Customer Reviews for Skipton International | Page 2
Our overall score: 4.5/5
Jul 8 2021 - 02:57
Mortgage
Customer Service Review:
Quick and seamless application and approval process
Product Review:
Excellent
Jul 5 2021 - 16:48
Savings
Customer Service Review:
Just generally, I feel confident with Skipton looking after my money.
I find the website less than friendly.
Product Review:
Poor interest rate.
Long notice period.
Long notice period.
Jul 4 2021 - 16:14
Mortgage
Customer Service Review:
Completion of transaction was smooth and straight forward. Their requirements were clear.
Product Review:
Product is not easy to understand and not complicated.
Jul 4 2021 - 13:36
Savings
Customer Service Review:
Friendly but effective & efficient telephone service when needed. Skipton Online has been a major boon and makes transactions easy and safe.
Product Review:
Savings Products have recently been dire everywhere. Skipton short term rates are competitive in the marketplace. But recent long term rates where Skipton in past years always had very competitive products are now very low.
Jul 2 2021 - 16:30
Savings
Customer Service Review:
ease of communication , well trained and efficient staff , polite and friendly
Product Review:
obviously we'd like a better return , but safety of our funds is top priority
Jul 2 2021 - 15:34
Savings
Customer Service Review:
Prompt and courteous service. Excellent knowledge and advice.
Product Review:
Excellent
Jul 2 2021 - 02:07
Mortgage
Customer Service Review:
Skipton delivered a consistently efficient and diligent service
Product Review:
Excellent
Jul 1 2021 - 13:31
Mortgage
Customer Service Review:
Paul Hyde was great, professional, reactive and efficient. Service was faultless and timely
Product Review:
Interest rate is not as competitive as market however found skipton would lend what we required
Jul 1 2021 - 13:23
Mortgage
Customer Service Review:
Yes, very friendly fast service with a good result
Product Review:
Fast and good service, but rates abs application fee are both quite high
Product Review:
Good product, fit the need
Jul 1 2021 - 10:37
Mortgage
Customer Service Review:
Excellent communication and clear documentation with the added ability to have personal calls for any clarifications
Product Review:
Second mortgage taken with SI as the first business dealings were trouble free and efficient. Only areas for consideration would be preferential rates for returning customers and more options on business partnerships when dealing with regional agencies.
Jul 1 2021 - 10:36
Mortgage
Customer Service Review:
Personal and efficient.
Lucy has been brilliant every time I have dealt with her.
Product Review:
Competitive rates and flexible products.
Jul 1 2021 - 10:35
Mortgage
Customer Service Review:
Good experiences, clear communications.
Product Review:
Good expat services would definitely recommend
Jun 14 2021 - 09:23
Savings
Customer Service Review:
They have a good team and will certainly will use them again
Jun 14 2021 - 08:38
Savings
Customer Service Review:
I have always found the Skipton staff to be helpful, polite and understanding.
Product Review:
Your interest rates are average.
Jun 14 2021 - 08:25
Mortgage
Customer Service Review:
took 16 weeks from start to finish... for an equity release on property i already owned... and you were lending less than 50% of property value.... zero risk, but still 4 months ... !!!!! go figure.... first two sales people didn't pass on all the info supplied.... not sure if they been reprimanded. Kelly Gaudion stepped in and saved the day for Skipton... proactive and respectful
Response from Skipton International:
Thank you for your feedback. I have had your application investigated and I am sorry that Skipton's service did not meet the high standards we set ourselves, and for that I hope you will accept my apology. I can assure you that we will learn from this and strive to ensure it is not repeated. I am glad that Kelly ultimately provided the service you should have enjoyed from the outset. Kind regards Jim Coupe Managing Director
Thank you for your feedback. I have had your application investigated and I am sorry that Skipton's service did not meet the high standards we set ourselves, and for that I hope you will accept my apology. I can assure you that we will learn from this and strive to ensure it is not repeated. I am glad that Kelly ultimately provided the service you should have enjoyed from the outset. Kind regards Jim Coupe Managing Director
Jun 14 2021 - 07:11
Mortgage
Customer Service Review:
Good Service - small error on first transfer date (should have been 10th but was billed on 1st.
Product Review:
Maybe should be 5 - I'm Expat so I have limited options on mortgage providers. Product looks good and certainly helps me.
Jun 14 2021 - 04:17
Mortgage
Customer Service Review:
Quick to reply to emails and questions. Although most communication was done via my mortgage broker.
Product Review:
Excellent
Jun 14 2021 - 02:31
Mortgage
Customer Service Review:
It has been a very long process. The feedback is not timely and there is no enough visibility on the progress. The fact that I didn't use their conveyancer has created so much delay in closing but indeed I have to pay for the conveyancing fee of GBP3,000 even though I am not using their conveyancer. It doesn't really get their attention to support the process in a timely manner even though I have paid for their service.
Product Review:
Not competitive in the market.