Customer Reviews for Skipton International

I've always had excellent service from Skipton. That's why I chose to open a second account with them.

Everything was clear and easy to use. Would definitely recommend and/or use again.

Very prompt and friendly. Provided easy to understand information and received clear guidance as to investment options available.

They were easy to deal with and very responsive to my emails.

Sure that service v..good. Over phone efficient and in sending emails immediately afterwards

Last minute legal review revealed issues of the provided documentation (from my lawyer to Skipton International 2 weeks prior to the completion date -issues that were explicitly flagged to SI) caused the delay in funds being drawdown

Prompt and clear information and courtesy in communications.

I have found everyone very helpful. This time I dealt with Mellissa mostly who was fantastic.

Reasonably straight forward and very quick to complete, although the conveyancing firm used asked for a lot of the same information that we had already provided by way of the application form. If they really needed all this information they could have pre-filled their own form and then sent it to us for confirmation. The thing that caused a delay was that although this was a buy to let mortgage and indeed a copy of a lease was a pre-requisite, the starting point in the mortgage offer was that leases of any kind were prohibited. When we queried this we were simply sent a link to your standard terms and conditions for leases. It turned out that buried in this document was a provision that said consent would automatically be given if certain conditions were fulfilled. No-one pointed us to the relevant provision. This is inconsistent with a plain English approach and the lack of a helpful response (eg "please see paragraph [*] of the attached ts and cs" caused a delay and some concern on our part as to whether the product was fit for purpose. I would add that it isn't actually easy to find that document on your website - when I searched for it, the site directed me to a different document all together. However, once resolved, the process completed quickly and efficiently

I am a new customer and have only had dealings with the office team and I have found them most helpful and friendly

From start to finish with my enquiry I experienced a friendly, efficient service. Matters were clearly explained in straightforward words.

Easy to navigate website and comprehensive application form. I have yet to use the account.

Excellent phone banking, answered quickly and dealt with the request efficiently

Skipton showed service and patience when setting up an account. It took a long time, due to the tardiness of other companies, to provide the requested information.

From my first contact with the person that answered my telephone enquiry I have been extremely pleased with the service and assistance.

The service was great, but at times it was slow - considering my situation this was ok, but we often had to ask for information - how about an online checklist just letting us know the current status of the process?

Excellent courteous service.Well informed staff.

Every time i call the staff are extremely friendley and helpful and are able to deal with me efficiently and speedily.