Customer Reviews for Skipton International
Our overall score: 4.6/5
Sep 4 2019 - 14:25
Savings
Customer Service Review:
WHEN YOU CONTACT THEM THEY ARE ALWAYS VERY HELPFUL AND IF ONE AS A PROBLEM T IS QUICKLY SOLVED GOOD CREW GOOD BANK
Sep 3 2019 - 17:59
Mortgage
Customer Service Review:
The service was professional, friendly. I was kept up to date during all the stages and the money was transferred into my account almost immediately.
Product Review:
Jessica Hayward was helpful and always made contact if she wasn’t available. Skipton were clear with every step of the way.
Product Review:
Great product although valuation was lower than expected
Sep 3 2019 - 16:53
Savings
Customer Service Review:
After a bad start,three calls to get necessary documents,the service was friendly and information accurate ,everything completed in no time at all
Product Review:
Excellent
Sep 3 2019 - 16:33
Savings
Customer Service Review:
Telephoned skipton re new bonds, the staff were very helpful and knowledgable.
Product Review:
Excellent
Product Review:
A reasonable rate for a year bond, but rates are not good anywhere!
Sep 3 2019 - 15:43
Savings
Customer Service Review:
our needs were attended to professionally and carried out as requested.
Product Review:
reasonable rate in today's financial climate
Aug 27 2019 - 08:46
Mortgage
Customer Service Review:
yes,i will recommend friends to Skipton International
Product Review:
it's very good and quick mortgage solution bank.
Aug 15 2019 - 15:53
Savings
Customer Service Review:
we thought the company very helpfull in our experiance always ready to answer your questions
Product Review:
excellent service nothing to much trouble always very helpfull
Product Review:
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Aug 14 2019 - 13:33
Savings
Customer Service Review:
Answered the phone quickly, were very helpful with my request and emailed confirmations when funds were transferred.
Product Review:
Good
Aug 14 2019 - 11:59
Mortgage
Customer Service Review:
As this is the first time through this process, I found the explanations from Skipton staff very clear and helpful. The application pack is easy to follow and when I missed a few items, I can easily just email them over
Aug 14 2019 - 09:44
Savings
Customer Service Review:
Great products. Efficient processes. Friendly,knowledgeable and professional Advisors.
Product Review:
Following maturity of an existing product, a further product was offered to me at a slightly higher interest rate than currently on offer. The product is identical - 12 month FTD. Would have liked the option to extend the term and, better still, an even better interest rate (though I appreciate the rate offered is very competitive in today's market).
Aug 14 2019 - 04:42
Savings
Customer Service Review:
The service that Skipton provide is both efficient and friendly. They are a pleasure to deal with.
Product Review:
Simple to renew savings accounts at reasonable interest rates
Aug 13 2019 - 22:17
Mortgage
Customer Service Review:
yes,i will recommend friends to Skipton International
Product Review:
it's very good and quick mortgage solution bank
Product Review:
Good
Aug 13 2019 - 10:43
Savings
Customer Service Review:
Recently I brought in a legal document concerning Power of Attorney and was told certain things that were not correct (The documented words and understanding between " jointly and severally"). This was concerning as I had already spoken to the legal team to clarify my request.
I was then informed that other documentation would have to be filled out by another person and other request's.I again sought legal aid to make sure what was contained in the Power of Attorney, and was told that information given by Skipton was completely wrong.
On concluding this fiasco with Skipton the second time, nothing of what was explained to me previously was brought up.
The staff that I spoke to did seek clarification by there team leader or manager of what was written in the document. I have also previous experiences with Skipton when different information about accounts and bonds have been shared that are again completely wrong.
Product Review:
Disclosed in previous comments
Response from Skipton International:
Thank you for your feedback.Regardless of whether a Power of Attorney is ‘jointly and severally’, if two people are appointed as Power of Attorney’s on the document then we cannot just appoint one. A reason being that if the one appointed Power of Attorney themselves become incapable of managing the account then the other Power of Attorney would take over. In addition, sight of the original Power of Attorney document is required in order to take a certified copy and in the first instance this was not provided.Kind regardsJim CoupeManaging Director
Thank you for your feedback.Regardless of whether a Power of Attorney is ‘jointly and severally’, if two people are appointed as Power of Attorney’s on the document then we cannot just appoint one. A reason being that if the one appointed Power of Attorney themselves become incapable of managing the account then the other Power of Attorney would take over. In addition, sight of the original Power of Attorney document is required in order to take a certified copy and in the first instance this was not provided.Kind regardsJim CoupeManaging Director
Aug 12 2019 - 20:47
Savings
Customer Service Review:
A real person answered the phone promptly
Product Review:
interest rates on a par with other companies
Aug 12 2019 - 19:59
Savings
Customer Service Review:
thay help by telling us all the best ways to invest
Product Review:
Good