Customer Reviews for Skipton International | Page 77
Our overall score: 4.7/5
May 4 2017 - 18:26
Savings
Customer Service Review:
On line banking with access to accounts and private messaging makes life a lot easier. Otherwise service was good.
Product Review:
Not your fault but interest rates a horrible.
Response from Skipton International:
Thank you for your feedback.
Skipton agrees that online banking would make life easier for our customers. We are currently about half way through a development to entirely replace our Banking System to facilitate online access. We hope to roll this out from the end of the year.
If you would be interested in becoming a member of our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton agrees that online banking would make life easier for our customers. We are currently about half way through a development to entirely replace our Banking System to facilitate online access. We hope to roll this out from the end of the year.
If you would be interested in becoming a member of our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
Product Review:
Efficient, quick, simple procedures
May 4 2017 - 17:37
Savings
Customer Service Review:
Account opening procees fine, but I had not noticed before applying, but there is no internet banking - This is the 21st century - all banks should have online banking!!
Product Review:
Good interest rate (but could be better!!!)
Response from Skipton International:
Thank you for your feedback.
You make a fair point on an issue that we are engaged on rectifying. Our current banking system does not effectively support online access. Therefore, we are currently about half way through a major project to replace our entire banking system with an alternative that supports secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
You make a fair point on an issue that we are engaged on rectifying. Our current banking system does not effectively support online access. Therefore, we are currently about half way through a major project to replace our entire banking system with an alternative that supports secure online access. We hope to roll this out from the end of the year.
If you were interested in joining our customer test panel and hence gain early access please let me know.
Kind regards
Jim Coupe
Managing Director
Product Review:
Better than average return on the bonds
May 4 2017 - 17:00
Savings
Customer Service Review:
The team was very responsive and came up with helpful solutions to ensure that I could transfer my money for the investment in the easiest way possible.
Product Review:
I've invested in a one year bond which has a reasonable interest rate, so I'm fairly satisfied with that.
May 4 2017 - 17:00
Savings
Customer Service Review:
I've always had excellent service from Skipton. That's why I chose to open a second account with them.
Product Review:
Everything handled very efficiently.
May 4 2017 - 16:51
Savings
Customer Service Review:
Quick, helpful and informative. Realistic and understanding in giving advice and requirements for overseas customers.
May 4 2017 - 16:46
Savings
Customer Service Review:
Everything was clear and easy to use. Would definitely recommend and/or use again.
Product Review:
Best I could find on the internet.
May 4 2017 - 16:42
Savings
Customer Service Review:
Very prompt and friendly. Provided easy to understand information and received clear guidance as to investment options available.
Product Review:
In current climate I consider investment options from Skipton International to be very favorable.
May 4 2017 - 16:39
Savings
Customer Service Review:
They were easy to deal with and very responsive to my emails.
Product Review:
They offer very good interest rates.
May 4 2017 - 16:38
Savings
Customer Service Review:
Sure that service v..good. Over phone efficient and in sending emails immediately afterwards
Product Review:
good service efficiently carried out with follow up emails + letters
May 4 2017 - 16:34
Mortgage
Customer Service Review:
Last minute legal review revealed issues of the provided documentation (from my lawyer to Skipton International 2 weeks prior to the completion date -issues that were explicitly flagged to SI) caused the delay in funds being drawdown
Product Review:
Flexible and easy to understand terms
Apr 22 2017 - 09:07
Mortgage
Customer Service Review:
Prompt and clear information and courtesy in communications.
Product Review:
Good value and details explained clearly.
Apr 18 2017 - 21:43
Savings
Customer Service Review:
Responsiveness was amazing - 5 star.
Keeping to committed deliverables (time-wise) was a 3.5 star
Apr 10 2017 - 06:33
Mortgage
Customer Service Review:
I have found everyone very helpful. This time I dealt with Mellissa mostly who was fantastic.
Product Review:
Excellent. They explained clearly repayment and interest only.
Apr 9 2017 - 03:56
Mortgage
Customer Service Review:
Reasonably straight forward and very quick to complete, although the conveyancing firm used asked for a lot of the same information that we had already provided by way of the application form. If they really needed all this information they could have pre-filled their own form and then sent it to us for confirmation. The thing that caused a delay was that although this was a buy to let mortgage and indeed a copy of a lease was a pre-requisite, the starting point in the mortgage offer was that leases of any kind were prohibited. When we queried this we were simply sent a link to your standard terms and conditions for leases. It turned out that buried in this document was a provision that said consent would automatically be given if certain conditions were fulfilled. No-one pointed us to the relevant provision. This is inconsistent with a plain English approach and the lack of a helpful response (eg "please see paragraph [*] of the attached ts and cs" caused a delay and some concern on our part as to whether the product was fit for purpose. I would add that it isn't actually easy to find that document on your website - when I searched for it, the site directed me to a different document all together. However, once resolved, the process completed quickly and efficiently
Product Review:
This question isn't really appropriate for a mortgage product!
Response from Skipton International:
Thank you for your feedback.
We have taken on board your comments and will implement a number of enhancements to our process in order to address the points that you highlighted.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
We have taken on board your comments and will implement a number of enhancements to our process in order to address the points that you highlighted.
Kind regards
Jim Coupe
Managing Director
Apr 7 2017 - 08:40
Savings
Customer Service Review:
I am a new customer and have only had dealings with the office team and I have found them most helpful and friendly
Product Review:
I have not had enough time to judge yet
Apr 5 2017 - 20:16
Savings
Customer Service Review:
From start to finish with my enquiry I experienced a friendly, efficient service. Matters were clearly explained in straightforward words.
Product Review:
I was impressed at the competitive rates offered in these challenging times.
Apr 5 2017 - 08:12
Savings
Customer Service Review:
Easy to navigate website and comprehensive application form. I have yet to use the account.
Product Review:
Although below inflation rates are as good as the get