Customer Reviews for Skipton International
Our overall score: 4.6/5
Mar 30 2019 - 23:19
Mortgage
Customer Service Review:
They were friendly, communicative and responded timely to my questions. My only gripe was that the initial contact for the product wasn't 100% sure of the rules on paying down the mortgage, which resulted in me expecting to pay down a % as soon as the mortgage was drawn down, but in fact I have to wait three months.
Product Review:
Good
Mar 29 2019 - 12:32
Mortgage
Customer Service Review:
As one of the only existing ex-pat mortgage providers, Skipton provide a good product for buy-to-let purchases. Some staff were helpful via email, but I found the whole process quite confusing. It would have been useful to receive a list of documents required and a timeline in advance, as well as having 1 main person to liaise with, rather than several different people who apparently each deal with a different stage of the application. No regrets so far though...
Product Review:
Seems to be a good product for ex-pats.
Mar 21 2019 - 16:14
Savings
Customer Service Review:
I called to ask about an annual statement for a fixed term bond. Customer associate was very pleasant and confirmed none had been sent. Within a week, one was sent. Thank you!
Product Review:
Good
Mar 19 2019 - 10:26
Savings
Customer Service Review:
The administration and administrators manners were just what I (85 year old) needed.
Many thanks.
Oh, your tv Addis both simple and informative
Mar 17 2019 - 16:04
Mortgage
Customer Service Review:
Excellent. The team were helpful, responsive, proactive and professional. I am very happy with the service I received.
Product Review:
Great. Thanks for all the support.
Mar 15 2019 - 17:49
Savings
Customer Service Review:
I called recently with a question about my account.The customer service representative was courteous, knowledgeable and helped me with my question very efficiently.He also recommended a new savings account for me which had the same conditions as the savings account I currently had with them but had a higher interest rate. Within a few days I received confirmation that my new account was opened and my balance transferred.
I am hoping that their on line account info will be up and running soon.
Product Review:
The best interest rates and conditions I can find.
Mar 14 2019 - 10:18
Savings
Customer Service Review:
Responded quickly and dealt with my request efficiently.
Product Review:
Excellent
Mar 14 2019 - 07:57
Mortgage
Customer Service Review:
I didn't have much comm's between me and Skipton
Product Review:
I through the interest rate was higher than average.
Mar 14 2019 - 06:14
Savings
Customer Service Review:
Good service,would use the service again.
Mar 14 2019 - 01:17
Savings
Customer Service Review:
Have communicated with Skipton by phone probably 20 to 30 times. 1st time with this paricular rep., who was the least friendly and least cooperative I gave dealt with
Product Review:
Rates are as good as anybody's but lack of options and minimum withdrawal of £1000 is too high
Mar 13 2019 - 14:22
Savings
Customer Service Review:
I sent an email, via secure messaging, requesting that two letters showing the interest earned on my saving accounts that matured in 2018 and 2019 be sent to me so that I could present them to the tax authorities. This was over four days ago and I have not had a response to date, even though the messaging system acknowledged that the message and informed me that someone would contact me.
Product Review:
Average
Response from Skipton International:
Thank you for your feedback.I am sorry that we did not respond to your email. I have had this investigated and unfortunately there was confusion internally as to who was responding to the email. Someone will be contacting you accordingly and our processes are being updated to ensure that we avoid a similar reoccurence. Again, apologies for any distress this may have caused.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback.I am sorry that we did not respond to your email. I have had this investigated and unfortunately there was confusion internally as to who was responding to the email. Someone will be contacting you accordingly and our processes are being updated to ensure that we avoid a similar reoccurence. Again, apologies for any distress this may have caused.
Kind regards
Jim Coupe
Managing Director
Mar 9 2019 - 10:52
Savings
Customer Service Review:
Excellent follow-up service, pleasant, efficient and polite.
Mar 8 2019 - 08:59
Savings
Customer Service Review:
I made a call to enquire re changing accounts, the female member of staff was efficient, extremely polite and dealt with my request instantly. Banking as it should be, well done!
Mar 8 2019 - 02:24
Mortgage
Customer Service Review:
The process was very smooth from start to finish.
Product Review:
Exactly what I wanted in a mortgage.
Mar 7 2019 - 20:43
Savings
Customer Service Review:
Both telephone experience & appointment were excellent. The staff are friendly, respectful & want to ensure you get the best advice & understand your investments.
Product Review:
Interest rates are very low at the moment, probably can’t be bettered elsewhere unless you are prepared to take investments linked to risk.
Mar 7 2019 - 20:03
Mortgage
Customer Service Review:
From the moment I started my application, every member of Skipton has been excellent. They have answered every question and query in great detail and kept me updated every step of the way.
Product Review:
I was very pleased that my £999 fee included all legal fees.
Mar 7 2019 - 18:09
Savings
Customer Service Review:
They are efficient and friendly. The savings rates are pretty competitive, but that is not saying much as most banks now have no interest in providing offshore accounts, and their rates are totally pathetic. Will be much more useful when the online servie (finally) appears!
Mar 7 2019 - 17:28
Savings
Customer Service Review:
They are always extremely helpful, polite and professional.every thing I want
Product Review:
It would be xxxxx if the interest was higher and paid on a monthly basis
Mar 7 2019 - 17:21
Mortgage
Customer Service Review:
Efficient service via email for an overseas application
Product Review:
Excellent