Customer Reviews for Skipton International | Page 2
Aug 2 2022 - 16:52
Mortgage
Customer Service Review:
Smooth application with the exception of the valuation. I went through a broker so didn't have to deal with Skipton directly. However, the valuation process with Connells was painful. Firstly, I don't understand why a physical valuation was required for a relatively new property with recent sale prices available. Connells were practically incompetent at contacting the tenant to arrange a valuation and took so long that my offer almost expired.
Product Review:
Product Review:
What can I say about the "Product" it is what it is!
Aug 2 2022 - 09:48
Savings
Customer Service Review:
My requirements were actioned with no delays, the paperwork was simple to complete and within a short time the new account was open and funded. So much better than most banks!
Product Review:
A better rate of interest than most.
Aug 2 2022 - 09:43
Savings
Customer Service Review:
The service proivided by Skipton International is second to none!
A customer can be sure that their money is in safe hands.
The personnel are so helpful & informative, it makles a refreshing change from banking attitudes on the UK mainland.
Product Review:
In a period of inflation (9% & rising), more interest on our funds would be welcomed - its' time the banks were being fair to their customers, not just their share holders!
Aug 2 2022 - 06:24
Savings
Customer Service Review:
Quick, knowledgeable and efficient handling of requirements.
Appreciation of potential security situation where monthly advise letters clearly showed "account statement" in envelope, when letters not firmly placed and default implications apparent. .
Product Review:
Just missed one year bond by a day. My fault, not yours.
Aug 1 2022 - 22:12
Savings
Customer Service Review:
Phone service very good....staff very polite, helpful and pleasant
Sorted all my needs out in one phonecall
Product Review:
Aug 1 2022 - 19:13
Savings
Customer Service Review:
They responded to my message very quickly and answered my question, even though I posted it on a Sunday.
Product Review:
Easy to buy savings products; interest rates clearly displayed while logged in; interest rates could be better.
Aug 1 2022 - 18:44
Savings
Customer Service Review:
Very quick turnaround. Very helpful and friendly. Both times I spoke to the team they progressed by requests very quickly.
Product Review:
Very good sterling options for expats.
Aug 1 2022 - 17:28
Savings
Customer Service Review:
Everyone who answers the phone is courteous and helpful and I always put the phone feeling satisfied that a good job has been done.
Product Review:
Good choices offered for savings but could always do with higher interest rates. They are still better than my HIgh Street Bank, so that is something to be grateful for.
Aug 1 2022 - 16:45
Savings
Customer Service Review:
Interest rate is competitive and it is good to deal with a local company. However they don’t always look at the best rates for us. Some years ago a manager rang and told us od a better account but this has not happened recently
Product Review:
Good interest, but a shame we had to tie our money up for so long to get it
Aug 1 2022 - 16:33
Savings
Customer Service Review:
I found the service and staff very helpfull it was quite easy to set up an account.
Product Review:
It was reasonable rate that signed up the only dissapiontment that we shortly after we opened our account youn released a 1 year bond at a very good rate that we would have tied our money up for the 1year bond it would have been nice to have been informed prior so we could have chosen that product.
Aug 1 2022 - 15:35
Savings
Customer Service Review:
Very knowledgable and helpful staff, our instuctions were carried out efficiently and correctly. A pleasure to do business with.
Aug 1 2022 - 15:27
Savings
Customer Service Review:
All the staff that we talked to were very helpful, they made what we thought would be complicated very straight forward and quick.
Many thanks to all of them!
Product Review:
It works as stated. Why does it need one more character?
Aug 1 2022 - 14:49
Savings
Customer Service Review:
I opened an account recently, the process was smooth and completed with a verification over zoom. This helped make a personal connection to their business.
Product Review:
I recently received an email about a 2.5% two year deposit product which it appears I am not eligible to avail of because it's for new customers only, despite me opening the account less than a month ago. It would have been better if I was advised to wait for this product
Aug 1 2022 - 14:39
Savings
Customer Service Review:
The service and staff continue to be efficient and effective. The areas of improvement needs to be within the website where comms links could be introduced to support ongoing actions or changes to be made in account structure.
Product Review:
Being competitive is essential and thus far interest rates are better than average!
Aug 1 2022 - 14:18
Savings
Customer Service Review:
Whilst I found your on-line sign up process rather clunky (plus you don't have an App), the customer helpline was answered quickly and the individual was able to walk me through the process ie knowledgeable, polite etc. Overall a great experience and far better than the main banks where they are very impersonal.
Product Review:
Good rates and clear T&C's
Product Review:
Best rate at the time of call
Aug 1 2022 - 12:21
Savings
Customer Service Review:
Paul Hyde and Jo Chapman made our remortgage and setting up savings accounts very straight forward. They were very responsive and proactive.
Product Review:
As expatriates, we found your processes very user friendly.
But one suggestion: it would be very helpful if we could service our mortgage interest payments from our Skipton savings account rather than, indirectly, through our UK bank.
But one suggestion: it would be very helpful if we could service our mortgage interest payments from our Skipton savings account rather than, indirectly, through our UK bank.
Aug 1 2022 - 11:28
Savings
Customer Service Review:
Very helpful and explained options well.
Aug 1 2022 - 10:56
Savings
Customer Service Review:
Immediate highly personal service following our request to establish a new reward bond. Account opened that day with clear communications received to enable funds to be transferred. Thank you Tina.
Product Review:
Highly competitive savings product rewarding existing customers.