Customer Reviews for Skipton International
Our overall score: 4.6/5
May 1 2018 - 21:47
Savings
Customer Service Review:
From arrival to d departure we were treated professionally but in a friendly manner by those staff members with whom we had contact.
Product Review:
Good
May 1 2018 - 21:18
Savings
Customer Service Review:
They are the friendliest and most efficient staff of any bank I deal with.
Product Review:
I only use Skipton for investments so good interest rates are critical. These have been static for so long, it rather diminishes the appeal of the product.
May 1 2018 - 21:06
Savings
Customer Service Review:
The telephone service is always polite and professional .... like it used to be years ago.
But therein lies an issue ..... telephone only service is SO out dated.
I am looking forward to the new online service that was advertised last November with a (still waiting) update pending from early this year ....
Product Review:
5 Stars for the Fixed Rate Bond.
2 Stars for not being able to maintain a minimal balance instant access account through which I could fund more Fixed Rate Bonds.
It just makes it harder and less likely that I'll move funds to Skipton International pending a suitable Fixed Rate product.
2 Stars for not being able to maintain a minimal balance instant access account through which I could fund more Fixed Rate Bonds.
It just makes it harder and less likely that I'll move funds to Skipton International pending a suitable Fixed Rate product.
Product Review:
Interest rates not that good
May 1 2018 - 19:54
Savings
Customer Service Review:
My granddaughter liked the sweets on the reception desk. Nice touch
Product Review:
Good
May 1 2018 - 19:53
Savings
Customer Service Review:
Staff are great. But Skipton needs to provide an on line service so accounts can be viewed electronically. .
Product Review:
Excellent
Response from Skipton International:
Thank you for your feedback.
I agree Skipton should provide an online service and hence last year we implemented our largest ever IT project, a replacement banking system with an online capability. The new banking system is live and we are now testing the online element of the system. We are committed to launch this as soon as is practical, but as I am sure you appreciate such systems require extensive testing. We will be writing to customers as soon as the online service is available.
Kin regards
Jim Coupe
Managing Director
Thank you for your feedback.
I agree Skipton should provide an online service and hence last year we implemented our largest ever IT project, a replacement banking system with an online capability. The new banking system is live and we are now testing the online element of the system. We are committed to launch this as soon as is practical, but as I am sure you appreciate such systems require extensive testing. We will be writing to customers as soon as the online service is available.
Kin regards
Jim Coupe
Managing Director
Product Review:
I’m hoping that Skipton will increase their interest rates
May 1 2018 - 19:17
Savings
Customer Service Review:
They were always helpful and treated me as a valued customer.
Product Review:
Competitive products. I only wished that, for example, the 80 day notice product could be converted to the 40 day product during the first 40 days. But no doubt there is a good reason for this.
May 1 2018 - 19:09
Savings
Customer Service Review:
They did what is said on the tin, nothing more nothing less!
Product Review:
Average
May 1 2018 - 18:57
Savings
Customer Service Review:
Very helpful staff member, efficient service and a reasonable interest rate.
Product Review:
Excellent
May 1 2018 - 18:51
Savings
Customer Service Review:
I opened a new account and all went very smooth
Product Review:
Excellent
May 1 2018 - 18:47
Savings
Customer Service Review:
OK, but did I really need to be sent so many statements relating to my transaction? What a waste of paper and postage.
Product Review:
Good
Response from Skipton International:
Thank you for your feedback, which I have forwarded to our banking team for their consideration for the future.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to our banking team for their consideration for the future.
Kind regards
Jim Coupe
Managing Director
May 1 2018 - 14:45
Mortgage
Customer Service Review:
If you are an ex-pat looking to remortgage your UK property then I recommend Skipton International and their team!
Thank you very much!
Product Review:
Your system is well proven, I could tell. The time it took from receiving the application to drawn-down was faster than I could have imagined.
Thank you.
Thank you.
Apr 16 2018 - 09:17
Mortgage
Customer Service Review:
Everyone at Skipton was helpful and well informed to help me with my first ever mortgage. Great rates and explained fully.
Product Review:
Excellent
Apr 13 2018 - 20:01
Savings
Customer Service Review:
Requirement to submit everything and receive by post slow and behind the times. Similarly telephone banking rather than online.
Response from Skipton International:
Thank you for your feedback.
Skipton is currently developing and testing an online channel for our savings customers. It is taking a little longer than we hoped, but is expected to be available this year when we will write to customers inviting them to transfer to the service.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
Skipton is currently developing and testing an online channel for our savings customers. It is taking a little longer than we hoped, but is expected to be available this year when we will write to customers inviting them to transfer to the service.
Kind regards
Jim Coupe
Managing Director
Apr 13 2018 - 18:01
Mortgage
Customer Service Review:
Great personalised customer service. Skipton always reply to emails in a timely manner and take an interest in your personal circumstances to provide you with the best service
Apr 13 2018 - 05:28
Mortgage
Customer Service Review:
Fantastic service, always really helpful and, delt with any questions fast and effectively
Product Review:
Simple to understand at a reasonable price
Product Review:
Average
Apr 11 2018 - 21:28
Mortgage
Customer Service Review:
Easy to work with and stayed in regular contact throughout the process.
Product Review:
Average
Apr 11 2018 - 17:16
Savings
Customer Service Review:
Simply - account opening went smoothly.
Product Review:
Unexciting but suitable for purpose