipton, as I appreciate their flexibility & speed of service. Thank you
Product Review:
Just what I needed in terms of the investment requirement. One would always prefer better rates, but given the circumstances and the market I am satisfied with what Skipton were able to deliver in a very short space of time. Thank you
Feb 22 2019 - 20:45
Savings
Customer Service Review:
They have always answered my queries promptly. I would recommend them as there does not appear to be any other Building Society that is offering a better rate.
Feb 22 2019 - 19:15
Savings
Customer Service Review:
Efficient, but not. Stopped because of the stupid pop-up from feefo
Product Review:
no, i will contact skipton
Feb 22 2019 - 09:19
Savings
Customer Service Review:
Resolved a difficult issue very efficiently and found solutions to meet our requirements.
Will definitely recommend to others And propose to use the company into the future.
Product Review:
Excellent
Feb 22 2019 - 09:13
Savings
Customer Service Review:
Helpful, accommodating and personal
Feb 22 2019 - 09:13
Savings
Customer Service Review:
Always very polite&helpful.
Very happy with your service.
Feb 22 2019 - 09:11
Savings
Customer Service Review:
Spoke to a real person in English. I am getting tired of speaking to someone based on India who speaks English but doesn’t really understand it.
Everything was handled quickly and efficiently.
Product Review:
N/A. Transferring monies from one account to another.
Product Review:
Very good in the current climate
Product Review:
Good
Feb 22 2019 - 01:40
Mortgage
Customer Service Review:
Very professional, regular updates, timely. Everything was explained well, commitments were honored, always had time to answer queries.
Product Review:
I was a bit limited as an expat in China but happy overall.
Feb 21 2019 - 19:47
Mortgage
Customer Service Review:
Team was very supportive from application right till draw up day.
Product Review:
Good
Feb 21 2019 - 19:08
Mortgage
Customer Service Review:
So helpful and offered a personal service. Easy to deal with
Product Review:
Excellent
Feb 20 2019 - 15:59
Mortgage
Customer Service Review:
I was very happy with the professional manner in which Skipton International processed my mortgage application. Also how they advised me on upcoming document duty changes, which saved me money. I would use them again.
Product Review:
Good interest rate, would have been five stars only still had product fee of £999.
Feb 13 2019 - 13:09
Savings
Customer Service Review:
prompt info for maturing deposit. easy to complete and return forms with instructions. prompt action of requested instructions with statements and advices
Product Review:
good interest rate compared to other providers
Feb 12 2019 - 14:10
Mortgage
Customer Service Review:
Hello,
Compiling the information for the mortgage was overly complicated and unclear.
On two occasions the Skipton representative declared that the deal would be void if I didn’t supply certain documents within a week. Of which some documents required posting the wetted signed document. Living in Italy and relying on the Italian postal service is impossible and caused a great deal of stress. When this happen for the second time without warning I was very close to cancelling the mortgage.
On top of this the documents required kept on growing in number and seemed never ending. Some of which were never listed in the original application and caused a great amount of time and energy to obtain. This was increasing stressful when my representative declared they had to be available within a week or the deal would be void and I’d lose my application fee.
I found my representative particularly unhelpful and would NOT recommend the process.
Product Review:
Overly complicated application with unhelpful staff
Response from Skipton International:
Thank you for your feedback, which I have had investigated.Unfortunately when an application is not completed and required supporting documentation outlined on the application is not provided then underwriting cannot be completed. 14 outstanding items were requested on the day the application was received. Despite this the valuation was instructed immediately the Application Fee was finally received, and the surveyor unfortunately indicated further reports were required.
I am satisfied the underwriters did everything possible to progress this application in the circumstances.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have had investigated.Unfortunately when an application is not completed and required supporting documentation outlined on the application is not provided then underwriting cannot be completed. 14 outstanding items were requested on the day the application was received. Despite this the valuation was instructed immediately the Application Fee was finally received, and the surveyor unfortunately indicated further reports were required.
I am satisfied the underwriters did everything possible to progress this application in the circumstances.
Kind regards
Jim Coupe
Managing Director
Feb 12 2019 - 12:08
Mortgage
Customer Service Review:
Very simple process, friendly ... I would recommend skiptons in the future.
Feb 10 2019 - 09:02
Savings
Customer Service Review:
Always kept up to date on any information. Seem reliable.
Product Review:
Best of terrible interest rates
Product Review:
Excellent
Product Review:
Good interest with easy access
Feb 9 2019 - 12:22
Savings
Customer Service Review:
On enquiry the assistant auggested a better account which citted my circumstances
Product Review:
Reasonable interest rate, not great