Customer Reviews for Skipton International
Our overall score: 4.6/5
Mar 26 2018 - 09:25
Savings
Customer Service Review:
Unfortunately the passport copy that was taken in by my husband was not
married up to our file. This caused the account not to be opened for 6 weeks. After I realised and contacted Skipton, he then had to take the passport in again.
We then had a contract note delivered but stated the incorrect amount. (We had
made our investment using two cheques, which must of caused the confusion.)
At all times, the staff were very polite and easy to talk to.
Product Review:
Good
Response from Skipton International:
Thank you for your feedback, which I have had investigated by our Customer Services and Banking departments.
Unfortunately, our process not efficient in this instance and I apologise for the inconvenience this caused. We will of course take learning's on board to prevent a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have had investigated by our Customer Services and Banking departments.
Unfortunately, our process not efficient in this instance and I apologise for the inconvenience this caused. We will of course take learning's on board to prevent a reoccurrence.
Kind regards
Jim Coupe
Managing Director
Mar 25 2018 - 18:02
Mortgage
Customer Service Review:
Absolutely delighted with the service we received from Lorraine and how quick paper work progressed. Thanks for your service.
Product Review:
Excellent
Response from Skipton International:
Thank you for your feedback, which I have forwarded to Lorraine, as I am sure she will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I have forwarded to Lorraine, as I am sure she will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Mar 22 2018 - 05:10
Mortgage
Customer Service Review:
Staff were rude and condescending in relation to how much they would lend and dismissive even though the documentation was in place to prove the ability to meet the loan conditions as well as contractual work and a substantial deposited amount in savings worth 20% of the total loan amount. We were also existing customers who had never missed a repayment.
Needless to say the loan was given when they realised their mistake.
Product Review:
Average
Product Review:
Kelly G. was very friendly and effective.
Mar 21 2018 - 16:52
Savings
Customer Service Review:
Did exactly what I required. Would recommend them
Product Review:
reasonable interest rates
Product Review:
Disappointing interest rate of course.
Mar 21 2018 - 04:26
Savings
Customer Service Review:
It all went through very smoothly. The email contact from Miss Ellie Brush
giving me some useful information to a question I had was much
appreciated and speedily sent.
Product Review:
It is the best savings rate of the offshore banks in the Channel Islands (ie compared to Lloyds Tsb and Santander).
Mar 20 2018 - 18:28
Savings
Customer Service Review:
Opening upon supplying the relevant information went swiftly. Telephone contact was very friendly and professional.
Thank you. AMKM
Mar 20 2018 - 16:59
Savings
Customer Service Review:
Straightforward application process, prompt reply to e-mails and expert advice by phone.
Product Review:
Excellent
Mar 20 2018 - 10:00
Savings
Customer Service Review:
Thank goodness no automatic phone exchange. the phone is answered by a friendly, cheerful and helpful individual. I would certainly continue to invest with them if their products remain competitive
Product Review:
Best offshore rate currently for instant access savings
Mar 20 2018 - 03:40
Savings
Customer Service Review:
A very efficient and professional service.A few minor issues recently with the issue of annual interest statements relating to fixed time deposits as a result of upgrading systems.However when matters brought to attention they were actioned in a helpful and timely manner.
Product Review:
Very competitive interest rate on fixed time deposits.
Mar 19 2018 - 23:27
Savings
Customer Service Review:
It is a while since I was in touch with Skipton but my contact was very helpful.
I am very happy to recommend them.
Product Review:
I have confidence in the product.
However, I do look forward to the interest rate rising.
However, I do look forward to the interest rate rising.
Mar 19 2018 - 19:07
Savings
Customer Service Review:
Thank goodness I can speak to a person straightaway and none of that awful speech recognition and keying in account numbers.
Mar 19 2018 - 18:43
Savings
Customer Service Review:
No appointment needed, just slightly disappointed that it took a week to process
Product Review:
Good high credit interest rate in the current market
Mar 19 2018 - 15:25
Mortgage
Customer Service Review:
Excellent as always :)
The SIL staff are always highly professional, very knowledgeable and incredibly helpful.
Product Review:
Excellent
Mar 19 2018 - 14:32
Savings
Customer Service Review:
A very efficient and welcoming service given on each visit
Product Review:
In a word, flexibility. Competitive bond rates.
Mar 19 2018 - 14:31
Savings
Customer Service Review:
Very efficient dealing with my instructions. In particular the person who answers the call deals with the issue, courteously and efficiently without having to be passed on to someone else.
Mar 19 2018 - 14:22
Savings
Customer Service Review:
Very helpful and obliging, I am housebound but dealt with them over the phone when a Bond I have, matured.
They offer better interest rates than where my money was before.
I noted that acquaintances of mine with far more money than me were using Skipton. They are local and I feel I can trust them.
They also do much to support local charities.
Mar 19 2018 - 14:02
Savings
Customer Service Review:
Never any problems with Skipton, staff are courteous and I have no complaints.
Product Review:
Best interest rate I can get at the moment. Will be a lot more efficient when full online interaction is available.
Mar 19 2018 - 13:50
Savings
Customer Service Review:
Answer the phone promptly from abroad and seems to get things done