Customer Reviews for Skipton International
Our overall score: 4.6/5
Jun 4 2018 - 20:35
Savings
Customer Service Review:
Team are very approachable, responsive and deliver
Jun 4 2018 - 20:24
Savings
Customer Service Review:
When my investment was due to mature, I asked them to reinvest the capital for a further 2 years, and to credit the accrued interest to my Current account with Nat West. The investment was reinvested but the interest was not credited to my Current account. I phoned to query where the interest had gone. They then put the matter straight and apologized. Because of this error my investment was then placed in another a/c at 1.8%, slightly higher.
Jun 4 2018 - 18:19
Savings
Customer Service Review:
Very efficient as always, Staff friendly, helpful and extremely competent.
Product Review:
Good interest rate and best return for Offshore investments.
Jun 4 2018 - 17:01
Savings
Customer Service Review:
Your lady answered my queries in an excellent manner and although I am hard of hearing, she gave me all the help I needed. And knew and acted in a professional manner.
Regards *personal details removed by Feefo*
Product Review:
Your saving are better than most, but do not keep up with inflation and pensioner who have work hard all there live need better.
Jun 4 2018 - 16:29
Savings
Customer Service Review:
Saw me immediately. I walked in off the street and was made welcome in a professional manner
Product Review:
Quite a good rate of interest
Jun 4 2018 - 16:09
Savings
Customer Service Review:
Staff always very helpful and knowledgeable about comoany products.
Product Review:
Very good interest rates.
Jun 4 2018 - 16:04
Savings
Customer Service Review:
Very professional and friendly at the same time. Always helped me when I’ve needed advise.
Product Review:
Would of given 5 stars if only you could pay a bit more interest to us savers. That said the rates on offer are up there with the rest so I’m just being picky with the low returns available to savers.
Product Review:
Average
Jun 4 2018 - 15:48
Savings
Customer Service Review:
Friendly welcoming staff. Easy and straightforward methods of depositing money or transferring from one Skipton account to another. Easy access to a member of staff on the phone.
Jun 4 2018 - 14:48
Savings
Customer Service Review:
From the beginning and throughout the transactions we made all the staffing spoke to were very friendly and able to answer my questions clearly and act swiftly to ensure my transactions were dealt with in a very professional manner
Jun 4 2018 - 14:47
Savings
Customer Service Review:
Excellent Service, nothing too much bother to sort out.... even when you are stressed! Natalie was I am sure going the extra mile to help.
Product Review:
Very pleased with service and percentage interest
Jun 4 2018 - 14:42
Savings
Customer Service Review:
There is always good service on the telephone. However, I'm rather disappointed in the respect that I was given to understand that an online internet service would be operational early in 2018.
Is there an update on the progress that is being made or has the idea been scrapped.
Product Review:
It's competitive in today's market.
Response from Skipton International:
Thank you for your feedback. I am sorry that our online service is later than planned. We have transferred to the banking application that supports the online service and are currently conducting extensive testing of the online service development. We are still planning to launch this year and will write to all customers when it is available. Apologies for any inconvenience this has caused.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback. I am sorry that our online service is later than planned. We have transferred to the banking application that supports the online service and are currently conducting extensive testing of the online service development. We are still planning to launch this year and will write to all customers when it is available. Apologies for any inconvenience this has caused.
Kind regards
Jim Coupe
Managing Director
Jun 4 2018 - 14:18
Mortgage
Customer Service Review:
Friendly, efficient, competent and speedy service. All very good.
Product Review:
It’s fine, and flexibility to repay extra sums on a fixed rate deal is really good.
Jun 4 2018 - 05:22
Mortgage
Customer Service Review:
Skipton International were always made themselves available to answer questions throughout the process and dealt things quickly and efficiently. I would highly recommend their services to others.
Product Review:
Great flexibility for Expat mortgages.
Jun 3 2018 - 17:41
Mortgage
Customer Service Review:
Great customer service, very responsive staff, hassle free remortgage!
Product Review:
Excellent
Jun 3 2018 - 13:11
Mortgage
Customer Service Review:
I would recommend to other people and they were very quick and effectice at getting the mortage sorted, Shane was a great help
Response from Skipton International:
Thank you for your feedback, which I will forward to Shane, as I am sure he will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I will forward to Shane, as I am sure he will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Jun 2 2018 - 10:56
Mortgage
Customer Service Review:
Fantastic personal service from Lucy Monroe
Product Review:
Excellent
Response from Skipton International:
Thank you for your feedback which I will forward to Lucy, who will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback which I will forward to Lucy, who will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Jun 1 2018 - 22:35
Mortgage
Customer Service Review:
Paul was a great help and advised us in all options available, he was always available to answer any queries we had and would recommend his services to any one
Product Review:
Very happy.................
Response from Skipton International:
Thank you for your feedback, which I will forward to Paul, who will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Thank you for your feedback, which I will forward to Paul, who will be pleased to receive it.
Kind regards
Jim Coupe
Managing Director
Jun 1 2018 - 21:04
Mortgage
Customer Service Review:
they were reasonabley quick on thier deceisions
Product Review:
I was looking for five year fixed rate and I found it
Jun 1 2018 - 19:15
Mortgage
Customer Service Review:
In my dealings with Skipton International I found them to be swift, helpful and polite a great and painless experience.
Product Review:
Various options were made available and choosing the right product to suit my needs was incredibly easy.