Customer Operations Representative

Hours: Full Time

Contract type: Permanent

Location: Guernsey

Overview

Skipton International is a dynamic, locally managed bank committed to delivering exceptional service and community-focused banking. We are currently seeking a motivated and customer-focused individual to join our Customer Operations Department.

This role is central to ensuring a high standard of customer service through various channels, including telephone, email, and in-person interactions. As the welcoming face and voice of Skipton International, you will play a key role in maintaining our reputation for professionalism, efficiency, and friendliness.

Key Responsibilities

• Deliver outstanding customer service across all communication channels.
• Communicate clearly, efficiently, and warmly with customers and colleagues.
• Provide accurate and relevant information in response to customer queries.
• Offer reception cover and perform associated front-of-house duties as required.
• Respond to enquiries received via the Info Line within agreed service standards.
• Manage and complete daily Work Lists in line with company expectations.
• Support customers using Skipton International Online services.
• Maintain Continued Professional Development (CPD) in line with qualification level and internal procedures.
• Uphold Skipton International’s core values and demonstrate expected behaviours.
• Perform additional duties as required by management.

Essential Requirements

• GCSEs (grades A–C) in Maths and English or equivalent experience.
• Strong communication skills, both written and verbal.
• Proven experience in customer service roles.
• Ability to handle customer dissatisfaction with empathy and professionalism.
• Willingness and ability to learn new products and systems.
• Knowledge of banking products and services.
• Experience supporting vulnerable clients.
• Right to work in Guernsey.

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