Current Vacancies

Senior Manager, Change

Hours: Full Time

Contract type: Permanent

Location: Guernsey or Jersey

Overview

We’re looking for an experienced Senior Manager, Change to join our Technology and Change leadership team at Skipton International, based in Guernsey or Jersey.

This is a senior, hands‑on role with enterprise‑wide accountability for the governance, prioritisation and delivery of a complex change portfolio. You will champion modern change practices, embed a proportionate change framework, and ensure initiatives deliver safely with measurable value.

Working closely with the CIO, Executive Committee and Board, you’ll lead project managers, business analysts and the PMO, shaping a product‑aligned, agile approach that supports the business strategy.

Strong executive presence, commercial acumen and influencing skills are essential.

Key Accountabilities

Change strategy & governance

  • Define and continuously improve enterprise change frameworks, standards and governance.
  • Ensure consistent, high‑quality delivery with clear outcomes and benefits.
  • Own portfolio budgeting, cost forecasting and benefits realisation across opex and capex.
  • Ensure all material changes have robust impact assessments, readiness plans and approvals.
  • Provide clear reporting on progress, risks, dependencies and critical path.

Portfolio oversight

  • Oversee the end‑to‑end change portfolio across projects and programmes.
  • Ensure prioritisation aligned to capacity, strategic value and funding.
  • Identify and manage cross‑programme risks, dependencies and delivery conflicts.
  • Embed best practices including critical path analysis and PI planning.
  • Maintain standardised portfolio reporting and demand vs capacity discipline.

Stakeholder & leadership engagement

  • Build trust, credibility and influence at all levels.
  • Drive effective executive sponsorship and decision‑making.
  • Coach leaders to maximise adoption and value.
  • Deliver high‑quality ExCo and Board communications.
  • Proactively address stakeholder risks impacting delivery or outcomes.

Capability building

  • Establish and lead a Change community of practice and change champions.
  • Build internal capability through training and coaching.
  • Define quality standards and ensure proportionate change delivery.
  • Manage supplier partnerships to balance capacity and specialist skills.
  • Embed continuous improvement across the Change function.

Measurement & value realisation

  • Ensure all initiatives have clear, measurable benefits.
  • Own and track benefits realisation plans against agreed baselines.
  • Monitor and explain variance between planned and realised benefits.
  • Report financial, operational, risk and customer outcomes.
  • Ensure strong audit and assurance outcomes.

Change delivery & execution

  • Lead delivery across waterfall, agile, SAFe and hybrid models.
  • Drive adoption of agile and product‑centric ways of working.
  • Manage resourcing against demand to inform prioritisation decisions.
  • Ensure operational readiness before go‑live.
  • Enable smooth transition of change into BAU.

Continuous improvement & maturity

  • Improve change success rates, quality, cycle time and risk outcomes.
  • Champion transparency, accountability and collaboration.
  • Reduce reactive and high‑risk change through stronger planning and governance.
  • Strengthen organisational change maturity with robust regulatory outcomes.

Requirements

Qualifications

  • Degree‑educated or equivalent experience.
  • Project or programme delivery qualifications (e.g. PRINCE2, MSP, APM, PMI, Scrum Master, AgilePM or equivalent).
  • ITIL Foundation (desirable).

Skills

  • Strong executive and Board‑level stakeholder management and influencing skills.
  • Deep knowledge of change methodologies (e.g. Prosci, Kotter) applied at scale.
  • Strong commercial and financial acumen.
  • Proven ability to build and lead high‑performing change teams.
  • Confident decision‑maker with a curious, challenging mindset.
  • Clear communicator able to simplify complex information.

Experience

  • 10+ years’ experience in private sector organisations, including Financial Services.
  • Senior leadership of enterprise‑level change portfolios.
  • Track record delivering complex, high‑profile change end‑to‑end.
  • Strong understanding of operational processes, technology and business change.
  • Experience delivering change from inception through adoption and benefits realisation.

Desirable

  • Channel Islands Financial Services regulatory knowledge.
  • Formal change management accreditation (e.g. PROSCI, APMG).

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