Customer Reviews for Skipton International
Our overall score: 4.6/5
Nov 2 2017 - 14:54
Savings
Customer Service Review:
Friendly, professional and very efficient
Product Review:
Very competitive rate of interest on one year fixed savings
Nov 2 2017 - 04:56
Mortgage
Customer Service Review:
We used Skipton as we had our first Mortgage with you so we came straight back to you as we had had a great service before
From the moment I rang the service was very professional
We dealt with Paul Hyde in your Jersey branch and he was fantastic always kept me informed and was an absolute pleasure to deal with
I would highly recommend Skipton and definitely use them again in the future
Thanks again to Paul and his team
Product Review:
Amazing service great rates the best by far very welcoming
Response from Skipton International:
Thank you for your feedback.
It is great to hear that Skipton continues to provide you good service for your mortgage requirements. I will forward your feedback to Paul, as I am sure he will be really pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
It is great to hear that Skipton continues to provide you good service for your mortgage requirements. I will forward your feedback to Paul, as I am sure he will be really pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Nov 1 2017 - 19:29
Savings
Customer Service Review:
Question answered quickly and efficiently.
Nov 1 2017 - 18:22
Mortgage
Customer Service Review:
More communication .....we handed in our signed loan offer in person at reception however we later learnt it had been sat on a desk for 2 weeks
Response from Skipton International:
Thank you for your feedback which I have had investigated.
Our records show that the offer letter was delivered late on an afternoon and actioned by Skipton the following working day. I can assure you that no offer letter or other communication would ever be left on a desk, even overnight, as we operate a strict clear desk policy to maintain the security of customer data. We understand that delays resulted from an initial lack of Advocate to represent you, a legal requirement that your mortgage broker should have advised early in the process.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback which I have had investigated.
Our records show that the offer letter was delivered late on an afternoon and actioned by Skipton the following working day. I can assure you that no offer letter or other communication would ever be left on a desk, even overnight, as we operate a strict clear desk policy to maintain the security of customer data. We understand that delays resulted from an initial lack of Advocate to represent you, a legal requirement that your mortgage broker should have advised early in the process.
Kind regards
Jim Coupe
Managing Director
Product Review:
Good
Nov 1 2017 - 17:06
Savings
Customer Service Review:
Fast and efficient and a pleasure to deal with.
Nov 1 2017 - 16:14
Savings
Customer Service Review:
Exceptional service when I was going to transfer money from HSBC on 30th October. Unfortunately my husband died and we had to unravel this and then I had to go in with his Death Certificate
Product Review:
Excellent
Nov 1 2017 - 15:38
Savings
Customer Service Review:
Very easy and quick to reinvest when bond finishes.
Friendly service.
Great interest rates compared to other providers.
Product Review:
Good interest rates for the current savings climate.
Nov 1 2017 - 14:05
Savings
Customer Service Review:
They sent me all options on my maturing deposit promptly, i did not need to chase and contact them first or fill in numerous forms.
Product Review:
Excellent
Product Review:
Best available in market on the day
Nov 1 2017 - 13:05
Mortgage
Customer Service Review:
We went through a broker, however Skipton really listned to our circumstances and gave us a mortgage to suit our needs. The whole process was smooth and easy and they arranged the valuation survey quickly and easily. Would definitely recommend them
Product Review:
Mortgage met our requirements, seems competitive and transparent.
Nov 1 2017 - 12:03
Mortgage
Customer Service Review:
Brilliant personal service from Shane. Couldn't have made the daunting experience of acquiring a first mortgage any simpler or smoother.
Response from Skipton International:
Thank you for your feedback.
It is good to hear you had such good service from Shane. I will forward your comments on to him as I am sure he will be pleased.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
It is good to hear you had such good service from Shane. I will forward your comments on to him as I am sure he will be pleased.
Kind regards
Jim Coupe
Managing Director
Nov 1 2017 - 11:34
Savings
Customer Service Review:
Telephoned to confirm that our written instructions had been received. Very quickly confirmed. All carried out to our entire satisfaction..
Product Review:
Reasonable rates offered in current climate.
Product Review:
Excellent
Oct 3 2017 - 11:51
Mortgage
Customer Service Review:
Everything was made easy and simple for myself. Nothing was too much trouble when I had a question to ask.
Product Review:
Brilliant, I could not fault it
Sep 25 2017 - 15:59
Savings
Customer Service Review:
They are straight forward to deal with.
Product Review:
Interest rates are low. Currently can access only via phone or mail. Looking forward to internet banking.
Sep 16 2017 - 12:22
Savings
Customer Service Review:
Very satisfied with the Customer services.
We have and will recommend Skipton.
Product Review:
Bond rates a little low .Higher special rates for trusted customers would be welcomed.
Sep 15 2017 - 17:39
Savings
Customer Service Review:
When I call Skipton International to discuss my accounts and any issues I may have there is never any putting on hold or menu to go through - they deal with you on a one to one basis and have excellent knowledge about their products, your account and can deal with problems immediately if they occur.