Customer Reviews for Skipton International | Page 79
Our overall score: 4.6/5
Mar 1 2017 - 17:58
Savings
Customer Service Review:
My contact to move my account from my current bank to Skipton was easy and efficient. I mailed my application and was approved. Yesterday I received notice from my current bank by mail that my funds have moved to Skipton. I have not yet heard from Skipton of the receipt of the funds.
Product Review:
I am hoping that the relationship will be a good fit after we
get the initial steps behind us.
get the initial steps behind us.
Response from Skipton International:
Thank you for your feedback.
I have checked and can assure you that a confirmation was posted on receipt of funds so hope you receive this shortly.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I have checked and can assure you that a confirmation was posted on receipt of funds so hope you receive this shortly.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 17:38
Savings
Customer Service Review:
I was most impressed with a personal service from Skipton International.
Product Review:
A convenient savings product with a fair rate given the dreadfully low interest rate market.
Mar 1 2017 - 17:34
Savings
Customer Service Review:
Everything worked.
Including why you are still in business (and Moody's ratings)
Mar 1 2017 - 17:17
Savings
Customer Service Review:
Just setup an account for first time as a US resident. Very clear instructions about needing to supply US tax ID and very polite and helpful phone support to clarify requirements for validating identity.
Product Review:
Fixed rate bond was one of the most attractive available at the time.
Mar 1 2017 - 15:48
Savings
Customer Service Review:
Good attention when I have had queries or need to change instructions. Excellent new offices.
Product Review:
We have several different products from Skipton International.
Mar 1 2017 - 15:34
Savings
Customer Service Review:
Excellent web site devoid of moving images. Efficient and polite telephone team. Just a shame the interest rate is not a bit higher! Perhaps in the future ?
Product Review:
See above emmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Product Review:
Attractive interest rates in current financial situation
Mar 1 2017 - 15:07
Mortgage
Customer Service Review:
Our first Ex-Pat Buy-to-let mortgage (75%)
Many places won't even offer a 75% on this!
Excellent service! Staff are polite, respectful, prompt and forthcoming with information.
Process is a bit lengthy, but I would think that's to be expected given it's an international purchase.
Product Review:
Would have preferred an interest rate closer to that obtainable within the UK for a UK purchase
Mar 1 2017 - 15:06
Savings
Customer Service Review:
Service client acceuillant et aimable, qui a su répondre à nos besoins (notez: cette évaluation est pour un produit financier d'un établissement anglophone basé aux Isles Anglo-Normandes et pour des clients anglophones résidants en France).
Product Review:
Il s"agit d'un produit financier épargne étalé sur 3 ans: bon rapport de taux avec somme investie.
Product Review:
No savings product offers a good return in the present financial climate but this one is reasonable.
Mar 1 2017 - 15:00
Savings
Customer Service Review:
Think you should put all transactions on line as it would be much easier to manage the account. Suggest you also notify clients when an investment is about to be withdrawn as it could be nice to add to existing funds.
Product Review:
Exactly what was required.
Response from Skipton International:
Thank you for your feedback.
I am pleased to be able to report that Skipton International is currently investing in a new banking system that will facilitate online access for customers. We hope to be rolling this out towards the end of the year and will write to customers accordingly nearer the time.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased to be able to report that Skipton International is currently investing in a new banking system that will facilitate online access for customers. We hope to be rolling this out towards the end of the year and will write to customers accordingly nearer the time.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 14:41
Mortgage
Customer Service Review:
I did a remortgage with Skipton. They were great and fast, however, the solicitor they were using were terrible and took forever.
Product Review:
Excellent service for Expat BTL Mortgage, on a different level compared to the others
Response from Skipton International:
Thank you for your feedback, which I have had investigated.
Conveyancing Direct confirm that the initial request for information from the counterparty solicitor took two months to be received despite being chased on four separate occasions. Further information took three weeks to be received, despite weekly chasing. Looking at the time scales it would appear that Conveyancing Direct turned around their activities very promptly, but the process was frustrated by the above mentioned delays.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have had investigated.
