Customer Reviews for Skipton International | Page 8
Our overall score: 4.6/5
Aug 11 2020 - 15:38
Savings
Customer Service Review:
Very knowledgeable, professional, and helpful staff.
Product Review:
Best rate on offer offshore.
Aug 11 2020 - 12:31
Savings
Customer Service Review:
Very efficient service renewing by telephone my term deposit. I received a prompt response to my call and my questions were answered professionally.
Product Review:
Competitive savings product
Aug 10 2020 - 19:37
Savings
Customer Service Review:
My direct personal telephone contact with Kim was outstanding. Over many years she gave advice and actioned my requests correctly and with speed. I hope that a member of Skipton staff will be allocated to me to take her place.
Product Review:
In the majority of cases your terms were better than others.
Aug 10 2020 - 09:04
Mortgage
Customer Service Review:
Lorraine was so helpful every step of the way. she kept us up to date with where our mortgage applicatrion was in the process the entire time. Even when we wanted to complete a week early that was no problem and she had everything ready for us ahead of schedule.
Product Review:
Good
Aug 10 2020 - 05:09
Savings
Customer Service Review:
My new account was opened quickly being an existing customer. Staff polite, efficieny and helpful on the phone.
Product Review:
Best interest rate available
Aug 8 2020 - 13:50
Savings
Customer Service Review:
The team at Skipton are friendly, personable, efficient, and relate to their customers wonderfully well. This is a highly professional financial services organisation that still has the personal touch. I recommend them without reservation.
Product Review:
I would have welcomed a warning that I was about to miss my notice maturity deadline.
Product Review:
Good
Aug 7 2020 - 20:24
Savings
Customer Service Review:
Setting up and logging in was very difficult. However the assistance given by your staff on the telephone was excellent and enabled me to sort my problems quickly
Product Review:
setting up and logging in very difficult compared with other online bank systems
Product Review:
Excellent
Aug 6 2020 - 15:56
Mortgage
Customer Service Review:
Very personal service, professional, diligent and pragmatic to find me the right solution.
Product Review:
Good
Aug 4 2020 - 17:30
Savings
Customer Service Review:
Answered my query quickly and clearly. Followed through on requests arising accurately and swiftly.
Product Review:
Competitive in current market. Range of products meets my needs.
Aug 4 2020 - 12:04
Savings
Customer Service Review:
Efficient, cheerful staff, would be happy to recommend Skipton.
Product Review:
Excellent
Aug 4 2020 - 08:54
Savings
Customer Service Review:
Your customer service is excellent, polite and quick to reach. Your staff are knowledgeable and friendly.
Product Review:
Good
Aug 3 2020 - 21:41
Savings
Customer Service Review:
They gave me the right amount of notice for the maturity of my annual bond and the options
Product Review:
The lowering of the interest rate for this bond is disappointing but that is the market situation.
Aug 3 2020 - 20:56
Savings
Customer Service Review:
Prompt telephone reaction and knowledgeable staff who quickly Access relevant account details and I’m very aware of products available.
Product Review:
Appear to be reasonable market rates
Aug 3 2020 - 18:09
Savings
Customer Service Review:
Despite email request we have still not received confirmation of our notice or date funds will be transferred out.
Aug 3 2020 - 16:34
Savings
Customer Service Review:
The security system you insist on using is quite ridiculous.Now I have a new phone and want to access my account with it but I can't ,so what shall we do?
Product Review:
It's not great ,but is the best I can get for now.
Aug 3 2020 - 15:55
Savings
Customer Service Review:
The online service has been the most difficult to set up of any bank that I have accounts with, and having got it working it has now stopped again.
Product Review:
Good
Aug 3 2020 - 15:46
Savings
Customer Service Review:
Instant reply to phone call, no waiting.Friendly and helpful operator.
Second operator could not have been better.
My confusion dealt with and sorted out quickly and efficiently.