Customer Reviews for Skipton International

Very efficient and friendly service, especially Kim.

Very easy to reach on the telephone and very helpful. A prompt and efficient service. Sometimes the certificate of investment is slow to arrive, but it does.

Once I got in conversation the service was excellent and quickly accomplished what I needed done. Getting in touch was not as smooth as there were a number of missed calls over a week. It also would have been good to get a confirming email with a name attached. As far as I know, the only name I know appears to no longer work for the company. A little personalization would go a long way.

They responded very quickly to any questions I had. Very clear instructions.

Polite and eager to help on phone. We were sent a letter months ago telling us we would soon have on line access but we haven't heard any more

Long wait for answer, but staff member very helpful and knowledgeable once connected. Still waiting for confirmation of transfer transaction though.

Phone call was answered promptly. Staff were curtious and knowledgeable regarding the various products.

A good service and very polite.

Great service,what I requested was agreed and carried out with no fuss.

Very quick account opening process. The members of staff that I spoke with were polite and helpful.

I recently dealt with Ellie who was excellent and 5 star, however i think that online banking would be better. Then I would probably go 5 star overall.

I found the whole process of opening a new account very easy particularly as the staff were so helpful and patient. Kim Helmot was very good and was a great ambassador for customer service.

Lorraine has looked after us all the way through the process, a pleasure to deal with. Thank you

What you did well: help on phone.

This was by far the worse experience i have had with a lender. I was treated poorly and in the end it cost me a substantial amount of money due to unnecessary behaviour / unreasonable requests, on Skiptons part. During the process I nearly lost my life savings, due to inaction and a lack of real customer support. I would NEVER recommend Skipton. I only have a Skipton mortgage because at the end they took so long tom complete that I had no choice but to stay with them. Awful experience....not to be repeated. Buyer beware

Very helpful staff in Jersey, but not very joined up with team in Guernsey.

Whilst I was very satisfied with the application and approval process once we got to trying to close the sale and get approval to release funds it was an absolute disaster. Skipton's solicitors were slow and totally unresponsive and flexible. Each time it seemed everything was in place and all questions were answered they would simply bring up new questions and didn't seem to care about deadlines and extensions or the money it was costing us in late fees and extensions. Even when all questions were resolved we then lost more time as everything had taken so long the original searches were now out of date and they insisted that they all be redone. What was more frustrating is that Skipton seemed unable to push them to perform or respond. The solicitors were quite happy to hide behind the fact they were responding within their standards of service, irrespective of what it meant to Skipton or us. Things got so bad that we had to put alternative finance in place at significant additional cost to cover the fact that they might not ultimately come through. Thank goodness we could do that and that we had a patient seller or we would have lost our deposit.

Their friendly and helpful attitude is all too rare these days.