Customer Reviews for Skipton International
Our overall score: 4.6/5
Feb 5 2018 - 11:04
Savings
Customer Service Review:
Service has generally been very good on Savings products
Product Review:
Savings rates offered are always near or at the best for offshore accounts. However the competition has dwindled in recent years leaving ex-pats with little choice.
Feb 5 2018 - 10:53
Mortgage
Customer Service Review:
Friendly, knowledgeable and very easy to deal with. I went with Skipton because my own bank were unhelpful and rude. I dealt with Shane Konken and would recommend him in particular and Skipton in general to anyone.
Product Review:
It wasn't the best mortgage rate (though not far off) but I got the best service.
Response from Skipton International:
Thank you for your feedback.
I am pleased to hear that Skipton provided you with the respect and service you deserve. I will forward your comments to Shane, who I am sure will be pleased to receive them.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
I am pleased to hear that Skipton provided you with the respect and service you deserve. I will forward your comments to Shane, who I am sure will be pleased to receive them.
Kind regards
Jim Coupe
Managing Director
Feb 5 2018 - 10:41
Mortgage
Customer Service Review:
Skipton's service was excellent. Shane could not have done any more to help with our mtge. and we are very grateful. I have already recommended Skipton to my friends.
Product Review:
Shane was very understanding when it came to our financial affairs and he was able to help transfer our mtge to a much more manageable monthly payment.
Response from Skipton International:
Thank you for your feedback. I will forward your comments to Shane who will be pleased to hear he provided an excellent service.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I will forward your comments to Shane who will be pleased to hear he provided an excellent service.
Kind regards
Jim Coupe
Managing Director
Feb 5 2018 - 10:38
Savings
Customer Service Review:
Customer Advisor helped in moving funds to an account paying a higher rate of interest with no loss in flexibility.
Also advised that for a notice account we could give notice but do not have to take up the option on the given date.
Product Review:
Market leading rates but still disappointing.
Feb 5 2018 - 10:21
Savings
Customer Service Review:
Helpful on phone and knew what I wanted to know
Product Review:
Understood my requirements
Feb 5 2018 - 10:20
Savings
Customer Service Review:
Heel vriendelijk en professioneel mensen
Product Review:
Good
Feb 5 2018 - 10:18
Savings
Customer Service Review:
I was able to speak to someone immediately without having to go through numerous 'press numbers' on the phone and the person I spoke to was able to deal with my request immediately.
Product Review:
Excellent
Product Review:
Interest rates could be better
Feb 5 2018 - 09:53
Mortgage
Customer Service Review:
Shane Konken was very good at the initial enquiry for setting up a mortgage, we were looking for a renovation project which has it's issues with borrowing. The service given was very good and helpful.
Product Review:
The mortgage supplied was custom fitted around us which was perfect for our requirements
Response from Skipton International:
Thank you for your feedback, which I will forward to Shane, who I am sure will be pleased to hear you were so satisfied.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I will forward to Shane, who I am sure will be pleased to hear you were so satisfied.
Kind regards
Jim Coupe
Managing Director
Feb 5 2018 - 09:46
Savings
Customer Service Review:
The service I get is excellent,but you assured me that we would have internet access early this year and still no news from you.Very disappointing as dealing by mail is totally outdated and impossible top work with
Product Review:
You will need internet access to get 5 stars from me
Response from Skipton International:
Thank you for your feedback.
We are currently working on our Internet offering and completing extensive testing work. It is taking a little longer than we hoped, so I apologise for the delay. This is the priority project for Skipton International and we are dedicating resources to the work. As I am sure you understand we are extensively testing and hence modifying the system to ensure that we offer a secure and effective channel for our customers.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.
We are currently working on our Internet offering and completing extensive testing work. It is taking a little longer than we hoped, so I apologise for the delay. This is the priority project for Skipton International and we are dedicating resources to the work. As I am sure you understand we are extensively testing and hence modifying the system to ensure that we offer a secure and effective channel for our customers.
Kind regards
Jim Coupe
Managing Director
Feb 5 2018 - 09:46
Savings
Customer Service Review:
I only gave four stars as their communication was not 100% clear at the very beginning of our relationship; I had to send the original documents three times as they would not accept the odd page redone that they were not staisfied with. Subsequently their relationship was excellent and replies were very quick - within an hour or so by email. Just tidy up your requirements on your web site so that there is no question in the future.
Product Review:
Marginally better than the competition but service is excellent.
Feb 5 2018 - 09:42
Savings
Customer Service Review:
The member of your staff dealing with y change of address request had a very pleasant manner and was sensible efficient - all went smoothly. Thank you
Product Review:
the best interest rate I could find
Jan 31 2018 - 11:02
Savings
Customer Service Review:
Our relationship with Skipton goes back many years and we have always found them both helpful and professional in dealing with our accounts both by telephone and in face-to-face meetings.
Jan 31 2018 - 10:18
Savings
Customer Service Review:
contact their clients and not appoint companies who don't know who they're contacting
Product Review:
it could be a good product but I just don't know what it is.
Jan 28 2018 - 17:35
Savings
Customer Service Review:
Always answer quickly and all staff seem to know products well, are courteous and efficient. Nice to get a human voice answering calls! No complaints thank you.
Product Review:
About the best rates on market for expats. Introduction of online access all good.
Jan 25 2018 - 17:02
Savings
Customer Service Review:
nothing to add: a better rate of interest would be good but I don't suppose that's in your remit.
Product Review:
I'd like more interest please
Jan 24 2018 - 14:35
Savings
Customer Service Review:
Very efficient service and correspondence, mostly with Becky Lee, has been very pleasantly handled.
Product Review:
Very competitive interest rate.
Response from Skipton International:
Thank you for your feedback, which I will forward to Becky, who I am sure will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I will forward to Becky, who I am sure will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director