Customer Reviews for Skipton International
Our overall score: 4.6/5
Jan 11 2019 - 18:30
Savings
Customer Service Review:
Management of savings over many years.
Jan 10 2019 - 19:15
Savings
Customer Service Review:
Very adequate. Nothing more to add.
Jan 9 2019 - 22:34
Savings
Customer Service Review:
The staff were polite and efficient.
They tried to make like as easy as possible.
Product Review:
The savings plan was the most flexible one available but at 1% was still fairly poor.
Jan 9 2019 - 19:14
Savings
Customer Service Review:
the staff member was able to assist us with all the information we required and immediately able to action our wishes.
Product Review:
Great products at a difficult time
Product Review:
Opening of account was smooth
Product Review:
Excellent
Jan 9 2019 - 13:13
Savings
Customer Service Review:
Have to jump through all the normal identity hoops, but in the end a straightforward process.
Jan 9 2019 - 08:46
Savings
Customer Service Review:
competent and friendly staff who are helpful and not pushy to sell their product. the fact that they offer the best rates for the type of product we wanted was thew deciding factor.
Jan 9 2019 - 07:22
Savings
Customer Service Review:
I have used Skipton before and found the service/communication/help to be excellent
Product Review:
Competitive product in the current market
Jan 9 2019 - 06:57
Savings
Customer Service Review:
Friendly, knowledgeable and very helpful from the first phone call onwards! Thank you ???? I had no idea what was the best next step for me to take but the lady took it all her stride, explained everything in straightforward terms and made it all very easy . Perfect!
Product Review:
Perfect for me and explained in straightforwardly terms
Product Review:
Would have liked a higher return but a sign of the times.
Jan 9 2019 - 05:02
Savings
Customer Service Review:
Expert guidance, excellent communication skills, expedient money transfer.
Easy manner.
Smiles.
Product Review:
Best interest rate in town which offers the guarantee of Skipton. And the efficient personal banking touch.
Thank you.
Thank you.
Jan 9 2019 - 04:36
Savings
Customer Service Review:
Nothing special or unexpected happened
Product Review:
nothing exceptional in terms of saving opportunities
Product Review:
Excellent
Jan 8 2019 - 22:28
Savings
Customer Service Review:
They handled my request to transfer my balances to the new higher interest bearing accounts over the phone efficiently and pleasantly. An improvement would be if Skipton automatically moved existing clients to these accounts rather than waiting for those clients to discover such accounts existed
Product Review:
As mentioned above, Skipton should automatically upgrade existing clients to the new accounts when they are available.
Jan 8 2019 - 15:50
Savings
Customer Service Review:
I live abroad i.e. not in the UK. In 2017 my fixed deposit account was due to mature. I do not have online or telephone banking set up and prefer the mail, Consequently the maturity notice I received arrived too late by mail to reinvest at the new rate for the new period.Skipton should allow a longer time for letters to be received outside the UK. I lost out, but eventually reinvested in a bond which was not what I really wanted and I did suffer some lost interest. Same thing happened in 2018, but I called Skipton to complain and a nice lady said I could still reinvest in the offered new bond with no loss of interest. So I did - hooray.
Jan 8 2019 - 15:09
Savings
Customer Service Review:
The team was friendly and helpful from the outset, answering any questions in a professional and patient manner.
Jan 7 2019 - 16:57
Savings
Customer Service Review:
Excellent products and always carried out instructions promptly. Although not in the control of Skipton higher interest rates would be appreciated.
Product Review:
Good products. Better than many on the island.
Jan 7 2019 - 10:01
Mortgage
Customer Service Review:
Paul at Skipton was amazing. Very helpfull. Was very quick at getting back to us. Provided us with all the info we needed.
Product Review:
They were able to give us the best offer and rate.