Customer Reviews for Skipton International | Page 5
Our overall score: 4.6/5
Oct 6 2020 - 19:43
Savings
Customer Service Review:
Online access to view my account statements is good. Initial download of Hidd Ap was a bit demanding.
Product Review:
I think the rates offered are good and probably better than most competitors and access is ok.
Oct 6 2020 - 19:22
Savings
Customer Service Review:
Always exemplary service, helpful, efficient & friendly.
Product Review:
Better interest rates compared to high street banks
Oct 6 2020 - 11:41
Mortgage
Customer Service Review:
Happy with the service but slow at getting back with info.
Product Review:
Good
Oct 6 2020 - 04:27
Savings
Customer Service Review:
A very efficient and professional service in actioning the placing of a new fixed time deposit.
Product Review:
A reasonable and competitive fixed time deposit annual interest rate in the current economic and financial circumstances.
Oct 5 2020 - 19:18
Savings
Customer Service Review:
Always brilliant... Jamie-Lee Mitchell a particular outstanding individual. Always able to help and responds quickly. A++
Product Review:
Good product offering. Would like to see further improvements to online service.
Oct 5 2020 - 08:49
Mortgage
Customer Service Review:
Incredible service from start to Finish, Paul went above and beyond and reassured us throughout the whole process. As we were buying our first home it was all new to us but we could ask any questions and Paul was just brilliant and a credit to the company
Product Review:
Excellent
Oct 2 2020 - 08:25
Savings
Customer Service Review:
Good efficient and trustworthy service
Product Review:
Good interest rate but not market leader
Oct 2 2020 - 07:57
Savings
Customer Service Review:
Knowledgeable and experienced. Most of all, trustworthy and offering better rates than most
Product Review:
Rates good but not exceptional. Would have liked more choice
Oct 1 2020 - 11:25
Savings
Customer Service Review:
Patience in explain things, helpful. What I have told people is I DO NOT LIKE THE SET UP WHEREBY EVERY TIME YOU CHANGE AN ACCOUNT WITH IN THE SI YOU HAVE TO HAVE A NEW ACCOUNT NUMBER. That I DO NOT LIKE !
Sep 17 2020 - 04:26
Savings
Customer Service Review:
I always get a quick response from my contact Shirley Gardner
Product Review:
'Relative' Higher interest rates on FD and Notice accounts
Sep 15 2020 - 20:51
Savings
Customer Service Review:
As always very good service. Easy to invest or re-invest into different accounts. Good choices on Saving accounts or Bonds. Very pleased with Skipton International.
Product Review:
Under these tough times the rate of interest is better than most places. Every extra bit of interest helps.
Response from Skipton International:
Thank you for taking the time to send your feedback. We are happy to hear that you are pleased with Skipton's products and service.
Thank you for taking the time to send your feedback. We are happy to hear that you are pleased with Skipton's products and service.
Sep 15 2020 - 10:15
Savings
Customer Service Review:
I always find the staff helpful and courteous over the phone and very knowledgeable about the savings products
Product Review:
Excellent
Sep 15 2020 - 08:32
Savings
Customer Service Review:
Pronto atendimento e resolução do problema
Product Review:
Facil de fazer pelo telefone e boa opção de investimento
Sep 14 2020 - 21:46
Savings
Customer Service Review:
Upon receipt of my email, the young man, Harry Arthur, phoned me back almost immediately and dealt with my questions and my transaction very efficiently and professionally. He represented Skipton in an excellent manner and this would encourage me to definitely use the company again.
Sep 14 2020 - 21:45
Savings
Customer Service Review:
with the urgent need to withdraw some funds early the customer service staff were adamant that this was not possible But then on our insistance we were able to speak to a manager who soon realised the situation then made contact with his senior manager & all was sorted, although a few more emails were required as the fund transfer got stuck in the out tray.
Product Review:
Excellent
Sep 14 2020 - 17:23
Mortgage
Customer Service Review:
Delays with my mortgage application because of COVID then the amount they lent us changed because they changed their lending amounts. This would have resulted in us loosing the house we wanted if the owners didn’t accept going down in price further. When I spoken to the Skipton Manager in Jersey she was not simpathetic or helpful in anyway.
Product Review:
Higher interest than other places no choice but to stay with Skipton as we don’t want to have to pay a penalty to move.
Sep 14 2020 - 12:53
Savings
Customer Service Review:
We have been with Skipton’s now for a number of years, and are very happy with it. It is nice to know that you deal with everything, and are always most helpful.
Product Review:
Excellent
Sep 14 2020 - 07:56
Savings
Customer Service Review:
In all matters I have experienced Skipton to be a friendly, easy to use and efficient service.
Product Review:
I feel under the circumstances Skipton offers the best product in Guernsey with the least risk