Customer Reviews for Skipton International | Page 12
Our overall score: 4.6/5
Jul 10 2019 - 04:10
Savings
Customer Service Review:
Service was very good and I would use again and recommend
Product Review:
Always looking for a decent interest rate
Jul 9 2019 - 15:33
Savings
Customer Service Review:
When I required statements for the past 4 years for the Tax authorities, they were very helpful.
Product Review:
Their products are very competitive, but an online account facility would make them better
Jul 8 2019 - 15:15
Savings
Customer Service Review:
Two negatives, clearly outweighed by some very big positives:
1) When my first "savings bond" was maturing, I was mailed an alert about three weeks beforehand, with information about reinvestment options. The second time it was a shorter notice -- about a week or 10 days, if I remember correctly. This time (the third or fourth) I received no mailed or emailed notification at all, and it was left completely up to me to contact SI.
2) It's now been (what?) three years or so that the promised "SI Online" capability has been said to be imminent, with a long list of missed "deadlines." This is obviously a *very* low priority for the bank. Meanwhile, routine (i.e., unlinked to a specific request) mail reporting of balance and interest crediting information is spotty, seemingly not tied to either the calendar year or the UK tax year.
On the positive side,
3) Phone and email service is usually friendly, effective, and efficient.
4) Outweighing everything else, I'm just so grateful that SI has chosen to persevere with serving US-resident account holders post FATCA, unlike the great majority of sterling area financial institutions. It's very good that law-abiding, full tax-paying customers are not rejected out of hand, just because they are subject to US tax jurisdiction.
Product Review:
Lower savings interest rates than previous purchases. but still very competitive with other options for sterling savings.
Product Review:
Excellent
Jul 8 2019 - 13:29
Savings
Customer Service Review:
I don't feel that I hear from you often enough. I have no idea when I last received a letter or a balance statement, and you have no online banking service (yet).
Jul 8 2019 - 12:27
Savings
Customer Service Review:
Very good service and interest rates.
Product Review:
Very good fixed deposit interest rates compared to other banks.
Jul 8 2019 - 12:04
Savings
Customer Service Review:
Always good to be able to talk to a person who can access the information immediately with no return phone calls needed and no pressing of numbers on the telephone.
Product Review:
A little cheated that a short while later my partner was quoted 1.5% while I got 1.4% both within 1 month.
Jul 8 2019 - 11:31
Mortgage
Customer Service Review:
I would have given 3.5 stars if it was an option. To be honest, I was put through quite a lot of stress towards the end of the exchange. I received a very abrupt e-mail to say you weren't lending on the property after I had already been served notice to exchange. I understand you have to inform me of the situation but I personally think the way it was done leaves your clients anxious. It ended up getting resolved so I'm not sure we should have been informed until you were sure nothing could be done, or perhaps a call or a slightly friendlier approach should be used in the future.
Product Review:
It seems OK, i'm limited to the products available because I am an expat so I think this seemed above average for what was on offer.
Product Review:
Excellent
Product Review:
Yes interest rates need to be better
Product Review:
was good value, that's all
Jul 8 2019 - 07:58
Savings
Customer Service Review:
Being so far away (Thailand) there is always a little worry but whenever i have had to call your staff have always been very very helpful.
Jul 8 2019 - 07:56
Savings
Customer Service Review:
Friendly and very efficient and halpful as always.
Quite the best bank we have ever used. HSBC could learn a great deal about Customer Services from Skipton.
Jul 8 2019 - 07:51
Mortgage
Customer Service Review:
Quick responses and fantastic service throughout our Guernsey mortgage, from the application through to drawdown.
Product Review:
There were mortgage facilities offering more favourable rates from various lenders however as existing clients, who have always valued the customer service provided, Skipton were always our preferred lenders.
Jul 8 2019 - 07:51
Savings
Customer Service Review:
Very helpful staff. Yes, I would buy your products again.
Product Review:
Wish the interest rate was higher.
Product Review:
Good
Jul 8 2019 - 07:21
Savings
Customer Service Review:
The telephone was answered quickly & the person I spoke to was efficient and the call was as a consequence completed quickly.
Jul 8 2019 - 05:33
Savings
Customer Service Review:
Information is easy to understand and follow.