Customer Reviews for Skipton International | Page 8
Our overall score: 4.6/5
May 30 2022 - 15:29
Savings
Customer Service Review:
They need to simplify their log on. Also, I had trouble recently transferring funds from one Skipton account to another, not for the first time. I had to call to get this done.
They could also pay more reasonable rates of interest.
Product Review:
It’s a savings account, what is there to rate? This is just marketing nonsense. I save money, they pay me a little interest. Nothing to make a fuss about… except the interest rate.
May 30 2022 - 15:27
Mortgage
Customer Service Review:
I would like to take this time to email you about the care and attention that Nathan has provided me with during my mortgage application.
Nathan has been absolutely amazing to deal with and is an absolute credit to your company. Nathan has not only gone above and beyond the bar on a professional level but also bridges the gap perfectly on a personal level. I felt like Nathan was there whenever I needed him no questions asked. Nathan explained everything to me and really took the time with sound professional advice in every aspect and is very knowledgeable in his area of work . It has been a long process due to my personal circumstances with the application and Nathan gave me piece of mind that I was safe in his more than capable hands. He made everything so much more relaxed for me in what can be quite a heavy and stressful task. I couldn’t have asked for better care while going through the transition and he has made me want to come back to Skipton as a mortgage lender should I need to in the future. I hope you applaud Nathan for his hard work and more importantly for his genuine character.
Kind regards,
Product Review:
I would like to take this time to email you about the care and attention that Nathan has provided me with during my mortgage application.
Nathan has been absolutely amazing to deal with and is an absolute credit to your company. Nathan has not only gone above and beyond the bar on a professional level but also bridges the gap perfectly on a personal level. I felt like Nathan was there whenever I needed him no questions asked. Nathan explained everything to me and really took the time with sound professional advice in every aspect and is very knowledgeable in his area of work . It has been a long process due to my personal circumstances with the application and Nathan gave me piece of mind that I was safe in his more than capable hands. He made everything so much more relaxed for me in what can be quite a heavy and stressful task. I couldn’t have asked for better care while going through the transition and he has made me want to come back to Skipton as a mortgage lender should I need to in the future. I hope you applaud Nathan for his hard work and more importantly for his genuine character.
Kind regards,
Nathan has been absolutely amazing to deal with and is an absolute credit to your company. Nathan has not only gone above and beyond the bar on a professional level but also bridges the gap perfectly on a personal level. I felt like Nathan was there whenever I needed him no questions asked. Nathan explained everything to me and really took the time with sound professional advice in every aspect and is very knowledgeable in his area of work . It has been a long process due to my personal circumstances with the application and Nathan gave me piece of mind that I was safe in his more than capable hands. He made everything so much more relaxed for me in what can be quite a heavy and stressful task. I couldn’t have asked for better care while going through the transition and he has made me want to come back to Skipton as a mortgage lender should I need to in the future. I hope you applaud Nathan for his hard work and more importantly for his genuine character.
Kind regards,
May 30 2022 - 15:23
Savings
Customer Service Review:
Because they provide what we need at the moment
Thanks
May 26 2022 - 06:56
Mortgage
Customer Service Review:
Friendly, professional and efficient customer service. Quick turnaround time.
Product Review:
It would be beneficial to have more competitive rates
May 19 2022 - 09:14
Savings
Customer Service Review:
Transaction done quickly and correctly. Friendly telephone manner
Product Review:
Good interest rate in today's market
May 17 2022 - 10:38
Mortgage
Customer Service Review:
Paul and his team in the Jersey office have been excellent and a pleasure to deal with.
Product Review:
May 16 2022 - 16:43
Savings
Customer Service Review:
Excellent and efficient service. Staff are always very helpful and friendly
Product Review:
May 16 2022 - 07:32
Savings
Customer Service Review:
Quickly answered my question and arranged an account with just a call.
May 13 2022 - 19:15
Savings
Customer Service Review:
Called into their offices and was attended to very quickly. Directed to the appropriate person and completed my transaction in no time. The team are always friendly and efficient there and a pleasure to deal with.
Product Review:
May 13 2022 - 12:49
Savings
Customer Service Review:
Excellent personal service and attractive investment rates.
Prompt polite response on the telephone
Pleased to have been a customer for many years.
Product Review:
Product Review:
Good interest rate . Kept paperwork to minimum. Sends regular account update
Product Review:
May 13 2022 - 06:11
Mortgage
Customer Service Review:
As an expat, I found the process easy to go through. Very good communication throughout.
Product Review:
Product Review:
Nothing to compare it to.
Response from Skipton International:
Thank you for your feedback, which I have had investigated. The overall time from application to offer being made was indeed much longer than we would have liked. Skipton instructed a valuation the day following receipt of final information for your application and issued an offer letter the day the valuation was received. Unfortunately, despite Skipton chasing the third party surveyor it took 4 weeks to receive the valuation. We escalated the matter with Connells accordingly. In terms of Skipton's turnaround times I hope you agree these were good. How would you rate the service provided by Skipton itself? Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated. The overall time from application to offer being made was indeed much longer than we would have liked. Skipton instructed a valuation the day following receipt of final information for your application and issued an offer letter the day the valuation was received. Unfortunately, despite Skipton chasing the third party surveyor it took 4 weeks to receive the valuation. We escalated the matter with Connells accordingly. In terms of Skipton's turnaround times I hope you agree these were good. How would you rate the service provided by Skipton itself? Kind regards Jim Coupe Managing Director
May 13 2022 - 01:58
Mortgage
Customer Service Review:
Generally good. Perhaps the process could have been a bit faster. Also, we were unaware that we could not use our solicitor who is on Skipton's UK panel. This may delay the transaction which is more of an issue for the seller than ourselves.
Product Review:
May 13 2022 - 01:53
Mortgage
Customer Service Review:
very disappointed experience, waste the money.
Product Review:
May 12 2022 - 16:43
Savings
Customer Service Review:
My questions were clearly & quickly answered
Product Review:
May 12 2022 - 16:11
Savings
Customer Service Review:
Friendly and efficient service when telephoning. Production of paperwork for new accounts seems overly long.
Product Review:
May 12 2022 - 15:09
Savings
Customer Service Review:
Acted in time with clear explanations of alternatives
Product Review:
Average rate of interest. Not near market leaders.