Customer Reviews for Skipton International | Page 2

Smooth application with the exception of the valuation. I went through a broker so didn't have to deal with Skipton directly. However, the valuation process with Connells was painful. Firstly, I don't understand why a physical valuation was required for a relatively new property with recent sale prices available. Connells were practically incompetent at contacting the tenant to arrange a valuation and took so long that my offer almost expired.

They were professional as expected

My requirements were actioned with no delays, the paperwork was simple to complete and within a short time the new account was open and funded. So much better than most banks!

The service proivided by Skipton International is second to none! A customer can be sure that their money is in safe hands. The personnel are so helpful & informative, it makles a refreshing change from banking attitudes on the UK mainland.

Quick, knowledgeable and efficient handling of requirements. Appreciation of potential security situation where monthly advise letters clearly showed "account statement" in envelope, when letters not firmly placed and default implications apparent. .

Phone service very good....staff very polite, helpful and pleasant Sorted all my needs out in one phonecall

They responded to my message very quickly and answered my question, even though I posted it on a Sunday.

Very quick turnaround. Very helpful and friendly. Both times I spoke to the team they progressed by requests very quickly.

Everyone who answers the phone is courteous and helpful and I always put the phone feeling satisfied that a good job has been done.

Interest rate is competitive and it is good to deal with a local company. However they don’t always look at the best rates for us. Some years ago a manager rang and told us od a better account but this has not happened recently

I found the service and staff very helpfull it was quite easy to set up an account.

All the staff that we talked to were very helpful, they made what we thought would be complicated very straight forward and quick. Many thanks to all of them!

I opened an account recently, the process was smooth and completed with a verification over zoom. This helped make a personal connection to their business.

The service and staff continue to be efficient and effective. The areas of improvement needs to be within the website where comms links could be introduced to support ongoing actions or changes to be made in account structure.

Whilst I found your on-line sign up process rather clunky (plus you don't have an App), the customer helpline was answered quickly and the individual was able to walk me through the process ie knowledgeable, polite etc. Overall a great experience and far better than the main banks where they are very impersonal.

Very helpful

Paul Hyde and Jo Chapman made our remortgage and setting up savings accounts very straight forward. They were very responsive and proactive.

Immediate highly personal service following our request to establish a new reward bond. Account opened that day with clear communications received to enable funds to be transferred. Thank you Tina.