Customer Reviews for Skipton International | Page 10
Our overall score: 4.7/5
Jul 2 2020 - 00:33
Savings
Customer Service Review:
No follow up to my query and still waiting
Product Review:
Good
Jul 1 2020 - 23:38
Savings
Customer Service Review:
They answer the phone almost immediately when ever I call from NZ. Usually about 8.30am. They promptly deal with my query. I can think of one or two New Zealand banks call centers who take up to 29 mins never less than 18 at anytime of the day.to answer. Keep it up.
Product Review:
Savings rates tho low at present are competitive.
Jul 1 2020 - 23:07
Savings
Customer Service Review:
Ease of getting through on phone calls, polite and efficient service, no robots or on hold .Mail replies always on time hence 5 stars.
Jul 1 2020 - 19:39
Savings
Customer Service Review:
very good in all aspects, Helpful and friendly.Very professional.
Product Review:
Then Interest rates are too low.
Jul 1 2020 - 19:30
Savings
Customer Service Review:
The yearly bonds are competitive as savings accounts go.
The staff at Skipton International have always been very courteous, knowledgeable and helpful, I'll give them 5 stars.
Product Review:
Competitive bond rates as savings accounts go, we do need higher rates though as theyre still lower than inflation. I'd like to see them offer the best rates with more options, I hope they grow.
Jul 1 2020 - 19:25
Savings
Customer Service Review:
The service is excellent. Very approachable and proactive customer service. Very trustworthy.
Product Review:
Scarborough always try to get the best return on our savings. They also keep us up to date with new saver options.
Jul 1 2020 - 18:15
Savings
Customer Service Review:
To give correct information when asked if Skipton had received our cheque!! We were informed the cheque had not been received whereas it had been with Skipton one week.
Response from Skipton International:
Thank you for your feedback, which I have had investigated. Skipton's Banking team confirm that your cheque was not received until 13 days after you first queried. The cheque was received outside of the contractual cooling off period, however, the deposit was still honoured, given recent issues with postal delays as a result of the Covid-19 pandemic, and your account credited on the day of receipt of the cheque. Kind regards Jim Coupe Managing Director
Thank you for your feedback, which I have had investigated. Skipton's Banking team confirm that your cheque was not received until 13 days after you first queried. The cheque was received outside of the contractual cooling off period, however, the deposit was still honoured, given recent issues with postal delays as a result of the Covid-19 pandemic, and your account credited on the day of receipt of the cheque. Kind regards Jim Coupe Managing Director
Jul 1 2020 - 18:07
Mortgage
Customer Service Review:
Recommend and if we buy again we would definitely use skipton again
Product Review:
Excellent
Jul 1 2020 - 17:53
Savings
Customer Service Review:
They do what they advertise in an effective way.
Product Review:
Average
Jul 1 2020 - 17:26
Savings
Customer Service Review:
Skipton are always a pleasure to deal with. They are helpful and efficient
Jul 1 2020 - 17:18
Savings
Customer Service Review:
Staff carried out my instructions over the phone very smoothly
Product Review:
Always helpful and efficient
Jul 1 2020 - 17:08
Savings
Customer Service Review:
Service good talk to a real person...... Reminds me of when customers mattered.
Product Review:
Good
Product Review:
Its better than most but not a briiliant return although that's a sign of the times
Jul 1 2020 - 16:44
Savings
Customer Service Review:
The Skipton website works well but the login procedure is very complex having to use a phone app. What if you don't have one?
The sending of a one time passcode by SMS as used by other sites might be easier.
Product Review:
Good
Jul 1 2020 - 16:40
Savings
Customer Service Review:
Easy to get through to and helpful assistance.
Product Review:
Reasonable interest in current financial climate.
Jul 1 2020 - 16:38
Savings
Customer Service Review:
Yes recommend.
Answer the phone quickly. A lot of patience with my problem trying to open an online internet facility.
Jul 1 2020 - 16:35
Mortgage
Customer Service Review:
Lucy was excellent and very friendly and helpful though out the whole process. It was dealt with quickly and would recommend. Thanks
Product Review:
Average
Jul 1 2020 - 16:30
Savings
Customer Service Review:
As always the service was first class and efficient especially as the staff were working from home.
Product Review:
Always efficient and pleasant to speak to.
Jul 1 2020 - 07:34
Savings
Customer Service Review:
Brilliant and helpful none fussy customer service everytime by staff who really know their job.
Product Review:
Consistently have some of the best savings rates with good options to choose from.