Customer Reviews for Skipton International
Our overall score: 4.6/5
Product Review:
Excellent
May 3 2019 - 11:13
Savings
Customer Service Review:
Timely written advice of interest and maturity dates.
May 3 2019 - 09:07
Savings
Customer Service Review:
All the staff are friendly and attentive and provide any information I want. However the fact that I still cannot see my accounts on-line and open/close accounts on-line is frustrating and very outdated.
Product Review:
Same comment as for above
Response from Skipton International:
Thank you for your feedback. I agree that not having an online channel is old fashioned and is frustrating. The development of Skipton International Online has taken longer than anticipated. Ensuring we have a secure, reliable platform has been our primary objective and we have hence completed many rounds of testing. We are now in a position to imminently roll out the service to our first batch of customers. If you would like to be a member of this group please let me know and I will ensure you are included. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I agree that not having an online channel is old fashioned and is frustrating. The development of Skipton International Online has taken longer than anticipated. Ensuring we have a secure, reliable platform has been our primary objective and we have hence completed many rounds of testing. We are now in a position to imminently roll out the service to our first batch of customers. If you would like to be a member of this group please let me know and I will ensure you are included. Kind regards Jim Coupe Managing Director
May 3 2019 - 08:30
Savings
Customer Service Review:
The customer service over the telephone was excellent, but you need an internet service so I can view and make changes as I wish.
Secondly savings were parked in a relatively low interest account - I assume that on maturity of a bond this occurred. There were better alternatives available but I was not informed.
Product Review:
Good
May 3 2019 - 06:35
Savings
Customer Service Review:
They answered promptly; carried out instructions correctly; were very pleasant, efficient and well informed. Many other banks I deal with don't meet these criteria.
Product Review:
Interest rates are miserably low
May 2 2019 - 22:32
Savings
Customer Service Review:
I recently received two separate letters informing me of my account details to date. Unfortunately, the statement for one account gave a balance that was confusing to understand and I had to phone Skipton International to gain a clear understanding.
The second letter gives an account number I do not recognize and hence the message/content is equally confusing.
Product Review:
I believe Skipton International is a safe bank in which to invest personal funds.
Staff are always helpful whenever I call into Skipton International in Guernsey.
Staff are always helpful whenever I call into Skipton International in Guernsey.
Response from Skipton International:
Thank you for your feedback which I have had investigated. When a bond matures Skipton sends a closing statement and if the bond rolls over to a new product a deposit certificate is sent for the new account (which has a new number) 14 days after opening. On review we agree the text of these documents should be improved to make them clearer and we will instigate improvements accordingly. Thank you for bringing this to my attention. Kind regards Jim Coupe Managing Director
Thank you for your feedback which I have had investigated. When a bond matures Skipton sends a closing statement and if the bond rolls over to a new product a deposit certificate is sent for the new account (which has a new number) 14 days after opening. On review we agree the text of these documents should be improved to make them clearer and we will instigate improvements accordingly. Thank you for bringing this to my attention. Kind regards Jim Coupe Managing Director
May 2 2019 - 20:41
Savings
Customer Service Review:
Service is fine, I just wish you would stop sending ;onthly papers statements and make these available online - a couple of years ago I was told this was on the cards but still waiting...
Product Review:
Just wish interest rates were a bit higher, right now they're not even keeping up with inflation.
May 2 2019 - 20:19
Savings
Customer Service Review:
Elaina was very knowledgeable about investment options and was able to understand our needs during a difficult Brexit time....what to do for the best!
Product Review:
Interest rate could be higher for re-investors
May 2 2019 - 19:22
Savings
Customer Service Review:
L'ultimo volta che ho parlato con un membro della banca stato estramemente gentile e chiaro. Però avrei dovuto essere informato prima che il mio denaro era in hold per in periodo di tempo prima di essere investito invece ho ricevuto una comunicazione vie lettere dicendo semplicemente che il mio conto era chiuso ....senza dire dov'era finito la somma!. Forse avrei potuto evitare la chiamata!
May 2 2019 - 18:17
Savings
Customer Service Review:
Interest paid promptly and correspondence reliable. Kept up to date with new offers etc
Product Review:
Fairly competitive product
May 1 2019 - 19:45
Mortgage
Customer Service Review:
We have already recommended Skipton International to friends. We were impressed with the speed and efficiency of your mortgage service and would call Skipton first for any future mortgage needs.
Product Review:
Excellent
May 1 2019 - 10:20
Mortgage
Customer Service Review:
Absolutely fantastic Lucy made the whole mortgage and link with lawyers on our first purchase completely stress free and easy couldn’t recommend them enough
Product Review:
Excellent
Apr 9 2019 - 07:40
Mortgage
Customer Service Review:
Friendly, helpful and efficient. We would use them again
Apr 8 2019 - 06:15
Savings
Customer Service Review:
I thought I was going to have to write to move money in my accounts, but I discovered I could you a password service and made the arrangements over the phone which was much more convenient.
Apr 8 2019 - 04:36
Mortgage
Customer Service Review:
Approval process was reasonably fast. But for the actual exchange, Skipton needs to appoint their own lawyers and they have been the speed limiting factor. There were instances that their lawyers took one week to respond.
Product Review:
Good
Apr 8 2019 - 02:51
Mortgage
Customer Service Review:
Fantastic. Renwed our mortgage from abroad. Stress free, organised and very smooth process. Very good experience.
Product Review:
Thank you for a fantastic service. Very attentive and stress free. Thank you.
Apr 2 2019 - 11:55
Mortgage
Customer Service Review:
Excellent customer service from all members of the team in the UK and partners in Dubai.
Product Review:
The product was ideal for my wife and me and gave us the flexibility that we needed.
Apr 2 2019 - 11:34
Mortgage
Customer Service Review:
Good communication despite the fact that I live overseas
Product Review:
Good product - but of course I want it cheaper!
Apr 2 2019 - 07:59
Savings
Customer Service Review:
Staff are very helpful on the phone. No complaints
Product Review:
What I really miss is that the bank does not advice you if better rates are available and it would be in the interest of the customer to move the funds to a different account. In addition I do not find the bank statements very clear.
Apr 2 2019 - 07:09
Savings
Customer Service Review:
Have had excellent service from all the Skipton team and a strong relationship with Aaaron Walden
Product Review:
Best offshore rates///////////