Conveyancing Direct confirm that the initial request for information from the counterparty solicitor took two months to be received despite being chased on four separate occasions. Further information took three weeks to be received, despite weekly chasing. Looking at the time scales it would appear that Conveyancing Direct turned around their activities very promptly, but the process was frustrated by the above mentioned delays.
Kind regards
Jim Coupe
Managing Director
Product Review:
Competitive rate.
Good service
Good service
Mar 1 2017 - 14:31
Savings
Customer Service Review:
Slight confusion over additional investment.
Product Review:
Had hoped to do 2-year fixed but product withdrawn.
Mar 1 2017 - 14:22
Savings
Customer Service Review:
Disappointed that my first visit on 17 Feb didn't produce results & I had to follow up with phone call 23 Feb & visit 24 Feb to get things moving.
Finally visit no.3 on 27 Feb which I now hope will produce the desired Guardian a/c. Appears that no banking procedures exist or else they were not reviewed or extensive enough to cope with the movement from a sole a/c to deceased to beneficiary to guardianship.
Product Review:
Still looking for a fixed a/c with a better rate than the savings access rate
Response from Skipton International:
Thank you for your feedback.
I can assure you that processes do exist for such situations and given the sensitivity of Guardian/deceased accounts require additional due diligence to be followed. Short cutting such procedures would not be in the interest of the parties involved.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I can assure you that processes do exist for such situations and given the sensitivity of Guardian/deceased accounts require additional due diligence to be followed. Short cutting such procedures would not be in the interest of the parties involved.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 14:10
Savings
Customer Service Review:
No problems in re-investing our money when the bond term expired
Product Review:
Interest rate OK considering rates generally
Mar 1 2017 - 13:54
Savings
Customer Service Review:
Skipton service is good in terms of courtesy and security. However, from my experience, Skipton savings products have become very limited. In line with many other banks and financial institutions, money is locked away for very little return. As a retiree dependent upon savings interest for my living expenses, institutions do not offer any real benefit any more, no matter how long money is invested. Accounts are only offered in Sterling despite the unpredictable climate ahead. Issues i have raised in emails in the last year have not always been addressed. However, in terms of staff and assistance Skipton rates very highly in my estimation.
Product Review:
Savings are locked away without access for too long for minimal return.
Response from Skipton International:
Thank you for your feedback and I am pleased you consider Skipton International's service courteous and secure.
I agree our products are currently relatively limited in return. This reflects the market as a whole and Skipton International generally offers interest rates at the higher end of the market, as published by Moneyfacts, where our products receive "Competitive" or "Excellent" ratings. Being a Sterling based mortgage lender limits our requirement for deposits to Sterling only and hence we do not have plans for currency products in the foreseeable future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback and I am pleased you consider Skipton International's service courteous and secure.
I agree our products are currently relatively limited in return. This reflects the market as a whole and Skipton International generally offers interest rates at the higher end of the market, as published by Moneyfacts, where our products receive "Competitive" or "Excellent" ratings. Being a Sterling based mortgage lender limits our requirement for deposits to Sterling only and hence we do not have plans for currency products in the foreseeable future.
Kind regards
Jim Coupe
Managing Director
Mar 1 2017 - 13:53
Savings
Customer Service Review:
The staff are always helpful, nothing is too much trouble.
We always get a better interest rate than the commercial banks offer.
Product Review:
Excellent return on our investment.
Mar 1 2017 - 13:41
Savings
Customer Service Review:
Very Good so far , have recommended to other members of my immediate family,
Product Review:
Could be better , I just missed out on the product I wanted , disappointing,
Mar 1 2017 - 13:20
Savings
Customer Service Review:
seen fairly promptly, paperwork came through after a week
Product Review:
chose the product i wanted