4 May 2010 - Mutuals lead on customer service
Mutual Building Societies have outperformed the UK's banks in a number of areas of customer service, new research has revealed. The verdict comes shortly after five unnamed institutions were criticised for poor customer service practices by the UK Financial Services Authority.
Commenting on the results, Jim Coupe, commercial director at Skipton International Limited, the wholly owned subsidiary of the Mutual, Skipton Building Society in the UK said, "Here at Skipton International, we pride ourselves on our commitment to personal service, both for savers and borrowers. In the current fast moving market, both savers and borrowers want to know what is the right product for their own circumstances, so we will take the time to ensure each customer understands the product they have and whether that is right for them."
The new research conducted by GfK NOP for the Building Societies Association in the UK has found that savers and borrowers with mutuals are more satisfied than customers of other financial institutions. Customers saving with a mutual provider were found to be more satisfied with the level of service afforded to them, and were more likely to trust their provider to give good advice, support them in financial difficulties and offer value for money.
Skipton International Ltd offers a range of sterling, euro and US dollar personal and business accounts and is part of Skipton Building Society, the fourth largest in the UK with over £15 billion assets. Skipton International is a leading provider of mortgages in Guernsey, Jersey and Alderney.
For more information on Skipton International savings products, visit www.skiptoninternational.com or call +44 (0) 1481 727374
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European Union Savings Tax Directive
Information for all EU Residents (including the UK)
This communication outlines the changes implemented, by the Government of Guernsey, on 1 January 2011, to the EU Savings Tax Directive ("The Directive").
Automatic Exchange of Information
If you are resident in the EU (including the UK) gross interest will be paid to you and be subject to an automatic exchange of information with The Guernsey Income Tax Authority. This report will detail your full name, postal address, account number/s, date of birth, place of birth, tax identification number (if known) and the amount of interest added to your account/s. Thereafter this will be forwarded to the tax authorities in your country of residence.
If you are deemed to be "non-domiciled" for tax purposes in your country of residence, we may be able to pay you gross interest without the need to submit an exchange of information report. To arrange this we require confirmation of your tax status, e.g. a letter issued by the tax authorities in your country of residence or accountants.
Non EU residents will continue to receive gross interest and it remains the responsibility of individual investors to disclose the interest earned on their accounts to the relevant tax authorities.
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