Customer Reviews for Skipton International | Page 10
Our overall score: 4.6/5
Aug 13 2019 - 22:17
Mortgage
Customer Service Review:
yes,i will recommend friends to Skipton International
Product Review:
it's very good and quick mortgage solution bank
Product Review:
Good
Aug 13 2019 - 10:43
Savings
Customer Service Review:
Recently I brought in a legal document concerning Power of Attorney and was told certain things that were not correct (The documented words and understanding between " jointly and severally"). This was concerning as I had already spoken to the legal team to clarify my request.
I was then informed that other documentation would have to be filled out by another person and other request's.I again sought legal aid to make sure what was contained in the Power of Attorney, and was told that information given by Skipton was completely wrong.
On concluding this fiasco with Skipton the second time, nothing of what was explained to me previously was brought up.
The staff that I spoke to did seek clarification by there team leader or manager of what was written in the document. I have also previous experiences with Skipton when different information about accounts and bonds have been shared that are again completely wrong.
Product Review:
Disclosed in previous comments
Response from Skipton International:
Thank you for your feedback.Regardless of whether a Power of Attorney is ‘jointly and severally’, if two people are appointed as Power of Attorney’s on the document then we cannot just appoint one. A reason being that if the one appointed Power of Attorney themselves become incapable of managing the account then the other Power of Attorney would take over. In addition, sight of the original Power of Attorney document is required in order to take a certified copy and in the first instance this was not provided.Kind regardsJim CoupeManaging Director
Thank you for your feedback.Regardless of whether a Power of Attorney is ‘jointly and severally’, if two people are appointed as Power of Attorney’s on the document then we cannot just appoint one. A reason being that if the one appointed Power of Attorney themselves become incapable of managing the account then the other Power of Attorney would take over. In addition, sight of the original Power of Attorney document is required in order to take a certified copy and in the first instance this was not provided.Kind regardsJim CoupeManaging Director
Aug 12 2019 - 20:47
Savings
Customer Service Review:
A real person answered the phone promptly
Product Review:
interest rates on a par with other companies
Aug 12 2019 - 19:59
Savings
Customer Service Review:
thay help by telling us all the best ways to invest
Product Review:
Good
Aug 12 2019 - 18:33
Savings
Customer Service Review:
They informed me when my account was due to mature and gave clear instruction about what to do according to my preference when the account matured. Whenever I have phoned head office I have had my questions answered by the Skipton personnel who answered the phone without going through an automated menu to reach somebody else - rare these days and efficient for the caller.
Product Review:
They still offer reinvestment to expats.
Aug 12 2019 - 14:52
Savings
Customer Service Review:
Always very friendly People face to face, or on the phone
Product Review:
Good interest in this time, better than most banks.
Aug 12 2019 - 11:38
Mortgage
Customer Service Review:
A speedy service. Solicitors could have been a little more efficient.
Product Review:
Good
Aug 12 2019 - 10:31
Savings
Customer Service Review:
Helpful on telephone, no other issues
Product Review:
Acceptable rate of interest
Product Review:
Good
Aug 12 2019 - 07:28
Savings
Customer Service Review:
The first response time was quick and very helpful. I had to make a second contact for confirmation that all my instructions were taking place.
Aug 11 2019 - 10:39
Mortgage
Customer Service Review:
Service was fairly prompt. The product I was offered met my needs.
Product Review:
Product pricing reasonable. Terms reasonable apart from long period with penalty for early redemption.
Aug 11 2019 - 09:15
Savings
Customer Service Review:
Yes would recommend them. It was simply that they were in touch promptly with no fuss, explaining clearly what they needed and advising of progress.
Product Review:
Good
Aug 10 2019 - 05:15
Mortgage
Customer Service Review:
The team at Skipton did a great job.
My income situation is very complicated, however Melissa, Phil and the team showed a high level of understanding, common sense and professionalism to ensure my application was successful. Very much appreciated. Faultless customer service.
Product Review:
Excellent
Aug 8 2019 - 16:53
Savings
Customer Service Review:
I informed Skipton about my pending change of address and phone number in advance.
I was shocked to learn that mail concerning my accounts was sent to Saudi Arabia in July, 2019.
I left Saudi Arabia on 30 April, 2019.
Response from Skipton International:
Thank you for your feedback.I am sorry that your address change was not actioned in a timely manner. This is down to a mistake and I can only apologise for the distress caused. I can assure you the address change has now been completed and the team have put in place checks to prevent a recurrence.Again, please accept my apologies for this error and I hope that in the future the service we provide you will be nothing short of excellent.Kind regardsJim CoupeManaging Director
Thank you for your feedback.I am sorry that your address change was not actioned in a timely manner. This is down to a mistake and I can only apologise for the distress caused. I can assure you the address change has now been completed and the team have put in place checks to prevent a recurrence.Again, please accept my apologies for this error and I hope that in the future the service we provide you will be nothing short of excellent.Kind regardsJim CoupeManaging Director
Aug 7 2019 - 07:17
Mortgage
Customer Service Review:
Takes long time for approval even though with steady job and high income.
Product Review:
Interest rate not too competitive.
Aug 7 2019 - 05:27
Savings
Customer Service Review:
The young woman who answered my telephone call was able to check my details and solve my issue with the minimum quickly and efficiently.
Product Review:
It was better than i hoped for in the present market.
Aug 6 2019 - 12:37
Savings
Customer Service Review:
I recently had cause to seek help with setting up my online banking with them and had my problems resolved very quickly and efficiently. A pleasure to deal with, will definitely continue to use their products and have no hesitation in recommending them to others.
Product Review:
Great there is now an online service and like that there is a variety of savings products.
Aug 6 2019 - 11:08
Savings
Customer Service Review:
Extremely helpful member of staff with a pleasant friendly manner. Easy to deal with and a realistic amount of the necessary security to go through.
Product Review:
Reasonable rates with the flexibility required by my circumstances
Aug 6 2019 - 07:38
Savings
Customer Service Review:
Telephone banking answers promptly. Staff are always pleasant to deal with and, importantly, know what they are talking about. And they are flexible and accommodating on what they can do via telephone banking.
Product Review:
Good