Customer Reviews for Skipton International | Page 8
Our overall score: 4.6/5
Jun 10 2020 - 15:39
Savings
Customer Service Review:
In these difficult times my call was answered promptly and efficiently- good knowledge of products and my requests met without delay
Product Review:
good interest rates from a qualty provider
Jun 10 2020 - 07:57
Savings
Customer Service Review:
My latest transactions were done by post, I had the required form at home so no direct contact by phone or in person. As usual everything went smoothly, I would recommend Skipton to others deciding where to invest their money as their rates are competitive.
Product Review:
I consider the rate offered over 2 years to be good without compromising safety of my funds.
Jun 9 2020 - 11:04
Savings
Customer Service Review:
Quick, efficient and easy to deal with. Staff are always helpful and polite if I need to get clarification on anything but being able to operate by internet to send money makes everything a lot easier.
Jun 9 2020 - 07:45
Savings
Customer Service Review:
When I had sent in a complaint it was dealt with promptly and to my satisfaction.
Product Review:
However, the initial complaint was due to the fact when I had twice opened a new savings account with what I thought was a good rate they introduced a new account with better rate without informing me. Hence no more than 3 stars.
Jun 9 2020 - 00:57
Savings
Customer Service Review:
Friendly and informative, and followed through
Product Review:
The interest rates are too low. Not your fault I know, but they're not keeping up with inflation, so my money is basically wasting away. I'd like to have a few more investment options such as property bonds.
In fact, I'd really like some investment advice as I have over 300K GBP with you. With many thanks!
In fact, I'd really like some investment advice as I have over 300K GBP with you. With many thanks!
Jun 8 2020 - 19:07
Savings
Customer Service Review:
Staff gave conflicting advice as to whether the minimum transfer allowed was 250 or 1000. I asked whether I could send a small amount to test that the funds would reach their correct destination as I feel it is too high a risk sending 250 or 1000 pounds. I was told I would receive a call back on the issue but this did not take place.
Other UK banks and societies have implemented 'Confirmation of Payee' systems under directive from the Bank of England to avoid misapplication of funds and fraud. Staff could not confirm whether this is under consideration at Skipton.
See: https://www.wearepay.uk/confirmation-of-payee-service-launches-in-uk-to-help-reduce-fraud-and-misdirected-payments/
Product Review:
Minimum balance too high at 10,000.
Jun 8 2020 - 17:40
Savings
Customer Service Review:
I have already recommended them to a now customer
Jun 8 2020 - 17:11
Savings
Customer Service Review:
Very helpful and quick customer service. Polite and friendly staff.
Product Review:
I did not make a purchase.- therefore not relevant.
Jun 8 2020 - 14:10
Savings
Customer Service Review:
Changing accounts between Skipton products by telephone was a simple and pleasant experience
Product Review:
Skipton are regularly reducing interest rates on existing products only to create identical new products with better interest rates. I regard this as a disreputable practice akin to cheating
Jun 8 2020 - 12:48
Savings
Customer Service Review:
Polite, listened to my enquiries and explained simply my possible courses of action. Also suggested a nice to make one of my accounts accessible for future action (3 months notice)
Product Review:
Satisfactory and helpfull
Jun 8 2020 - 12:44
Savings
Customer Service Review:
I had prompt friendly service and was able to move an investments to a new account without any problem.
I would recommend Skipton to my friends.
Product Review:
Various types of accounts available at competitive rates.
Jun 8 2020 - 12:39
Savings
Customer Service Review:
you never have to wait listening to boring music always polite pleasant, and quick.
giving the info i require
Jun 8 2020 - 12:30
Savings
Customer Service Review:
What's impressive is the speed of response, the intelligence of the response, and the fact that I have dealt with the same competent person for some years and she remembers me and my accounts. Also, you are less bureaucratic and opaque in your procedures.
Product Review:
Well it would be nice to earn higher rates of interest but that's not your fault!
Product Review:
Excellent
Product Review:
Good product, but rates seemed higher than expected following BoE rate cuts.
Jun 8 2020 - 11:57
Savings
Customer Service Review:
Excellent service, solved my problem
Product Review:
Excellent
Jun 8 2020 - 11:38
Savings
Customer Service Review:
I found it difficult to find the information that B&B I was asked to look at.